We are looking for individuals with at least 1 year of experience in the International voice process. This is a Monday to Friday night shift . Timings are - 5:30 pm to 2:30 am We have an age limit up to 35 years of age . We are also giving a bonus of a 1 monthly salary if they join immediately. Work Mode: Work from Office We are hiring experienced professionals for an exciting opportunity in the international voice process domain for a leading US-based medical billing company. This role is perfect for candidates with a background in AR calling and international customer service who are looking for a stable, growth-oriented career in the healthcare outsourcing industry. Key Responsibilities: Handle outbound/inbound calls to insurance companies in the US. Follow up on outstanding medical claims. Resolve denials and ensure timely payment from insurance companies. Maintain documentation and update systems with accurate information. Ensure compliance with process and quality standards. Key Skills: Excellent communication skills in English. Knowledge of US healthcare billing/AR follow-up preferred. Ability to work in a dynamic, fast-paced environment. Strong problem-solving and negotiation skills. Perks: Competitive salary Professional work culture Growth and learning opportunities

Key Responsibilities: Make outbound calls to insurance companies for claim status and eligibility verification. Follow up insurance carriers based on client appointments. Track and update the status of unpaid claims. Adapt to various voice-based processes as required. Maintain accurate daily logs of activities. Complete assigned tasks efficiently and accurately, adhering to client SLAs. Work collaboratively in a team environment to achieve shared goals. Escalate issues to senior management in a timely manner when necessary. Skills Required: Strong analytical and problem-solving abilities. Proficiency in MS Office and familiarity with relevant applications. Excellent verbal communication and convincing skills. Attention to detail and accuracy. Strong time management and organizational skills. Ability to work under deadlines while maintaining confidentiality. Initiative and teamwork-oriented mindset.

Job Highlights: Excellent English Communication is a must Job Role: Handling voice calls with insurance representatives in the US to discuss patients’ dental/medical benefits Only Freshers eligible (Graduates only – BA, B.Com, BBA, B.Sc, B.Pharm, M.Com, MBA) --- Perks & Benefits: 1.⁠ ⁠Medical Insurance 2.⁠ ⁠One-way drop facility provided 3.⁠ ⁠5-day working week 4.⁠ ⁠Attractive ₹18K retention bonus after 1 year Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Night shift US shift Work Location: In person Speak with the employer +91 7859946576

Position: Trainee – Voice Location: Ahmedabad Qualification: Any Graduate (except Engineering & Computer Science). Final-year distance education students can apply. Experience: 0–3 months (International BPO preferred) Typing Speed: Minimum 22 WPM Skills Required: Good English communication with neutral accent Basic MS Office skills No stammering or lisp Key Responsibilities: Make outbound calls to insurance companies for claim status and eligibility Document denials and take appropriate action Follow up on unpaid claims and update reports Work in various voice-based processes as needed Meet daily targets with accuracy Ensure compliance with company policies and data security Shift: Night Shift (Voice Process) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

About the role The Operations Team Leader - Bilingual is responsible for directing, monitoring, and developing the team of Operations CSRs under his/her charge, providing the necessary tools for your team to perform its tasks in order to ensure ongoing compliance metrics assigned to the account. Required Profile: Must be on Team Leader role for more than 2 years with International BPO Open to work in rotational shifts and week offs Customer Support experience preferable Knowledge of NPS desired English Proficiency - B2 or above Responsibilities: Monitoring a Real time queues KPI management Coaching, mentoring and upskilling the team members Ensure healthy Service Levels; Continuous monitoring and evaluation of the performance of the assigned team; Constantly monitoring the metrics/deliverables assigned to the team; Monitoring the quality standards required by the account using motivational techniques to stimulate the team; Implementation of governance mechanisms via quartile management and performance management. Taking Supervisory calls if needed The scope of support is voice and non voice both. Skills: Strong leadership skills Develop team's talent Teamwork oriented High sense of urgency Excellent social skills Stakeholder Management Able to deliver results working under pressure Strong Multitasking skills Knowledge: Advanced Excel/Google sheets - Desired Functions: SUMIF Joint, average, Count, conditioning formulas (IF, AND, OR) Preparation and presentation of advanced graphics PivotTables Search the data value by: VLOOKUP. Advanced Filters Oral and written comprehension Basic Knowledge of Operational Procedures Customer Service - Advanced Quality Processes - Advanced Motivation Theory - Advanced Studies & Experience: Graduate in any field Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Rotational shift Work Location: In person Speak with the employer +91 9328978729

 0-3 months in any international call center. Minimum typing speed of 35 WPM  Basic knowledge of MS Office – Preparing spreadsheets and documents  Good Communication skills – must be able to fluently converse in English.  Must have a neutral accent  No stammering and lisp Roles & Responsibilities  Outbound calls to insurances for claim status and eligibility verification  Denial documentation and further action  Calling the insurance carriers based on the appointment received by the clients.  Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.  Calling insurance companies to get the status of the unpaid claims.  Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.  Maintain the individual daily logs.  Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs  Work cohesively in a team setting. Assist team members to achieve shared goals.  Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies  Communication / Issue escalation to seniors if there is any in a timely manner  Punctuality is expected all the time Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Provident Fund Schedule: Monday to Friday Night shift Work Location: In person Speak with the employer +91 7503407972

We’re Hiring: Accounts Receivable Executive – Ahmedabad Location Location: Ahmedabad, Gujarat (WFO only ) Shift: Night Shift (US Shift) Experience: 2+ years (US Healthcare/RCM preferred) Employment Type: Full-Time Salary: Competitive – based on experience Requirements: Minimum 2+ years of experience in AR calling or medical billing (US Healthcare) Familiarity with EHR/EMR systems (Epic is a plus) Solid understanding of denial management and insurance processes Excellent communication skills and a collaborative mindset Knowledge of HIPAA compliance is an advantage Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹35,000.00 per month Schedule: Monday to Friday Night shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9328978729