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Non Voice Customer Support Executive

Non Voice Customer Support Executive

Tech Mahindra

1 - 5 years

3 - 4 Lacs

Noida Delhi / NCR

Posted:1 week ago| Platform:

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Skills Required

Non Voice Process Non Voice International Chat Process Chat Process Email Support Typing Speed International Non Voice Chat Support Bpo Non Voice Email Process Communication Skills Chat Web Chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and responsibilities-

Resolve International customer queries Over Chat.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and Chat handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.

Requirements and skills

Proven customer support experience or experience as a Client Service Representative.
35+ WPM Typing speed with 90+ Accuracy.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Perks and benefits

Salary Up to 4.33 LPA ( Salary is totally depend over Experience )

Both side cab

Loyalty Bonus

Incentives

For Any Further Query & for Active Response call me or share me your updated CV over WhatsApp :-

Contact :- 8383846755/7982372208

Email ID:- Anuradha.Gupta@TechMahindra.com

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