Analyst

Level 1 Engineer (L1) Endpoint Security, Mumbai

ROLE AND CONTEXT

NEED TO DO

NEED TO KNOW

Purpose:

The job holder is responsible to provide frontline support and administration for endpoint security solutions, primarily McAfee ePO, ensuring effective threat detection, incident response, and system health across the organization s IT infrastructure.

Main Priorities:

• Administer and maintain McAfee ePO platform and endpoint policies.


• Monitor and respond to malware threats and security incidents.


• Support patch management and system health checks.


• Provide technical support for Windows OS and endpoint security tools.

Key Outputs:

• Configured and updated antivirus policies and scan schedules.


• Timely detection and resolution of malware incidents.


• Regular reports on endpoint security posture and compliance.


• Updated patch levels and system health status across endpoints.


• Documented troubleshooting steps and support resolutions.

Relationships:

1. Internal Operations






3. External UBI

Reportees: Not available

Key Performance Metrics:

• Endpoint coverage and compliance rate.


• Number of incidents detected and resolved.


• Timeliness of patch deployment and antivirus updates.


• System health and performance metrics.


• Accuracy and completeness of reporting and documentation.

Qualifications:

• Graduate or Diploma in Information Technology, Computer Science, or related field.

Skills/ Knowledge:

• Proficiency in Windows Operating Systems.


• Hands-on experience with McAfee ePO platform.


• Basic troubleshooting of endpoint security solutions.


• Familiarity with enterprise patch management tools.


• Knowledge of malware detection, policy enforcement, and incident response.

Certifications (if any) :

• Preferred: CEH (Certified Ethical Hacker)

Experience (add relevant Exp also)

• Minimum 2 years in Information Security.


• Experience in SOC environment preferred, especially with Splunk.