4.0 - 8.0 years

12 - 16 Lacs

Chennai

Work from Office

Role Summary As a Support Engineer, you will be the bridge between our product and our users, ensuring a seamless experience through efficient troubleshooting, technical assistance, and process documentation. This role demands strong communication, analytical thinking, and the ability to understand both user needs and technical constraints. You will also work closely with product, QA, and engineering teams to relay feedback and improve platform usability and reliability. Primary Responsibilities (70%) Troubleshoot and resolve client-reported issues in a timely manner Provide technical support for XR platform usage, deployment, and setup Document common issues, resolutions, and user guides Coordinate with QA and engineering teams to reproduce and escalate bugs Manage support tickets and ensure timely updates and follow-ups Contribute to internal knowledge base and help streamline support workflows Secondary Responsibilities (30%) Assist in onboarding and training new users or client teams Support testing during release cycles and gather post-release feedback Help in validating configurations and deployment pipelines Analyze support trends and provide insights for continuous improvement Technical Skills Support Tools: Jira, Freshdesk, Slack, Confluence Technical Environment: Node.js basics, REST APIs, Git, CLI Platforms: Windows, macOS, Web-based XR/3D platforms Documentation: User manuals, troubleshooting logs, ticketing SOPs Soft Skills: Empathy, communication, time management, issue triaging Qualifications Education: BE/B.Tech in Computer Science, IT, or a related field. Experience: 4 years of experience in a technical support, QA, or IT services role, preferably supporting SaaS or XR products. Foundational Knowledge: Strong understanding of support operations, basic technical troubleshooting, and customer engagement.

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Back End Developer ValueLabs LLP

5.0 - 10.0 years

2 - 4 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Node.js Basics: Event loop, non-blocking I/O, streams, modules, error handling, memory management. TypeScript: Types, interfaces, generics, type assertions, decorators, async/await. JavaScript Fundamentals: Closures, prototypes, promises, ES6+ features (arrow functions, destructuring, etc.). RESTful APIs: CRUD, routing, authentication (JWT, OAuth), error handling, middleware (Express.js). Databases: SQL/NoSQL (MySQL, MongoDB), ORMs (Sequelize, Mongoose), schema design, query optimization. Testing & Debugging: Unit testing (Jest, Mocha), integration testing, TDD, debugging tools. Security: OWASP Top 10, API security (rate limiting, HTTPS), encryption. Performance & Scaling: Caching (Redis), clustering, load balancing, profiling. Version Control & DevOps: Git, CI/CD pipelines, Docker basics, cloud deployment (AWS, Azure). Experience: Minimum 5 years of coding experience in NodeJS, JavaScript and Databases. At least 1 year hands-on in TypeScript . Hands on experience in performance tuning, debugging, monitoring Technical Skills: Excellent knowledge developing scalable and highly-available Restful APIs using NodeJS technologies Practical experience with GraphQL. Well versed with CI/CD principles, and actively involved in solving, troubleshooting issues in distributed services ecosystem Understanding of containerization, experienced in Dockers , Kubernetes. Exposed to API gateway integrations like 3Scale. Understanding of Single-Sign-on or token based authentication (Rest, JWT, oAuth) Possess expert knowledge of task/message queues include but not limited to: AWS, Microsoft Azure, Pushpin and Kafka Functional Skills: Experience in following best Coding, Security, Unit testing and Documentation standards and practices Experience in Banking, Financial and Fintech experience in an enterprise environment preferred Experience in Agile methodology. Ensure quality of technical and application architecture and design of systems across the organization. Effectively research and benchmark technology against other best in class technologies.

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