5.0 - 10.0 years

5 - 10 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

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Roles and Responsibilities : As a Manager - Software Support, you will lead a team of technical support professionals who provide unmatched support to our customers across product lines and sites. This position requires a strong customer focus as well as demonstrated management, advanced technical skills and strong leadership skills. You will use your astute observational powers and analytical skills to identify inefficiencies and relentlessly pursue the path of continuous improvement to drive customer happiness. You will love it here if you have a bias towards action, enjoy solving problems for customers and want to be part of defining what the future of automation in warehouses will look like. What you will be doing : Take ownership to drive customer experience by ensuring customer support metrics and SLAs are achieved Manage a 24/7 team and provide an environment of continuous improvement and professional growth Help evaluate, recommend, implement, and maintain customer support and service applications and tools Streamline and automate processes that improve customer satisfaction and drive operational efficiencies Foster team expertise to minimize reliance on Engineering, empowering the team to handle challenges independently and effectively Review RCAs for incidents, release proactive service advisories and drive a continuous improvement roadmap Maintain an effective feedback loop with Product and Engineering teams to improve service delivery What you should have: Graduate with 7+ years of experience in technical support or contact center domain, including 3+ years as people manager in product support Experience of managing offshore support teams and vendors for enterprise client support Experience driving process and cultural changes to deliver a truly world class support Possess hands-on experience with Linux, PostgreSQL, Python scripts, and GCP. Knowledge of JavaScript and Erlang is a valuable added advantage

Posted 2 weeks ago

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Customer Support Associate Taas Partners

1 - 6 years

3 - 4 Lacs

Bengaluru

Work from Office

Company :- Sugarfit Profile :- Customer Support Experience :- 1-4 years in Customer Support dept Salary:- Upto 4.5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm and 12pm to 9pm (rotational shifts) Note:- There is only face to face interview for this role so we prefer someone who has experience working in Operations or Customer Support and currently living in Bangalore, also able to join us immediately. About Sugarfit- Founded in 2021, Sugarfit provides a Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We at Sugarfit, looking to hire Customer Support for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners. About the Job Responsibilities- Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally. Provide accurate information and solutions to customer issues. Handle and resolve customer complaints effectively. Identify and assess customers’ needs to achieve satisfaction. Troubleshoot technical issues and guide customers through problem-solving steps. Share customer feedback and suggestions with the team for continuous improvement. Escalate unresolved issues to the appropriate internal teams as needed. Overseeing the relationship with customers handled by your team. Keeping customers updated on the latest products to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these Participate in training sessions and workshops to enhance skills and knowledge.. Conducting businessreviews using CRM programs. Knowing your competition and strategizing accordingly. Inbound / Outbound Calling Experience Experience in handling high volume tickets. Seeking long term engagement. Ready to work on flexible timings. Qualifications- Excellent interpersonal and communication skills. Minimum 1 year of experience in Customer Support A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction Work Timings 9 hours shift | 6 days working with 1 day week off 7am to 4:pm and 12:00pm to 9:00pm

Posted 1 month ago

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