NOC & Security Specialist (Level - I)

Come and join a 10-year-old, Fastest Growing, IT Managed Services. We have open positions at various levels throughout the organization.

About TeamLogic IT Assist

Were a 100-person, $22M managed services provider operating across PA, NJ, NC and FL. Our culture is built on Empathy, Transparency, and Data-Driven Decision-Making, and our mission is simple: Make fans of clients, coworkers, and vendors. For three years running weve been named a Best Place to Work in PA, and we maintain a 98% CSAT and 89 NPS.

Our Motto is simple yet powerful:

MAKE FANS OUT OF OUR CLIENTS

MAKE

MAKE FANS OUT OF EACH OTHER

We pride ourselves in creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals. We are proud of our Glassdoor Review of 5.0 of employee testimonials.

Check it out yourself.

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Overview:

The Network Operations & Security Specialist I serves as a first line of defense for security events while also supporting key NOC functions such as daily monitoring, incident response, network performance assurance, and system uptime. This hybrid role is critical to early threat detection, initial incident response, and proactive infrastructure monitoring to prevent critical outages or breaches. The ideal candidate will be hands-on with tools and platforms in both the cybersecurity and network operations domains and play a key role in maintaining service reliability and security for our clients.

Key Responsibilities:

Security Operations:

• Monitor alerts and events from SIEMs, EDR/MDR platforms, and other security tools.
• Perform initial triage and classification of security incidents.
• Investigate low-severity alerts and perform response and remediation activities where applicable.
• Escalate high-risk or complex security incidents to senior Security Advisors and Management.
• Collaborate with partner MDR and SOC vendors to collect additional context or execute recommended actions.
• Assist in onboarding, tuning, and maintaining security platforms (e.g., EDR, MDR, SIEM).
• Maintain detailed documentation for security incidents and actions taken.
• Support the development and enforcement of internal SecOps policies and procedures.
• Stay current on emerging threats, vulnerabilities, and mitigation strategies.

Network Operations Center (NOC):

• Monitor the health and performance of client environments using RMM and NOC monitoring tools.
• Proactively identify and respond to service degradations, outages, and other network/system issues.
• Perform basic troubleshooting of hardware, network, and system-related problems.
• Communicate status updates for incidents to internal teams, clients, and management.
• Ensure tickets are properly documented, prioritized, and resolved within defined SLAs.
• Prepare standard daily, weekly, and monthly operations and availability reports.
• Coordinate with team members to ensure smooth handoffs and coverage across shifts.

Position Requirements:

Education

• An associate degree in computer science, information technology, cybersecurity, or a related field.
• OR- 2 or more years of professional experience in an equivalent position.

Technical Skills

• Foundational knowledge of cybersecurity principles, threats, and vulnerabilities.

Familiarity with:

• Firewalls, antivirus software, EDR/MDR platforms.
• SOC/SIEM tools and IDS/IPS systems.
• Network infrastructure, IP networking, and common protocols (TCP/IP, DNS, DHCP, etc.).

Experience working with:

• PSA and RMM tools (e.g., Autotask, NinjaOne, ConnectWise, etc.)
• BCDR tools and SaaS environments.
• Microsoft Windows (desktop and server) and virtualized environments.

Additional Skills

• Excellent customer service and communication skills, with a strong focus on customer satisfaction.
• Ability to work independently and manage a flexible schedule.
• Strong documentation skills to record activities and solutions thoroughly and accurately.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to work rotational shifts, including nights and weekends.

Preferred Qualifications

• Relevant certifications such as CompTIA Security+ or equivalent.
• Work experience for a Managed Services Provider services multiple client environments

Physical Requirements

• None

Work Environment

• This is a fully remote role

Application Process

TeamLogic IT is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, sex, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected under applicable federal, state, or local laws. We encourage all qualified candidates to apply and join our inclusive and welcoming team.