77 Mss Jobs - Page 3

Job Information Job Opening ID ZR_2344_JOB Date Opened 19/08/2024 Industry Other Job Type Work Experience 8-10 years Job Title SAP HCM Consultant City Tiruchirappalli Province Tamil Nadu Country India Postal Code 620001 Number of Positions 2 Exp Level8-10 Years in SAP At least 3 E2E HCM Implementations and Hand full of Support Project. Open for Travel Domestic and International Excellent business communicator, talk business language, customer facing skills with accountability & ownership of customer success. Problem Solver and team player. Should have 8+ years experience in SAP HCM - PA, OM, Time management, Payroll, Benefits, Pensions, HR-FI Integration. Hands on Experience on Payroll /Time Schemas and Rules Payroll of at least one country in Qatar, Saudi or Dubai. Payroll catalogue definition including wage type definition and configuration Third party remittance Off cycle payroll definition and processing Pre-DME and DME Experience in creating and defining custom operations and rules. Strong Experience in Configuration of PA/OM/ Time Management/ Payroll/ Time/ ESS-MSS/ Interfaces/ FIORI APPS.Integration experience with HCM on S/4 HANA with Workday, SuccessFactors and other third-party systems will be added benefit. Should have extensive knowledge on Payroll Schema. Should have good knowledge in Positive and negative Time management. Should guide technical consultants (ABAP consultant) for implementation of business logics. Translate Business requirements into System Configuration Objects and create Solution Design for SuccessFactors Solution in compliance with the Best Practices. Hands-on all the Data Models and excellent knowledge of XML. Must have worked Business rules and workflows for Leave and knowledge on Fiori Tiles. System configuration in accordance with Solution Design & Configuration Workbook / Business Blueprint. Qualification:- Experience in SAP HCM Success Factors Employee Central. BE/BTech/MCA/MBA with a sound industry experience of 3 to 5 Years will be added advantage. LocationTrichy, Tamil Nadu, India. Job Type / Full Time check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Perform Pipe wall thickness calculation in accordance with ASME B31.3 codes. Prepare/Review piping material specification, Valve material specifications, Specialty item Datasheets, Piping Bulk MTO, and Manual valve MTO. Required Candidate profile Prepare Material Requisitions for Piping Bulks, Manual Valves, and SP Items. In-depth knowledge of international codes and standards like ASME B 31.3, ASTM, API, MSS SP etc.

As an FM Engineer at Nokia, you will be a crucial member of our dynamic technical team, directly contributing to the stability and performance of our Redhat OpenShift Platform. Your role will involve end-to-end management of faults and incidents, ensuring we meet our SLA and OLA targets. You will proactively troubleshoot network issues, perform maintenance tasks, and collaborate across project teams to innovate and streamline processes. You have: 4-5 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors. Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF. It would be nice if you also had: Knowledge onRHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers). Familiarity with ticketing tool like ITSM, Incident management problem management change management. Fault management/configuration of Redhat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc. Coordination with project for network integration activities and will manage the trouble ticket/CR within SLA and drive for Automation of tasks. MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix.

As a Fault Management Engineer at Nokia, you will play a crucial role in end-to-end fault incident management, ensuring rapid resolution that meets SLA and OLA requirements. You will work closely with cross-functional teams, including project teams for network design reviews and integration activities, to troubleshoot complex network incidents and ensure seamless service for our customers. The work environment is dynamic and fast-paced, fostering innovation and continuous improvement. You have: 6-10 years of experience in International Roaming Solution. Expertise in fault management and incident problem resolution. Proficient in GSM, GPRS, CAMEL (prepaid) testing and troubleshooting. Knowledge of call-related messages (ISUP, SIP), routing, E2E 3G/LTE/5G message flows and PDP troubleshooting. It would be nice if you also had: Experience with IPX and GRX networks. Familiarity with MME- SGSN roaming configuration and knowledge of APN resolution concepts. Working experience with SCCP and MTP migration processes. Fault management/configuration of Internal Roaming Network and Coordination with Project teams for HLD/LLD/TOL/Design reviews. Handle the Trouble shooting ticket or Change Request within SLA. MOP/WI preparation for the activities and new learnings. Prepare, implement and verify the configuration and integration of a Node / System. Coordinating with care team for finding and analyzing the RCAs. Guiding team members to execute complex & critical configuration changes. Tracking of issues related to tools and timely escalation as per pre-defined matrix. Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedback from customers.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP SuccessFactors Succession & Development Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain detailed records of system issues and resolutions.- To support day to day incidents- Reporting and weekly status calls- Delta updates Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP SuccessFactors Succession & Development.- Strong understanding of system troubleshooting and problem-solving techniques.- Experience in system maintenance and support.- Knowledge of system integration and data migration processes.- Familiarity with cloud-based software solutions.-SAP Succession certified/EC- Has at least 1 implementation and support experience and AMS experience will be added advantage- Addition module experience like SF EC, Comp or RCM Additional Information:- The candidate should have a minimum of 3 years of experience in SAP SuccessFactors Succession & Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : SAP HCM Time Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. You will lead a team in delivering high-quality solutions and ensuring project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior team members- Drive innovation and continuous improvement within the team Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Time Management- Strong understanding of HR processes and systems- Experience in leading software development projects- Knowledge of software development lifecycle- Excellent communication and leadership skills Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP HCM Time Management- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : SAP HCM Time Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Lead and manage a team of software developers.- Collaborate with stakeholders to gather requirements and define project scope. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Time Management.- Strong understanding of software development lifecycle.- Experience in leading software development projects.- Knowledge of Agile methodologies.- Hands-on experience in system configuration and customization. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP HCM Time Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP HCM On Premise ABAP Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your day will involve collaborating with teams to create innovative solutions and contribute to key decisions. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in implementing best practices- Stay updated on industry trends and technologies- Mentor junior team members Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM On Premise ABAP- Strong understanding of SAP HCM modules- Experience in ABAP development for SAP HCM- Knowledge of SAP HR processes and configurations- Hands-on experience in SAP HCM data migration- Good To Have Skills: Experience with SAP Fiori development- Basic ABAP HR syntax to develop report with and without LDB- Interface - Flat file to presentation, application server or as proxy or API (Azure)- FM as RFC- Report or interface to extract PA, OM, payroll and time data- basic webdynpro- Workflow (Develop new or modify existing one)- ESS and MSS- BRF+- SAP Upgrade steps and support Additional Information:- The candidate should have a minimum of 5 years of experience in SAP HCM On Premise ABAP- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Information Lifecycle management ILM Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BE Summary :As an Application Lead for Packaged Application Development, you will be responsible for leading the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve utilizing your expertise in SAP Information Lifecycle management ILM to deliver impactful solutions and collaborating with cross-functional teams to ensure successful project delivery. Roles & Responsibilities: Lead the design, build, and configuration of applications, utilizing your expertise in SAP Information Lifecycle management ILM. Act as the primary point of contact for the project, collaborating with cross-functional teams to ensure successful project delivery. Provide technical guidance and mentorship to team members, ensuring adherence to best practices and standards. Develop and maintain project plans, ensuring timely delivery of project milestones and deliverables. Identify and mitigate project risks, ensuring successful project delivery within scope, budget, and timeline constraints. Professional & Technical Skills: Must To Have Skills:Expertise in SAP Information Lifecycle management ILM. Good To Have Skills:No Technology Specialization. Strong understanding of application design, build, and configuration best practices. Experience in leading cross-functional teams to deliver successful projects. Excellent project management skills, including the ability to develop and maintain project plans, identify and mitigate project risks, and ensure timely delivery of project milestones and deliverables. Additional Information: The candidate should have a minimum of 5 years of experience in SAP Information Lifecycle management ILM. Qualifications BE

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP HCM Payroll Good to have skills : NA Educational Qualification : Btech/ Any degree Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :SAP HCM PayrollGood to Have Skills : Job Requirements :Key Responsibilities :Design, develop, and configure SAP HCM Payroll applications to meet business process and application requirements.Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements.Provide technical expertise in SAP HCM Payroll to support the development of new applications and the maintenance of existing applications.Develop and maintain technical documentation, including design documents, test plans, and user manuals. Technical Experience :Expertise in SAP HCM Payroll.Good To Have Skills:Experience with SAP SuccessFactors, SAP HR, and SAP Time Management.Strong understanding of SAP HCM Payroll processes and configuration.Experience with SAP HCM Payroll integration with other SAP modules.Experience with SAP HCM Payroll reporting and analytics.Solid grasp of ABAP programming language and SAP development tools. Professional Attributes :The candidate should have a minimum of 3 years of experience in SAP HCM Payroll.The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful SAP HCM Payroll solutions Educational Qualification:Btech/ Any degree Additional Information : Qualification Btech/ Any degree

Implement and manage SAP SuccessFactors Employee Central Payroll solutions. You will configure payroll processes, ensure compliance with regulatory standards, and integrate with other SAP modules. Expertise in SAP SuccessFactors is required.

Implement, configure, and support SAP SuccessFactors Employee Central Payroll. Manage payroll processing, compliance, reporting, and integrations with other HR systems to ensure smooth payroll operations.

The Cyber Security -MSS- Endpoint Security E4 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Cyber Security -MSS- Endpoint Security E4 domain.

The Cyber Security - MSS - Network Security E4 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Cyber Security - MSS - Network Security E4 domain.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP HCM Time Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements in Hyderabad. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the development and implementation of SAP HCM Time Management solutions- Conduct system analysis and design for SAP HCM Time Management modules- Provide technical guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Time Management- Strong understanding of SAP HCM Time Management processes- Experience in SAP HCM Time Management configuration and customization- Knowledge of SAP HCM Time Management integration with other SAP modules- Hands-on experience in SAP HCM Time Management implementation Additional Information:- The candidate should have a minimum of 5 years of experience in SAP HCM Time Management- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP HCM Time Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will collaborate with teams to ensure successful project delivery and implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior professionals- Drive innovation and continuous improvement initiatives Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Time Management- Strong understanding of SAP HR modules- Experience in SAP HCM implementation projects- Knowledge of SAP Time Management configuration- Hands-on experience in SAP ABAP development Additional Information:- The candidate should have a minimum of 5 years of experience in SAP HCM Time Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : SAP HCM Time Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to help clients implement effective solutions. You will understand and translate customer needs into business and technology solutions, drive discussions, consult on transformation, the customer journey, and ensure technology and business solutions represent business requirements. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the integration of SAP HCM Time Management modules.- Develop and implement integration strategies for seamless data flow.- Troubleshoot and resolve integration issues efficiently. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Time Management.- Strong understanding of data integration principles.- Experience with SAP HCM modules integration.- Knowledge of SAP HCM Time Management configuration.- Hands-on experience in SAP HCM Time Management implementation. Additional Information:- The candidate should have a minimum of 5 years of experience in SAP HCM Time Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

The Cyber Security -MSS- Endpoint Security E4 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Cyber Security -MSS- Endpoint Security E4 domain.

Role: SME ISO20022 Cross-Border Payments Preferred experience: 10+ years Desired profile: A robust understanding of major Payment Market Infrastructure Groups (CHAPS, FED, CHIPS, TARGET). Strong experience with technical rules and compliance for these MIGs. Contribute to project planning and execution and ensure alignment with overall programme plan and objectives. Work with the Test Manager and SMEs to co-ordinate the preparation of SIT and UAT test cases. Work with MSS technology and MSS Operations to ensure complete and robust testing and go-live approach is supported. Work the ISO regional leads and/or MSS Operations to ensure business readiness is complete before go-live Location: Hyderabad/ Pune

Lead SAP HCM module implementations, upgrades, and support initiatives Gather business requirements and translate into effective SAP solutions Configure and customize SAP HCM modules as per client needs Required Candidate profile 8-10 years of SAP HCM experience (PA, OM, Time, Payroll, ESS/MSS) Strong understanding of Indian Payroll and statutory compliance Proven track record in at least 2 full lifecycle implementations

Skill required: Delivery - Order to Cash (OTC) Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Data & AIAn end-to-end process that addresses all aspects of collecting cash from initial order receipt and credit authorization to collections and revenue assurance activities. What are we looking for? OTC working experience Demonstrated project skills and transformation in OTC area Data interpretation & Analysis Six Sigma/Lean certified basic understanding of AI/Gen AI Detail orientation Ability to handle disputes Ability to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualifications Any Graduation

Skill required: Delivery - Order to Cash (OTC) Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Data & AIAn end-to-end process that addresses all aspects of collecting cash from initial order receipt and credit authorization to collections and revenue assurance activities. What are we looking for? OTC Multi tower – PTP/RTR/OTC working experience, Demonstrated project skills and transformation area Data Interpretation Analytics, Six Sigma/Lean certified Basic understanding of AI/Gen AI Detail orientation Ability to handle disputes Adaptable and flexible Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualifications Any Graduation

Job Title - S&C GN - Data Science Manager Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad Must have skills:Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL Good to have skills: Experience in Graph Neural Networks (GNNs) for complex relational data modelling. Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models. A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science. We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints. If youre passionate about applying data science to solve real-world customer experience challenges, this is the team for you! Professional & Technical Skills: As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include: Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities. Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics . Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies. Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making . Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies. Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms. This role offers the opportunity to work on cutting-edge AI and data science techniques , driving real-world impact in the contact center space. As a manager , you will play a crucial role in stakeholder engagement, client communication, and business development . You will be responsible for translating complex AI/ML insights into actionable business strategies and presenting them to senior leadership and clients. Your role will involve collaborating with cross-functional teams, understanding client pain points, and driving data-driven solutions . Additionally, you will lead client presentations, proposal development, and business growth initiatives , ensuring seamless execution of AI/ML projects while identifying new opportunities for innovation and expansion. Strong interpersonal and negotiation skills will be key to driving successful partnerships and long-term business impact . About Our Company | Accenture Qualifications Experience & Educational Qualification: PhD with 6+ years of relevant experience, OR Master’s degree with 8+ years of experience, OR Bachelor’s degree with 11+ years of experience

Job Title - S&C GN - Data Science Manager Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad Must have skills:Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL Good to have skills: Experience in Graph Neural Networks (GNNs) for complex relational data modelling. Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models. A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science. We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints. If youre passionate about applying data science to solve real-world customer experience challenges, this is the team for you! Professional & Technical Skills: As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include: Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities. Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics . Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies. Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making . Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies. Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms. This role offers the opportunity to work on cutting-edge AI and data science techniques , driving real-world impact in the contact center space. As a manager , you will play a crucial role in stakeholder engagement, client communication, and business development . You will be responsible for translating complex AI/ML insights into actionable business strategies and presenting them to senior leadership and clients. Your role will involve collaborating with cross-functional teams, understanding client pain points, and driving data-driven solutions . Additionally, you will lead client presentations, proposal development, and business growth initiatives , ensuring seamless execution of AI/ML projects while identifying new opportunities for innovation and expansion. Strong interpersonal and negotiation skills will be key to driving successful partnerships and long-term business impact . About Our Company | Accenture Qualifications Experience & Educational Qualification: PhD with 6+ years of relevant experience, OR Master’s degree with 8+ years of experience, OR Bachelor’s degree with 11+ years of experience

Role & responsibilities 9+ years of experience in cybersecurity, specializing in Managed Security Services (MSS) and advanced operational environments. Familiarity with a wide range of cybersecurity solutions, including Threat Detection and Response technologies (e.g., SIEM, SOAR, EDR, XDR), Identity Management systems (e.g., IGA, PAM, SSO), and Data Protection tools. Strong understanding of the technology landscape and the cybersecurity challenges faced by organizations. Proven ability to build and maintain relationships with decision-makers, including C-suite stakeholders, to drive business growth. Skilled in managing the sales pipeline from lead generation to deal closure, ensuring accurate forecasting and alignment with client objectives. Excellent communication and presentation abilities to articulate complex security solutions effectively. Capable of independently driving sales opportunities through the full cycle, including product demonstrations and collaboration with internal teams (e.g., solution architects, delivery managers). Experienced in working with GCCs in India is highly preferred. Proficient in CRM tools, Microsoft Office, and industry best practices. Continuously monitors industry trends, competitor strategies, and market developments to identify and seize new opportunities. Willingness to travel to meet business needs.