4 Ocapi Jobs

Key Deliverables (Essential functions & Responsibilities of the Job): Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape. Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs. Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise. Identify eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements. Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary. Accountable for project delivery of applications or technology in time & budgets. Manage personnel and outside contractor(s) as required. Where required, to provide leadership, welfare and coaching to your team. Key Relationships: Internal business customers in eComm & digita. Global IT Vendor, market and global (HQ) colleagues, Local vendor partners Internal staff - direct reports (where applicable) IT vendors, contractors (where applicable) Knowledge Skills and Abilities: This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units. Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions. Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective. Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained. Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech. This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions. Ability to effectively interact with all levels of business via phone, written communication and in person. Management and leadership skills. Mail updated resume with below details- Total Experience- Relevant experience- Experience in SFCC and SFRA Current CTC- Expected CTC- Notice period- Current Location- Would you be comfortable with job location (Gurgaon) ?

Key Deliverables (Essential functions & Responsibilities of the Job): Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape. Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs. Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise. Identify eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements. Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary. Accountable for project delivery of applications or technology in time & budgets. Manage personnel and outside contractor(s) as required. Where required, to provide leadership, welfare and coaching to your team. Key Relationships: Internal business customers in eComm & digita. Global IT Vendor, market and global (HQ) colleagues, Local vendor partners Internal staff - direct reports (where applicable) IT vendors, contractors (where applicable) Knowledge Skills and Abilities: This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units. Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions. Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective. Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained. Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech. This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions. Ability to effectively interact with all levels of business via phone, written communication and in person. Management and leadership skills. Mail updated resume with below details- Total Experience- Relevant experience- Experience in SFCC and SFRA Current CTC- Expected CTC- Notice period- Current Location- Would you be comfortable with job location (Gurgaon) ?

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President - Sales Order Management and Claims Leader! In this role, we are looking for a strategic and dynamic leader to join our team as the AVP of Sales Order Management and Claims for one of the Med Tech Customer Organization. This individual will oversee and manage the entire sales order processing lifecycle and claims resolution process. The ideal candidate will have a proven track record in managing large teams, driving process optimization, and delivering exceptional customer satisfaction. Lead will work cross-functionally with sales, operations, logistics, and finance teams to ensure smooth operations and effective claims management Responsibilities . Oversee the end-to-end sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment. . Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. . Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. . Develop and enforce standard operating procedures (SOPs) for the sales order management process. . Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. . Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. . Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. . Analyze and assess claims data to identify trends, root causes, and opportunities for process improvements. . Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. . Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. . Lead process optimization initiatives across Sales Order Management and Claims functions to improve operational efficiency and customer experience. . Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. . Establish and monitor key performance indicators (KPIs) to track the effectiveness of order management and claims processes. . Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs . Design and execute change management strategies to ensure smooth transitions during transformations. . Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. . Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals. . Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic objectives. . Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. . Regularly provide updates to leadership and clients on performance, challenges, and opportunities. . Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. . Lead, mentor, and develop a high-performing diverse team of sales order management and claims professionals . Foster a collaborative and results-driven team culture focused on operational excellence and customer satisfaction. . Promote inclusivity, collaboration, and professional growth within the team. . Establish clear goals, accountability measures, and performance metrics for team members. Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor&rsquos degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). . Experience in Sales Order and Claims Management operations, shared services, or BPO environments, with experience in a senior leadership role. . Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. . Expertise in driving organizational transformation, change management, and stakeholder engagement. . Strong understanding of supply chain, logistics, and customer service operations. . Familiarity with technologies (e.g., SAP., JDE, Esker, Ocapi, Open Text etc.) and automation tools is highly desirable. Preferred Qualifications/ Skills . Strong leadership, strategic thinking, and decision-making capabilities. . Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels. . Excellent problem-solving, analytical, and strategic thinking skills with a focus on metrics-driven decision-making. . High level of business acumen with a results-oriented mindset and the ability to drive change. . Ability to understand and adapt to cultural nuances and global business practices. . Prioritize client satisfaction and proactively address their needs. . Drive innovation and navigate complexity to achieve organizational goals. . Thrive in a dynamic environment with competing priorities. Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Looking for Salesforce Commerce Cloud (SFCC) Developer with strong hands-on experience in SFCC (formerly Demandware). Required in-depth technical expertise in SFRA, pipelines, OCAPI, and JS controllers, with focus on scalable eCommerce solutions.