78 Nextiva Jobs - Page 3

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Our Talent Acquisition (TA) team operates strategically to identify, attract and assess top talent for the organization; bringing innovative recruiting strategies to life in order to support the growing needs of the business. Our team is composed of forward thinking, motivated people who bring a unique way of thinking to tackle challenges. In this role you’ll be responsible for – but not limited to – recruiting top Product & Engineering talent for the organization. You must be a builder who thrives in a learning environment – unafraid to try new things, embrace new ideas, and welcome suggestions for how we can continue to improve our processes and best practices. You will partner closely with tech leaders to drive initiatives that enhance our efforts to attract, recruit, and retain top tech talent. Our Talent Acquisition team is not a typical corporate recruiting team. We are efficient, agile, and results oriented. Nextiva operates at a rapid pace, requiring us to remain proactive and ahead of the curve. What You’ll Do Own Full-Cycle Hiring: Drive the full recruitment lifecycle for a wide range of technical roles, across engineering, product, data, and infrastructure teams - as a highly autonomous individual contributor. May also recruit on non-technical roles occasionally. Take full accountability for delivering high-quality hires that align with business goals and timelines Collaborate with hiring managers and leaders to understand business needs and create effective sourcing and hiring strategies Provide a world-class experience to candidates and hiring teams through consistent communication, high-touch engagement, and structured interview processes Be a Strategic Talent Advisor Play a highly strategic and impactful role in the buildout of our Centers of Excellence in Bangalore and Chennai Act as a consultative partner to hiring managers on hiring decisions, role scoping, market dynamics, and interview best practices Influence with data: deliver insights on pipeline health, sourcing effectiveness, hiring velocity, and competitive trends Collaborate on market mapping and building talent intelligence especially for niche roles and emerging tech functions Source & Pipeline Top Talent Drive proactive sourcing strategies using tools such as LinkedIn Recruiter, GitHub, Stack Overflow, X-ray search, and your personal network Develop and nurture relationships with local Universities and other mutually beneficial partners and organizations. Build and nurture long-term talent pipelines for evergreen and hard-to-fill roles Represent the brand authentically in the market and cultivate relationships with passive talent Establish and maintain partnerships with third-party recruiters and staffing agencies to effectively meet hiring objectives when necessary Operational Excellence Drive consistency and quality across hiring processes while maintaining a strong focus on candidate experience and DEI Partner with coordination and operations teams to ensure streamlined scheduling, feedback collection, and compliance Ensure the in-house applicant tracking system is always used diligently and kept up to date You’re an Amazing fit if you have the following: 5+ years of full cycle recruiting experience, with a strong focus on technical hiring across engineering, data, product, and infrastructure functions Bachelor's or master's degree in human resources, business, or related field Proven ability to lead and execute searches for technical talent at all levels, including Staff, Principal Engineers, and Engineering Managers in dynamic or scaling companies Experience recruiting Sales talent a strong plus Deep understanding of technical concepts and role requirements (e.g., AI/ML, backend, frontend, full-stack, cloud, DevOps, systems architecture) Demonstrated success in identifying and hiring talent from top-tier product companies, high-growth startups, or elite engineering teams Extensive sourcing expertise with a proven ability to engage passive, high-quality candidates through strategic outreach and innovative techniques, leveraging tools like LinkedIn Recruiter and advanced Boolean/X-ray search methods Strong partnership skills, with a proven track record of influencing and advising engineering and product leaders throughout the hiring lifecycle Proficiency in managing structured, data-driven recruiting processes while delivering speed and hiring quality at scale Skilled in using recruiting data and market intelligence to shape decisions, report progress, and optimize outcomes Exceptional written and verbal communication skills; ability to represent the brand authentically to top technical talent Strong analytical mindset with experience using data to drive decisions and measure performance Excellent communication and interpersonal skills, with a commitment to a positive candidate and hiring manager experience Self-starter with a hands-on, get-it-done attitude, comfortable operating independently in a fast-paced environment Proficiency in Applicant Tracking Systems (ATS) - Greenhouse is a plus Ability to work in a hybrid working environment out of one of Nextiva’s India Offices: Bangalore: Wilshire III by MFAR, 3rd Floor, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048 Chennai: coming soon! Flexibility to attend meetings outside of normal working hours with Hiring Managers, TA leadership and peers based in the United States Ability to travel occasionally to Nextiva India’s locations and/or other recruiting events Note: This is a 12-month full-time direct contract role . Please apply only if you are open to contractual opportunities . Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviours: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a Senior Site Reliability Engineer to enhance, support, and troubleshoot our SaaS platform. We’re looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. The skillset is typically somewhere between a web developer and system administrator, a bit of a generalist with the ability to dig deep when necessary. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must. Key Responsibilities Triage, troubleshoot, and fix production problems in every layer of the stack Design, develop, improve, and tune logging, monitoring, and alerting Identify manual work, document the fix in the form of a runbook, then automate it away Write software to improve reliability and recoverability of production systems Perform and automate system administration tasks Participate in on-call rotation supporting production systems Mentor junior and mid-level members of the team Drive large projects from a technical perspective Qualifications Bachelors degree in Computer Science or related field, or equivalent work experience Competencies 6+ years of software development experience 6+ years of Linux system administration experience 6+ years of performance engineering experience Strong understanding of SRE concepts and DevOps principles Strong understanding of microservice environments and distributed systems Experience with containerization and container orchestration Experience troubleshooting complex systems Experience with application performance monitoring Experience with relational databases and SQL Familiarity with front-end technologies Ability to clearly communicate technical concepts Nice to have Datadog Opsgenie Atlassian Suite (Jira, Confluence, BitBucket) Java/Spring Python Javascript/React SQL Ansible Jenkins Tomcat Git Redis RabbitMQ Splunk/Kibana Terraform Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Our Talent Acquisition (TA) team operates strategically to identify, attract and assess top talent for the organization; bringing innovative recruiting strategies to life in order to support the growing needs of the business. Our team is composed of forward thinking, motivated people who bring a unique way of thinking to tackle challenges. In this role you'll be responsible for – but not limited to – recruiting top Product & Engineering talent for the organization. You must be a builder who thrives in a learning environment – unafraid to try new things, embrace new ideas, and welcome suggestions for how we can continue to improve our processes and best practices. You will partner closely with tech leaders to drive initiatives that enhance our efforts to attract, recruit, and retain top tech talent. Our Talent Acquisition team is not a typical corporate recruiting team. We are efficient, agile, and results oriented. Nextiva operates at a rapid pace, requiring us to remain proactive and ahead of the curve. What you'll do: Own Full-Cycle Hiring: Drive the full recruitment lifecycle for a wide range of technical roles, across engineering, product, data, and infrastructure teams - as a highly autonomous individual contributor. May also recruit on non-technical roles occasionally. Take full accountability for delivering high-quality hires that align with business goals and timelines Collaborate with hiring managers and leaders to understand business needs and create effective sourcing and hiring strategies Provide a world-class experience to candidates and hiring teams through consistent communication, high-touch engagement, and structured interview processes Be a Strategic Talent Advisor: Play a highly strategic and impactful role in the buildout of our Centers of Excellence in Bangalore and Chennai Act as a consultative partner to hiring managers on hiring decisions, role scoping, market dynamics, and interview best practices Influence with data: deliver insights on pipeline health, sourcing effectiveness, hiring velocity, and competitive trends Collaborate on market mapping and building talent intelligence especially for niche roles and emerging tech functions Source & Pipeline Top Talent: Drive proactive sourcing strategies using tools such as LinkedIn Recruiter, GitHub, Stack Overflow, X-ray search, and your personal network Develop and nurture relationships with local Universities and other mutually beneficial partners and organizations. Build and nurture long-term talent pipelines for evergreen and hard-to-fill roles Represent the brand authentically in the market and cultivate relationships with passive talent Establish and maintain partnerships with third-party recruiters and staffing agencies to effectively meet hiring objectives when necessary Operational Excellence: Drive consistency and quality across hiring processes while maintaining a strong focus on candidate experience and DEI Partner with coordination and operations teams to ensure streamlined scheduling, feedback collection, and compliance Ensure the in-house applicant tracking system is always used diligently and kept up to date You're an Amazing fit if you have the following: 5+ years of full cycle recruiting experience, with a strong focus on technical hiring across engineering, data, product, and infrastructure functions Bachelor's or master's degree in human resources, business, or related field Proven ability to lead and execute searches for technical talent at all levels, including Staff, Principal Engineers, and Engineering Managers in dynamic or scaling companies Experience recruiting Sales talent a strong plus Deep understanding of technical concepts and role requirements (e.g., AI/ML, backend, frontend, full-stack, cloud, DevOps, systems architecture) Demonstrated success in identifying and hiring talent from top-tier product companies, high-growth startups, or elite engineering teams Extensive sourcing expertise with a proven ability to engage passive, high-quality candidates through strategic outreach and innovative techniques, leveraging tools like LinkedIn Recruiter and advanced Boolean/X-ray search methods Strong partnership skills, with a proven track record of influencing and advising engineering and product leaders throughout the hiring lifecycle Proficiency in managing structured, data-driven recruiting processes while delivering speed and hiring quality at scale Skilled in using recruiting data and market intelligence to shape decisions, report progress, and optimize outcomes Exceptional written and verbal communication skills; ability to represent the brand authentically to top technical talent Strong analytical mindset with experience using data to drive decisions and measure performance Excellent communication and interpersonal skills, with a commitment to a positive candidate and hiring manager experience Self-starter with a hands-on, get-it-done attitude, comfortable operating independently in a fast-paced environment Proficiency in Applicant Tracking Systems (ATS) - Greenhouse is a plus Ability to work in a hybrid working environment out of one of Nextiva's India Offices: Bangalore: Wilshire III by MFAR, 3rd Floor, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048 Chennai: coming soon! Flexibility to attend meetings outside of normal working hours with Hiring Managers, TA leadership and peers based in the United States Ability to travel occasionally to Nextiva India's locations and/or other recruiting events Note: This is a 12-month full-time direct contract role . Please apply only if you are open to contractual opportunities . Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviours: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-PJ1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role. Key Responsibilities VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications Qualifications Experience: At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems Technical Skills: Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol) Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation Experience with SQL and NoSQL databases for managing voice data Understanding of WebRTC and web-based communication protocols is a plus Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications Preferred Qualifications Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines Exposure to BroadSoft or BroadWorks platforms Familiarity with SIP trunks, media gateways, and IVR systems Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency) Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Job Title: SME Annotator - Customer Service & Support Job Summary: We're seeking a skilled SME Annotator to join our Customer Service & Support team. As an SME Annotator, you will play a critical role in annotating and labeling customer service data to improve the accuracy and efficiency of our support workflows. Your expertise will help us develop and refine our customer service models, ensuring that our customers receive the best possible support. Key Responsibilities: 1. Annotate customer service data: Label and annotate customer service interactions, such as tickets, chats, and emails, to prepare them for use in machine learning models. 2. Improve support workflows: Use your expertise to identify areas for improvement in our support workflows and suggest changes to optimize speed and customer satisfaction (CSAT). 3. Collaborate with support teams: Work closely with customer service representatives and support managers to ensure that our annotated data meets their needs and improves their workflows. 4. Stay up-to-date with industry trends: Continuously update your knowledge of customer service best practices, industry trends, and emerging technologies. Required Toolsets: 1. Commercial Software: - Zendesk - Freshdesk - Salesforce Service Cloud - ServiceNow - HubSpot Service Hub - Intercom - Helpscout - NICE IEX - Verint - Assembled - RingCentral - Nextiva - Tableau - Qualtrics - SurveyMonkey - Slack - Teams 2. Open/Free Software: - osTicket - Zammad - Request Tracker - UVDesk - FreeScout - Rocket.Chat - Mattermost - Element - Jitsi Meet - DokuWiki - BookStack - MediaWiki - Outline - Metabase - Apache Superset - Google Data Studio (free) - Google Forms - LimeSurvey Skills and Qualities: 1. Attention to detail: Carefully annotate and label customer service data to ensure accuracy and quality. 2. Analytical skills: Understand the context and nuances of customer service interactions and identify areas for improvement. 3. Communication skills: Collaborate with support teams and stakeholders to ensure that our annotated data meets their needs and improves their workflows. 4. Flexibility: Adapt to different data types, annotation tools, and project requirements. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Are you an experienced and visionary product leader with a passion for AI? We are looking for a leader to drive our AI initiatives at Nextiva. This is a unique opportunity to dive into groundbreaking AI-powered products that address real-world challenges and redefine industries. As the Head of AI Product Management, you will lead the strategy, development, and execution of AI products, working at the intersection of cutting-edge technology and business acumen. You’ll collaborate with cross-functional teams, including data scientists, AI/NLP engineers, designers, and business leaders, to define the product vision, set the roadmap, and ensure successful product launches. Your leadership will be crucial in monitoring and optimizing AI models, driving continuous improvement, and ensuring our AI products are ethical, unbiased, and game-changing. Key Responsibilities Leadership & Collaboration: Serve as the key liaison between product development teams, including developers, QAs, project managers, and product designers. Build strong relationship across these teams, ensuring alignment and fostering a collaborative environment. AI Product Development: Collaborate with data scientists and engineers to develop LLM models that deliver significant business value. Oversee the entire lifecycle from ideation to deployment, ensuring models meet product requirements and perform effectively in real-world scenarios. Ethical AI Oversight: Ensure all AI models are ethical, free from bias, and adhere to relevant regulations and standards. Drive the conversation around responsible AI within the organization. Strategic Product Management: Manage and prioritize AI product initiatives, guiding your development teams in backlog management, sprint planning, and roadmap creation. Lead product planning sessions with a strategic focus on delivering high-impact features. Customer-Centric Approach: Champion the customer’s voice in every product decision. Regularly review customer feedback, request UX research, and conduct competitive analysis to ensure the product meets and exceeds customer expectations. Cross-Functional Leadership: Work closely with project and development managers to create sprint plans and manage team workloads effectively. Lead meetings and grooming sessions to align stakeholders on product changes and priorities. Innovation & Ideation: Participate in and drive ideation and discovery sessions. Collaborate with product design, research, and marketing teams to continuously innovate and enhance our product offerings. Data-Driven Decision Making: Analyze product performance data, identify trends, and make informed, data-driven decisions to improve user experience and product effectiveness. Communication & Collaboration: Act as the primary point of contact for other product managers, ensuring alignment across teams. Facilitate cross-team meetings and guilds to synchronize efforts and share insights. Market Alignment: Keep the Product Marketing team informed on product releases, collaborating closely on market research, product positioning, and customer communication strategies. Support & Training: Work with Customer Support to develop comprehensive guides and training materials. Support both internal and external training efforts to ensure seamless product adoption. Qualifications Educational Background: Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a Master’s degree is preferred. Experience: 15+ years in product management with a strong focus on AI or related fields. Experience in B2B software and SaaS products is a must-have. AI Expertise: In-depth understanding of AI concepts, algorithms, and machine learning models, with experience working closely with data scientists and engineers. Customer & Market Insight: Proven ability to understand customer needs, market trends, and competitive dynamics. Expertise in translating these insights into profitable and viable products. Project Management: Strong organizational skills with a proven ability to manage multiple priorities and deliver projects swiftly. Experience with Jira or similar project management tools is essential. Leadership & Ownership: Demonstrated leadership in driving product initiatives, with strengths in conflict resolution, accountability, and stakeholder management. Communication Skills: Exceptional written, verbal, and presentation skills, with a high proficiency in instructional and technical writing. Adaptability: Ability to thrive in a fast-paced, dynamic environment, with a proactive, self-starter attitude. Join us in this pivotal role where your expertise will shape the future of AI-driven products, making a lasting impact on our business and the industries we serve. If you're ready to lead and innovate, we’re eager to see your application. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a Lead React Developer to drive the evolution of the Nextiva suite and contribute to Nextiva's mission of enhancing customer engagement. In this role, you will be instrumental in designing and implementing cutting-edge features and modules, collaborating with cross-functional teams, and shaping the future of our products. Responsibilities Design and code the excellent workflow, features, or modules in the Nextiva suite Tackle challenging engineering and product problems, create solutions to customer's problems Create new ideas with our design teams to continually iterate on the experience Work cross-functionally to evaluate the relative importance of and need for product initiatives Working and learning with engineering peers, management, and product management Design, implement and deliver Stand-Alone and REST based API solutions that meet the product requirements Take ownership of modules from design to implementation and deployment Requirements Basic Qualifications Proficiency in React with strong programming skills 5+ years of practical experience in developing enterprise products Solid understanding of front-end technologies, including HTML, JavaScript/JQuery, and React.js Proficiency in SQL queries Experience in team management is mandatory Preferred Skills Prior involvement in designing, coding, and implementing web applications Ability to swiftly develop prototypes and minimum viable products for full-stack projects Aptitude for learning and adapting to new technologies Strong team player and individual contributor Adept at debugging and quick problem-solving Bachelor’s degree in computer science or related field (preferred) Additional Qualities To Have Ownership mindset, demonstrated by the ability to lead projects Self-motivation, dedication, and a commitment to meeting deadlines Exceptional multitasking abilities, managing concurrent tasks effectively Meticulous attention to detail Willingness to contribute as both a team player and an individual contributor Eagerness to drive new projects, troubleshoot issues, and contribute to continuous improvement Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing As a Staff Engineer for the SaaS platform billing area, you will play a key role in transforming Nextiva’s billing & usage monitoring systems. The ideal candidate would be a self-starter with great technical, communication and problem-solving skills. This role requires someone with the abilities to lead a project from the ground up, and be responsible for designing, implementing and maintaining all aspects of the product’s billing components. Your work will directly impact the ability to accurately track usage and generate revenue. Responsibilities Be involved in every stage of the project - from ideation and system design to delivering products and features in a timely manner. Build robust, scalable, and maintainable software. Improve code quality through writing unit tests, automation, and code reviews. Read, write and review design documents Apply and advocate for team coding, documenting and testing standards. Lead code reviews and communicate application changes. Provide technical leadership, mentorship and guidance to engineers on the team Collaborate closely with internal teams as well as stakeholders Implement and influence business and operational systems that support billing and usage monitoring needs. Basic Qualifications 8+ years of hands-on experience in Java, Kafka, full-stack development, and distributed architectures, leading engineering teams to build scalable, resilient SaaS platforms. Proven expertise in Java, Spring Boot, and backend service development for distributed systems. Strong experience with Kafka for event-driven architectures and real-time data streaming. Core Cloud (AWS/GCP) platform expertise. In-depth knowledge of relational and NoSQL databases, cloud platforms, and DevOps practices. Experience in designing and implementing microservices architectures with focus on scalability and resilience. Some experience in modern front-end development using React and TypeScript. Preferred Skills Domain knowledge in the area of billing and billing systems. Prior experience in designing, coding, and implementing web applications Ability to swiftly develop prototypes and minimum viable products for full-stack projects Aptitude for learning and adapting to innovative technologies Strong team player and individual contributor Adept at debugging and quick problem-solving Additional Qualities To Have Ownership mindset, demonstrated by the ability to lead projects Self-motivation, dedication, and a commitment to meeting deadlines Exceptional multitasking abilities, managing concurrent tasks effectively Meticulous attention to detail Willingness to contribute as both a team player and an individual contributor Eagerness to drive new projects, troubleshoot issues, and contribute to continuous improvement Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Responsibilities Design and code the excellent workflow, features, or modules in the Nextiva Tackle challenging engineering and product problems, create solutions to customer's Create new ideas with our design teams to continually iterate on the work cross-functionally to evaluate the relative importance of and need for product Working and learning with engineering peers, management, and product Design, implement and deliver Stand-Alone and REST based API solutions that meet the product Take ownership of modules from design to implementation and Requirements Technical Skills Proven experience as a Software Engineer with a minimum of 8+ years of experience (Experience with Microservices is mandatory) Strong expertise in Java and Kafka (SME) In-depth knowledge of modern software development methodologies (Agile, DevOps) Experience building and leading high-performing engineering teams Expertise in building RESTful web applications using Java 8+ and Spring Framework Familiarity with Maven, Docker, Kubernetes, and cloud platforms is a plus Experience with distributed systems, databases (MySQL, Postgres), and caching solutions (Redis) is a plus Strong understanding of system design principles, security best practices, and testing methodologies Basic Qualifications Strong programming skills in Core Java 9+ years of practical experience in building enterprise products Strong competency in server-side Familiar with Unix/Linux environment SQL, Spring, Hibernate Preferred Skills Prior experience in design, coding, and implementation of web Comfortable with full-stack projects and able to build a minimum working and prototypes Ability to learn and use skills in new Team player as well as an individual contributor Quick debugger and learner Bachelor’s degree in computer science or related field Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing The AI Security and Compliance Engineer is responsible for working with development and compliance teams to ensure secure and compliant AI development throughout the product lifecycle. The engineer applies knowledge of AI and application security risks and threats to design and implement appropriate, cost-effective security controls during development, deployment, and operation of AI based applications. The engineer defines and promotes the implementation guidelines for data classification, segregation, and access controls to AI model inputs and training data to ensure data confidentiality and privacy for different data sources and user groups. The engineer performs audits and vulnerability assessments, penetration testing and supports mitigation of findings. Key Responsibilities Ensure AI products have security and privacy by design. Establish and document policies and guidelines for data classification and data used for training to prevent leaks of sensitive data. Work with development and compliance teams to ensure secure and compliant AI development throughout the product lifecycle to meet customer, regulatory, and contractual obligations. Monitor and audit AI systems and development processes for compliance with policies, regulations and contractual obligations. Monitor and respond to security incidents involving AI systems. Create AI-specific incident management procedures to address AI related security incidents. Enhance the resilience of AI systems against potential threats by implementing cyber security best practices, controls, and tools to protect AI models from threats such as those in the OWASP AI Top Ten, including supply chain and model poisoning threats and attempts to access, modify, and exfiltrate confidential information via the query interface. Establish policies and guidelines for access controls, limitations and guardrails on usage and prompts for AI inputs and API’s. Ensure proper access controls on API’s and processing pipelines, and segregation of data. Create, update, and maintain threat models for a wide variety of software projects. Provide AI security training for internal development teams. Maintain current knowledge of AI risks, threats, and AI testing tools and techniques. Perform other duties to support the technical and operational security of the organization as required. Qualifications Bachelor’s degree in an IT related field or equivalent experience and 2-5 years of experience in working in IT security, software development, or AI development. Desired certifications – one or more of the following: CISSP (Certified Information Systems Security Professional), Certified Information Security Manager (CISM), SSCP (Systems Security Certified Practitioner), CCSP (Certified Cloud Security Professional) or CompTIA Security+. Understanding of Application Security and Data Security for applications and AI, such as the OWASP Top 10 and the OWASP Top 10 for Generative AI. Proficiency in and strong working knowledge of AI technologies and models such as Llama and ChatGPT. Experience and understanding of threats and risks related to web applications and API’s, particularly with AI based applications. General knowledge of security implications of threats and vulnerabilities related to networks, servers, operating systems, applications, and databases. Experience with vulnerability management, patching, and mitigation assessment. Experience working within and implementing policies for a security framework such as ISO 27001 and NIST. Flexibility to work off-hours to support global project teams and maintenance windows. Ability to support 24x7 on-call for incident response on a rotating basis. Experience developing software, scripting and using SQL queries to automate controls, processes and reporting. Competencies Strong analytical problem-solving skills and attention to detail. Organization, Time Management & Prioritization - Self-starter that focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner. Ability to form productive relationships across the organization to accomplish information security objectives. Ability and willingness to learn all aspects of the information security field. Professional verbal and written communication skills in English. Expresses ideas using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat. Able to assess, document, and prioritize identified security flaws and vulnerabilities based on risk. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing As a Staff Engineer for the SaaS platform billing area, you will play a key role in transforming Nextiva’s billing & usage monitoring systems. The ideal candidate would be a self-starter with great technical, communication and problem-solving skills. This role requires someone with the abilities to lead a project from the ground up, and be responsible for designing, implementing and maintaining all aspects of the product’s billing components. Your work will directly impact the ability to accurately track usage and generate revenue. Responsibilities Be involved in every stage of the project - from ideation and system design to delivering products and features in a timely manner. Build robust, scalable, and maintainable software. Improve code quality through writing unit tests, automation, and code reviews. Read, write and review design documents Apply and advocate for team coding, documenting and testing standards. Lead code reviews and communicate application changes. Provide technical leadership, mentorship and guidance to engineers on the team Collaborate closely with internal teams as well as stakeholders Implement and influence business and operational systems that support billing and usage monitoring needs. Basic Qualifications 8+ years of hands-on experience in Java, Kafka, full-stack development, and distributed architectures, leading engineering teams to build scalable, resilient SaaS platforms. Proven expertise in Java, Spring Boot, and backend service development for distributed systems. Strong experience with Kafka for event-driven architectures and real-time data streaming. Core Cloud (AWS/GCP) platform expertise. In-depth knowledge of relational and NoSQL databases, cloud platforms, and DevOps practices. Experience in designing and implementing microservices architectures with focus on scalability and resilience. Some experience in modern front-end development using React and TypeScript. Preferred Skills Domain knowledge in the area of billing and billing systems. Prior experience in designing, coding, and implementing web applications Ability to swiftly develop prototypes and minimum viable products for full-stack projects Aptitude for learning and adapting to innovative technologies Strong team player and individual contributor Adept at debugging and quick problem-solving Additional Qualities To Have Ownership mindset, demonstrated by the ability to lead projects Self-motivation, dedication, and a commitment to meeting deadlines Exceptional multitasking abilities, managing concurrent tasks effectively Meticulous attention to detail Willingness to contribute as both a team player and an individual contributor Eagerness to drive new projects, troubleshoot issues, and contribute to continuous improvement Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products. The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role. Key Responsibilities VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability. System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms. Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues. Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications. Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment. Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes. Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience. Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements. Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues. Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications. Qualifications Experience: At least 4 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems. Technical Skills: Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol). Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio. Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS. Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation. Experience with SQL and NoSQL databases for managing voice data. Understanding of WebRTC and web-based communication protocols is a plus. Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly. Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders. Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions. Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications. Preferred Qualifications Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines. Exposure to BroadSoft or BroadWorks platforms. Familiarity with SIP trunks, media gateways, and IVR systems. Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency). Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Responsibilities Design and code the excellent workflow, features, or modules in the Nextiva Tackle challenging engineering and product problems, create solutions to customer's Create new ideas with our design teams to continually iterate on the work cross-functionally to evaluate the relative importance of and need for product Working and learning with engineering peers, management, and product Design, implement and deliver Stand-Alone and REST based API solutions that meet the product Take ownership of modules from design to implementation and Requirements Technical Skills Proven experience as a Software Engineer with a minimum of 8+ years of experience (Experience with Microservices is mandatory) Strong expertise in Java and Kafka (SME) In-depth knowledge of modern software development methodologies (Agile, DevOps) Experience building and leading high-performing engineering teams Expertise in building RESTful web applications using Java 8+ and Spring Framework Familiarity with Maven, Docker, Kubernetes, and cloud platforms is a plus Experience with distributed systems, databases (MySQL, Postgres), and caching solutions (Redis) is a plus Strong understanding of system design principles, security best practices, and testing methodologies Basic Qualifications Strong programming skills in Core Java 9+ years of practical experience in building enterprise products Strong competency in server-side Familiar with Unix/Linux environment SQL, Spring, Hibernate Preferred Skills Prior experience in design, coding, and implementation of web Comfortable with full-stack projects and able to build a minimum working and prototypes Ability to learn and use skills in new Team player as well as an individual contributor Quick debugger and learner Bachelor's degree in computer science or related field Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-AK1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a Principal Software Engineer to drive the evolution of the Nextiva suite and contribute to Nextiva's mission of enhancing customer engagement. In this role, you will be instrumental in designing and implementing cutting-edge features and modules, collaborating with cross-functional teams, and shaping the future of our products. Responsibilities Design and code the excellent workflow, features, or modules in the Nextiva suite Tackle challenging engineering and product problems, create solutions to customer's problems Create new ideas with our design teams to continually iterate on the experience Work cross-functionally to evaluate the relative importance of and need for product initiatives Working and learning with engineering peers, management, and product management Design, implement and deliver Stand-Alone and REST based API solutions that meet the product requirements Take ownership of modules from design to implementation and deployment Requirements Basic Qualifications Strong programming skills in Core Java 15+ years of practical experience in building enterprise products Strong competency in server-side architectures Familiar with Unix/Linux environment SQL, Spring, Hibernate Preferred Skills Prior experience in design, coding, and implementation of web Comfortable with full-stack projects and able to build a minimum working and prototypes Ability to learn and use skills in new Team player as well as an individual contributor Quick debugger and learner Bachelor’s degree in computer science or related field Additional Qualities Project ownership Self-motivation and dedication Ability to work with deadlines Multi-tasking, managing multiple tasks Attention to detail Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Are you an experienced and visionary product leader with a passion for AI? We are looking for a leader to drive our AI initiatives at Nextiva. This is a unique opportunity to dive into groundbreaking AI-powered products that address real-world challenges and redefine industries. As the Head of AI Product Management, you will lead the strategy, development, and execution of AI products, working at the intersection of cutting-edge technology and business acumen. You’ll collaborate with cross-functional teams, including data scientists, AI/NLP engineers, designers, and business leaders, to define the product vision, set the roadmap, and ensure successful product launches. Your leadership will be crucial in monitoring and optimizing AI models, driving continuous improvement, and ensuring our AI products are ethical, unbiased, and game-changing. Key Responsibilities Leadership & Collaboration: Serve as the key liaison between product development teams, including developers, QAs, project managers, and product designers. Build strong relationship across these teams, ensuring alignment and fostering a collaborative environment. AI Product Development: Collaborate with data scientists and engineers to develop LLM models that deliver significant business value. Oversee the entire lifecycle from ideation to deployment, ensuring models meet product requirements and perform effectively in real-world scenarios. Ethical AI Oversight: Ensure all AI models are ethical, free from bias, and adhere to relevant regulations and standards. Drive the conversation around responsible AI within the organization. Strategic Product Management: Manage and prioritize AI product initiatives, guiding your development teams in backlog management, sprint planning, and roadmap creation. Lead product planning sessions with a strategic focus on delivering high-impact features. Customer-Centric Approach: Champion the customer’s voice in every product decision. Regularly review customer feedback, request UX research, and conduct competitive analysis to ensure the product meets and exceeds customer expectations. Cross-Functional Leadership: Work closely with project and development managers to create sprint plans and manage team workloads effectively. Lead meetings and grooming sessions to align stakeholders on product changes and priorities. Innovation & Ideation: Participate in and drive ideation and discovery sessions. Collaborate with product design, research, and marketing teams to continuously innovate and enhance our product offerings. Data-Driven Decision Making: Analyze product performance data, identify trends, and make informed, data-driven decisions to improve user experience and product effectiveness. Communication & Collaboration: Act as the primary point of contact for other product managers, ensuring alignment across teams. Facilitate cross-team meetings and guilds to synchronize efforts and share insights. Market Alignment: Keep the Product Marketing team informed on product releases, collaborating closely on market research, product positioning, and customer communication strategies. Support & Training: Work with Customer Support to develop comprehensive guides and training materials. Support both internal and external training efforts to ensure seamless product adoption. Qualifications Educational Background: Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a Master’s degree is preferred. Experience: 15+ years in product management with a strong focus on AI or related fields. Experience in B2B software and SaaS products is a must-have. AI Expertise: In-depth understanding of AI concepts, algorithms, and machine learning models, with experience working closely with data scientists and engineers. Customer & Market Insight: Proven ability to understand customer needs, market trends, and competitive dynamics. Expertise in translating these insights into profitable and viable products. Project Management: Strong organizational skills with a proven ability to manage multiple priorities and deliver projects swiftly. Experience with Jira or similar project management tools is essential. Leadership & Ownership: Demonstrated leadership in driving product initiatives, with strengths in conflict resolution, accountability, and stakeholder management. Communication Skills: Exceptional written, verbal, and presentation skills, with a high proficiency in instructional and technical writing. Adaptability: Ability to thrive in a fast-paced, dynamic environment, with a proactive, self-starter attitude. Join us in this pivotal role where your expertise will shape the future of AI-driven products, making a lasting impact on our business and the industries we serve. If you're ready to lead and innovate, we’re eager to see your application. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is currently seeking a bright and talented individual for a Platform Engineer position to join our expanding voice platform engineering team. The position is responsible for developing IaC and configuration tooling for deployment and integration of voice related platforms. This role requires a high degree of experience in platform engineering in the cloud, and with a background in software development and operational awareness. The candidate must be able to design new, interpret existing cloud configurations and augment to meet the product development ecosystem. This role will require previous development experience, ability to trace errors, dig into code up the stack, understand coding logic, and provide RCA or solutions to issues. In addition, the candidate will use software development background support voice platform teams around tooling and automaton, both the development of and support of, along with reviewing stack code that voice platforms connect into. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, responds quickly when needed, a has sound decision making skills. Key Responsibilities Develop tooling to support automation of IaC, configuration and build processes for Nextiva’s cloud communications initiatives and telephony applications Code review, troubleshooting, and testing of automation and related tooling applications Decomposing existing cloud architectures and configurations and presenting key data Creating and supporting custom tooling & observability for platform operations teams Creating and supporting scripting for testing/QA automation suites and runtime frameworks Implementing observability tools, reporting capabilities including integration into data lakes and presentation UI’s Troubleshooting all aspects of the design, install and maintenance tools and the systems they are deployed too Support for Incident resolution Build, maintain, and promote strong technical documentation Normal business hours and after hours/on call responsibilities Technical liaison to product development, engineering, support, and executive level staff Qualifications At least 6+ years of platform engineering experience, with 3+ years’ experience in systems engineering A software development and operational background with experience in real-time communications voice infrastructure including mobility; preferred knowledge of FreeSWITCH, Kamailio and Coturn Strong understanding scripting languages like Terraform, Ansible, JavaScript and Python; preferred experience with GitHub Actions Strong understanding of public cloud space infrastructure (GCP preferred), security compliance, IaC, build and deployment methodologies Strong understanding of CI/CD and distributed architectures, ability to read and troubleshoot Java code base Strong systems reliability engineering including capacity planning, performance, scalability and life cycle management Solid knowledge of WebRTC and VoIP related to protocols and architecture Solid SRE best practices, including reliability, monitoring, availability, and incident response Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions Strong analytical and organizational skills, with attention to detail Demonstrate strong verbal and written communication skills Ability to multi-task, prioritizing multiple objectives and initiatives Able to work in a team environment and with a diverse group Mentoring and cross training to platform engineering and operations Competencies Organization, Time Management & Prioritization - Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner Solutions-oriented - Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged Communication Skills - Expresses themselves using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat Product & Position Knowledge - Displays specialized and/or in-depth skills, knowledge or judgement and can confidently bring to bear domain knowledge and experience Documentation - Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories Core Technology and Industry Knowledge - Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is currently seeking bright and talented individuals for a SDK Software Engineer position to join our expanding development team. As a SDK Software Engineer, you will assist in the development, implementation and management of technology-based business solutions to improve our product offerings. You will assist in the design, coding, testing, and implementation of software applications to meet both functional and technical requirements. The responsibilities of a SDK Software Engineer range from: designing systems; writing, developing, testing, and reviewing code; supporting existing applications; liaising with end users to fix defects, find solutions, and test them; adding functionality to applications by designing and implementing solutions; and more. The SDK Team is responsible for the components of our software stack that we ship to our customers. These include client libraries for our REST API, CLI Tools, libraries embedded in customer applications (e.g. the Android SDK), and associated tooling and resources. Understanding how to better serve our developers is part of the work we do in the SDK Team. What You'll Do Solving challenging business use-cases in a project with elegant, readable code and clear tests Developing prototypes and analyzing user needs and software requirements to determine feasibility of design within time and cost constraints Crafting APIs that are both robust and easy to use for a wide range of use cases Engaging with developers on GitHub, troubleshooting customer issues, and developing or directing software system testing or validation procedures, programming, or documentation Researching ecosystem trends, upstream software changes, and deepening domain knowledge What You'll Bring At least 4 years of experience working as a software engineer Deep experience with developing applications for one or more of the following platforms: Android, iOS, Web, Unity, .Net/Xamarin, React Native, Flutter, Cordova Comfortable working in a distributed team with autonomy Passion for building tools for frontend developers Experience interacting with RESTful and RPC APIs Interest in working with a diverse group of polyglot codebases (TypeScript, JavaScript, React, Vue, Angular, and more) Preferred Skills And Experience Experience writing SDKs, Client Libraries, or other Developer Tools Broad knowledge of development environments Active engagement with a developer community Enjoys interacting with a developer ecosystem and is experienced in leveraging empathy for making better developer products Experience with Web RTC using verto for FreeSwitch Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing The AI Security and Compliance Engineer is responsible for working with development and compliance teams to ensure secure and compliant AI development throughout the product lifecycle. The engineer applies knowledge of AI and application security risks and threats to design and implement appropriate, cost-effective security controls during development, deployment, and operation of AI based applications. The engineer defines and promotes the implementation guidelines for data classification, segregation, and access controls to AI model inputs and training data to ensure data confidentiality and privacy for different data sources and user groups. The engineer performs audits and vulnerability assessments, penetration testing and supports mitigation of findings. Key Responsibilities Ensure AI products have security and privacy by design. Establish and document policies and guidelines for data classification and data used for training to prevent leaks of sensitive data. Work with development and compliance teams to ensure secure and compliant AI development throughout the product lifecycle to meet customer, regulatory, and contractual obligations. Monitor and audit AI systems and development processes for compliance with policies, regulations and contractual obligations. Monitor and respond to security incidents involving AI systems. Create AI-specific incident management procedures to address AI related security incidents. Enhance the resilience of AI systems against potential threats by implementing cyber security best practices, controls, and tools to protect AI models from threats such as those in the OWASP AI Top Ten, including supply chain and model poisoning threats and attempts to access, modify, and exfiltrate confidential information via the query interface. Establish policies and guidelines for access controls, limitations and guardrails on usage and prompts for AI inputs and API’s. Ensure proper access controls on API’s and processing pipelines, and segregation of data. Create, update, and maintain threat models for a wide variety of software projects. Provide AI security training for internal development teams. Maintain current knowledge of AI risks, threats, and AI testing tools and techniques. Perform other duties to support the technical and operational security of the organization as required. Qualifications Bachelor’s degree in an IT related field or equivalent experience and 2-5 years of experience in working in IT security, software development, or AI development. Desired certifications – one or more of the following: CISSP (Certified Information Systems Security Professional), Certified Information Security Manager (CISM), SSCP (Systems Security Certified Practitioner), CCSP (Certified Cloud Security Professional) or CompTIA Security+. Understanding of Application Security and Data Security for applications and AI, such as the OWASP Top 10 and the OWASP Top 10 for Generative AI. Proficiency in and strong working knowledge of AI technologies and models such as Llama and ChatGPT. Experience and understanding of threats and risks related to web applications and API’s, particularly with AI based applications. General knowledge of security implications of threats and vulnerabilities related to networks, servers, operating systems, applications, and databases. Experience with vulnerability management, patching, and mitigation assessment. Experience working within and implementing policies for a security framework such as ISO 27001 and NIST. Flexibility to work off-hours to support global project teams and maintenance windows. Ability to support 24x7 on-call for incident response on a rotating basis. Experience developing software, scripting and using SQL queries to automate controls, processes and reporting. Competencies Strong analytical problem-solving skills and attention to detail. Organization, Time Management & Prioritization - Self-starter that focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner. Ability to form productive relationships across the organization to accomplish information security objectives. Ability and willingness to learn all aspects of the information security field. Professional verbal and written communication skills in English. Expresses ideas using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat. Able to assess, document, and prioritize identified security flaws and vulnerabilities based on risk. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is currently seeking a bright and talented individual for a Platform Engineer position to join our expanding voice platform engineering team. The position is responsible for developing IaC and configuration tooling for deployment and integration of voice related platforms. This role requires a high degree of experience in platform engineering in the cloud, and with a background in software development and operational awareness. The candidate must be able to design new, interpret existing cloud configurations and augment to meet the product development ecosystem. This role will require previous development experience, ability to trace errors, dig into code up the stack, understand coding logic, and provide RCA or solutions to issues. In addition, the candidate will use software development background support voice platform teams around tooling and automaton, both the development of and support of, along with reviewing stack code that voice platforms connect into. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, responds quickly when needed, a has sound decision making skills. Key Responsibilities Develop tooling to support automation of IaC, configuration and build processes for Nextiva’s cloud communications initiatives and telephony applications Code review, troubleshooting, and testing of automation and related tooling applications Decomposing existing cloud architectures and configurations and presenting key data Creating and supporting custom tooling & observability for platform operations teams Creating and supporting scripting for testing/QA automation suites and runtime frameworks Implementing observability tools, reporting capabilities including integration into data lakes and presentation UI’s Troubleshooting all aspects of the design, install and maintenance tools and the systems they are deployed too Support for Incident resolution Build, maintain, and promote strong technical documentation Normal business hours and after hours/on call responsibilities Technical liaison to product development, engineering, support, and executive level staff Qualifications At least 6+ years of platform engineering experience, with 3+ years’ experience in systems engineering A software development and operational background with experience in real-time communications voice infrastructure including mobility; preferred knowledge of FreeSWITCH, Kamailio and Coturn Strong understanding scripting languages like Terraform, Ansible, JavaScript and Python; preferred experience with GitHub Actions Strong understanding of public cloud space infrastructure (GCP preferred), security compliance, IaC, build and deployment methodologies Strong understanding of CI/CD and distributed architectures, ability to read and troubleshoot Java code base Strong systems reliability engineering including capacity planning, performance, scalability and life cycle management Solid knowledge of WebRTC and VoIP related to protocols and architecture Solid SRE best practices, including reliability, monitoring, availability, and incident response Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions Strong analytical and organizational skills, with attention to detail Demonstrate strong verbal and written communication skills Ability to multi-task, prioritizing multiple objectives and initiatives Able to work in a team environment and with a diverse group Mentoring and cross training to platform engineering and operations Competencies Organization, Time Management & Prioritization - Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner Solutions-oriented - Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged Communication Skills - Expresses themselves using clear, effective and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat Product & Position Knowledge - Displays specialized and/or in-depth skills, knowledge or judgement and can confidently bring to bear domain knowledge and experience Documentation - Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories Core Technology and Industry Knowledge - Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms Typical Office Environment: Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive device and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a Principal Software Engineer to drive the evolution of the Nextiva suite and contribute to Nextiva's mission of enhancing customer engagement. In this role, you will be instrumental in designing and implementing cutting-edge features and modules, collaborating with cross-functional teams, and shaping the future of our products. Responsibilities Design and code the excellent workflow, features, or modules in the Nextiva suite Tackle challenging engineering and product problems, create solutions to customer's problems Create new ideas with our design teams to continually iterate on the experience Work cross-functionally to evaluate the relative importance of and need for product initiatives Working and learning with engineering peers, management, and product management Design, implement and deliver Stand-Alone and REST based API solutions that meet the product requirements Take ownership of modules from design to implementation and deployment Requirements Basic Qualifications Strong programming skills in Core Java 15+ years of practical experience in building enterprise products Strong competency in server-side architectures Familiar with Unix/Linux environment SQL, Spring, Hibernate Preferred Skills Prior experience in design, coding, and implementation of web Comfortable with full-stack projects and able to build a minimum working and prototypes Ability to learn and use skills in new Team player as well as an individual contributor Quick debugger and learner Bachelor’s degree in computer science or related field Additional Qualities Project ownership Self-motivation and dedication Ability to work with deadlines Multi-tasking, managing multiple tasks Attention to detail Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a visionary Head of Engineering (AI & ML) with extensive experience in leading AI/ML initiatives, team leadership, and end-to-end product delivery. This role combines strategic leadership with deep technical expertise to drive the development of advanced AI solutions, such as Agent Assist, IVA, Chatbots, Conversational Intelligence, and Data Visualization. You will work at the intersection of cutting-edge technology and business strategy, managing high-performing teams to deliver scalable, high-value AI products. Key Responsibilities: Strategic Leadership Vision and Strategy: Partner with leadership to define AI product visions, success metrics, and strategic initiatives. Roadmap Development: Shape the medium and long-term AI product roadmap, aligning technical capabilities with business objectives. Emerging Trends: Serve as a thought leader, identifying and championing the adoption of emerging AI/ML trends and technologies. AI Product & Technical Delivery AI/ML Model Development: Oversee the training, fine-tuning, and deployment of advanced AI models, including NLP, ASR, TTS, and generative AI systems. Product Innovation: Drive the design and implementation of core AI/ML features to support intelligent automation and conversational experiences. Resource Management: Strategically plan and allocate team resources to meet roadmap goals and manage dependencies effectively. Scalability: Architect scalable AI systems with high availability, low latency, and adherence to SLAs. Engineering Leadership Technical Guidance: Provide hands-on technical leadership, diving into architecture, code, and design while managing the broader product delivery. Team Performance: Build and sustain an engineering rhythm that fosters high performance, knowledge sharing, and smooth execution. MLOps & Infrastructure: Establish scalable infrastructure and automated pipelines for model training, deployment, and performance monitoring. Team Development and Culture Mentorship: Act as a coach and mentor to foster technical growth and career development for team members. Inclusive Culture: Build a fun, inclusive, and supportive work environment that aligns with company values and encourages collaboration. Exemplify Leadership Principles: Inspire the team by modeling resilience, learning from failures, and celebrating the success of others. Cross-Functional Collaboration Partnerships: Collaborate with product management, design, and business stakeholders to ensure AI solutions meet market and regulatory requirements. Communication: Translate complex technical strategies into clear, actionable insights for both technical and non-technical stakeholders. Required Qualifications: Education: Master's degree in Applied Mathematics, Computer Science, or a related field. Experience: 10+ years in software engineering with expertise in AI/ML. Proven track record in leading teams to deliver AI products such as IVA, chatbots, or conversational intelligence. Hands-on experience with VoIP communications and real-time AI-driven solutions. Strong foundation in end-to-end AI product development and regulatory compliance. Demonstrated ability to evaluate and implement algorithmic solutions tailored to business use cases. Technical Skills: Deep knowledge of NLP, machine learning, and deep learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face). Experience deploying AI systems at scale using Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure). Expertise in optimization techniques like vLLM, quantization, and LoRA for high-performance inferencing. Proficiency in programming languages such as Python and experience building production-grade pipelines. Preferred Skills: MLOps Expertise: Advanced knowledge of CI/CD pipelines, monitoring tools (MLflow, Airflow), and distributed training frameworks. Scalable Training Infrastructure: Hands-on experience with GPU/TPU workloads and frameworks like Horovod or DeepSpeed. Generative AI Expertise: Experience designing Retrieval-Augmented Generation (RAG) systems and fine-tuning large language models for domain-specific applications. Leadership Attributes: Strong people management and mentoring skills with a proven ability to build high-performing teams. Ability to measure team impact, set clear goals, and drive collaboration across functions. Exceptional problem-solving and decision-making skills in ambiguous, high-impact scenarios. If you're passionate about leading the development of transformative AI/ML solutions and want to make an organizational impact through innovative technologies, apply now to join our team! Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. #LI-SC1 #LI-Hybrid

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a visionary Head of Engineering (AI & ML) with extensive experience in leading AI/ML initiatives, team leadership, and end-to-end product delivery. This role combines strategic leadership with deep technical expertise to drive the development of advanced AI solutions, such as Agent Assist, IVA, Chatbots, Conversational Intelligence, and Data Visualization. You will work at the intersection of cutting-edge technology and business strategy, managing high-performing teams to deliver scalable, high-value AI products. Key Responsibilities Strategic Leadership Vision and Strategy: Partner with leadership to define AI product visions, success metrics, and strategic initiatives. Roadmap Development: Shape the medium and long-term AI product roadmap, aligning technical capabilities with business objectives. Emerging Trends: Serve as a thought leader, identifying and championing the adoption of emerging AI/ML trends and technologies. AI Product & Technical Delivery AI/ML Model Development: Oversee the training, fine-tuning, and deployment of advanced AI models, including NLP, ASR, TTS, and generative AI systems. Product Innovation: Drive the design and implementation of core AI/ML features to support intelligent automation and conversational experiences. Resource Management: Strategically plan and allocate team resources to meet roadmap goals and manage dependencies effectively. Scalability: Architect scalable AI systems with high availability, low latency, and adherence to SLAs. Engineering Leadership Technical Guidance: Provide hands-on technical leadership, diving into architecture, code, and design while managing the broader product delivery. Team Performance: Build and sustain an engineering rhythm that fosters high performance, knowledge sharing, and smooth execution. MLOps & Infrastructure: Establish scalable infrastructure and automated pipelines for model training, deployment, and performance monitoring. Team Development and Culture Mentorship: Act as a coach and mentor to foster technical growth and career development for team members. Inclusive Culture: Build a fun, inclusive, and supportive work environment that aligns with company values and encourages collaboration. Exemplify Leadership Principles: Inspire the team by modeling resilience, learning from failures, and celebrating the success of others. Cross-Functional Collaboration Partnerships: Collaborate with product management, design, and business stakeholders to ensure AI solutions meet market and regulatory requirements. Communication: Translate complex technical strategies into clear, actionable insights for both technical and non-technical stakeholders. Required Qualifications Education: Master’s degree in Applied Mathematics, Computer Science, or a related field. Experience: 10+ years in software engineering with expertise in AI/ML. Proven track record in leading teams to deliver AI products such as IVA, chatbots, or conversational intelligence. Hands-on experience with VoIP communications and real-time AI-driven solutions. Strong foundation in end-to-end AI product development and regulatory compliance. Demonstrated ability to evaluate and implement algorithmic solutions tailored to business use cases. Technical Skills: Deep knowledge of NLP, machine learning, and deep learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face). Experience deploying AI systems at scale using Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure). Expertise in optimization techniques like vLLM, quantization, and LoRA for high-performance inferencing. Proficiency in programming languages such as Python and experience building production-grade pipelines. Preferred Skills MLOps Expertise: Advanced knowledge of CI/CD pipelines, monitoring tools (MLflow, Airflow), and distributed training frameworks. Scalable Training Infrastructure: Hands-on experience with GPU/TPU workloads and frameworks like Horovod or DeepSpeed. Generative AI Expertise: Experience designing Retrieval-Augmented Generation (RAG) systems and fine-tuning large language models for domain-specific applications. Leadership Attributes Strong people management and mentoring skills with a proven ability to build high-performing teams. Ability to measure team impact, set clear goals, and drive collaboration across functions. Exceptional problem-solving and decision-making skills in ambiguous, high-impact scenarios. If you’re passionate about leading the development of transformative AI/ML solutions and want to make an organizational impact through innovative technologies, apply now to join our team! Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a visionary Head of Engineering (AI & ML) with extensive experience in leading AI/ML initiatives, team leadership, and end-to-end product delivery. This role combines strategic leadership with deep technical expertise to drive the development of advanced AI solutions, such as Agent Assist, IVA, Chatbots, Conversational Intelligence, and Data Visualization. You will work at the intersection of cutting-edge technology and business strategy, managing high-performing teams to deliver scalable, high-value AI products. Key Responsibilities Strategic Leadership Vision and Strategy: Partner with leadership to define AI product visions, success metrics, and strategic initiatives. Roadmap Development: Shape the medium and long-term AI product roadmap, aligning technical capabilities with business objectives. Emerging Trends: Serve as a thought leader, identifying and championing the adoption of emerging AI/ML trends and technologies. AI Product & Technical Delivery AI/ML Model Development: Oversee the training, fine-tuning, and deployment of advanced AI models, including NLP, ASR, TTS, and generative AI systems. Product Innovation: Drive the design and implementation of core AI/ML features to support intelligent automation and conversational experiences. Resource Management: Strategically plan and allocate team resources to meet roadmap goals and manage dependencies effectively. Scalability: Architect scalable AI systems with high availability, low latency, and adherence to SLAs. Engineering Leadership Technical Guidance: Provide hands-on technical leadership, diving into architecture, code, and design while managing the broader product delivery. Team Performance: Build and sustain an engineering rhythm that fosters high performance, knowledge sharing, and smooth execution. MLOps & Infrastructure: Establish scalable infrastructure and automated pipelines for model training, deployment, and performance monitoring. Team Development and Culture Mentorship: Act as a coach and mentor to foster technical growth and career development for team members. Inclusive Culture: Build a fun, inclusive, and supportive work environment that aligns with company values and encourages collaboration. Exemplify Leadership Principles: Inspire the team by modeling resilience, learning from failures, and celebrating the success of others. Cross-Functional Collaboration Partnerships: Collaborate with product management, design, and business stakeholders to ensure AI solutions meet market and regulatory requirements. Communication: Translate complex technical strategies into clear, actionable insights for both technical and non-technical stakeholders. Required Qualifications Education: Master’s degree in Applied Mathematics, Computer Science, or a related field. Experience: 10+ years in software engineering with expertise in AI/ML. Proven track record in leading teams to deliver AI products such as IVA, chatbots, or conversational intelligence. Hands-on experience with VoIP communications and real-time AI-driven solutions. Strong foundation in end-to-end AI product development and regulatory compliance. Demonstrated ability to evaluate and implement algorithmic solutions tailored to business use cases. Technical Skills: Deep knowledge of NLP, machine learning, and deep learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face). Experience deploying AI systems at scale using Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure). Expertise in optimization techniques like vLLM, quantization, and LoRA for high-performance inferencing. Proficiency in programming languages such as Python and experience building production-grade pipelines. Preferred Skills MLOps Expertise: Advanced knowledge of CI/CD pipelines, monitoring tools (MLflow, Airflow), and distributed training frameworks. Scalable Training Infrastructure: Hands-on experience with GPU/TPU workloads and frameworks like Horovod or DeepSpeed. Generative AI Expertise: Experience designing Retrieval-Augmented Generation (RAG) systems and fine-tuning large language models for domain-specific applications. Leadership Attributes Strong people management and mentoring skills with a proven ability to build high-performing teams. Ability to measure team impact, set clear goals, and drive collaboration across functions. Exceptional problem-solving and decision-making skills in ambiguous, high-impact scenarios. If you’re passionate about leading the development of transformative AI/ML solutions and want to make an organizational impact through innovative technologies, apply now to join our team! Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking a dynamic and visionary leader to head our Data & AI Business Unit. This role is pivotal in shaping our product strategy, driving growth and revenue, and leading engineering investments. The ideal candidate will have a strong background in managing ML engineers, data scientists, and product managers, with a focus on applied AI. Key Responsibilities Leadership & Strategy: Develop and execute a comprehensive product strategy to drive growth and revenue. Lead a global team of ML engineers, data scientists, and product managers. Engineering Investments: Oversee the development of robust data architectures, data pipelines for 1st and 3rd party data, and 3rd party enrichments through connectors. AI & ML Models: Manage the creation and deployment of both 1st and 3rd party ML models, ensuring they meet the needs of various vertical industries. Customized Solutions: Deliver tailored AI solutions for different industries, leveraging both in-house and third-party technologies. Process Optimization: Lead the organization with an optimal level of process, balancing innovation with efficiency. Global Collaboration: Foster a collaborative environment within a distributed team, ensuring seamless communication and coordination across different time zones. Customer Engagement: Ensure that AI solutions enhance customer interactions, driving productive relationships and optimal outcomes based on business priorities and customer preferences. Qualifications Proven experience in leading data and AI teams, including ML engineers, data scientists, and product managers. Strong track record in developing and executing product strategies that drive growth and revenue. Expertise in data architecture, data pipelines, and integrating 3rd party data enrichments. Deep understanding of applied AI and the ability to deliver customized solutions for various industries. Excellent leadership and organizational skills, with experience managing global and distributed teams. Ability to balance process with innovation, ensuring optimal efficiency and effectiveness. Strong focus on enhancing customer engagement and achieving optimal outcomes in line with business priorities. Minimum Requirements Experience: At least 10+ years of experience in data science, machine learning, or a related field, with at least 5 years in a leadership role. Education: Preferred Advanced degree (master's or PhD) in Computer Science, Data Science, Engineering, or a related discipline. Equivalent experience acceptable. Technical Skills: Proficiency in data architecture, data pipelines, and machine learning model development and deployment. Industry Knowledge: Experience in delivering AI solutions across multiple industries, with a strong understanding of industry-specific challenges and opportunities. Leadership: Demonstrated ability to lead and inspire a global, distributed team, fostering a collaborative and innovative work environment. Why Join Us Be part of a forward-thinking company at the cutting edge of AI technology. Lead a talented and diverse team of professionals. Drive impactful projects that transform industries and create value. Enjoy a flexible and collaborative work environment. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are seeking an experienced and highly motivated Channel Marketing Partner to drive our partner ecosystem's growth and success. As the primary contact point for all solution partners, you will play a crucial role in cultivating strong connections with executive management teams and field teams at partner companies, fostering revenue-focused relationships. With your expertise in partner recruitment, enablement, sales coaching, and channel marketing, you will work collaboratively with internal departments to ensure seamless assistance for partners and customers. Your contribution to revenue generation and consistent quote attainment will be pivotal in achieving our regional business goals. Key Responsibilities Establishing productive, professional relationships with key personnel in partner accounts Recruiting, educating, and nurturing channel partners to achieve success Coordinating the involvement of company personnel, including support, service, technical and management resources to meet partner performance objectives and partner expectations Meeting assigned targets for profitable sales volume and strategic objectives in partner accounts Proactively leading a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship Proactively assessing, clarifying, and validating partner needs on an ongoing basis Selling through partner organizations to end users in coordination with partner sales resources Managing potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement Leading solution development efforts that best address end-user needs while coordinating the involvement of all necessary company and partner personnel Ensuring partner compliance with partner agreements Driving adoption of company programs among assigned partners Proactively recruiting new qualifying partners Qualifications 5+ years’ of demonstrated experience in channel partner recruitment and management, with a telecommunications product Extensive network of channel partners within the assigned territory Documented success of bring on new channel partners to an organization Proof of quota attainment and meeting performance objectives Advanced understanding of CX and Contact Centre solutions Bachelor’s degree in Business or equivalent combination of education and related work experience Excellent communication skills, including the ability to exercise assertiveness to influence others to create desired sales results Ability to prioritize and handle multiple tasks Strong organization skills with superior attention to detail, adaptability and quick thinking Excellent presentation skills Ability to follow directions from a remote manager/leader. Ability to travel up to 50% of the time, at times on short notice Intermediate to Advanced Microsoft Word, Excel, Access, and PowerPoint skills Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Show more Show less