Posted:4 weeks ago|
Platform:
Work from Office
Full Time
Job Title: Process Coordinator Operations Key Responsibilities: Coordinate daily business processes and support operational workflow. Handle and manage the calling process to ensure customer or vendor interactions are conducted professionally. Prepare, update, and analyze Excel reports to monitor process performance. Assist the Operations Manager in implementing process improvements and tracking KPIs. Maintain proper documentation and records for all operational activities.Collaborate with internal teams to resolve any process-related issues. Monitor task completion and escalate delays or concerns to the Operations Manager. Qualifications: Bachelors degree or equivalent preferred.Minimum 2 years of experience in a coordination or operations support role.Proficient in Microsoft Excel (formulas, charts, pivot tables, etc.).Experience in handling outbound/inbound calling processes.Strong communication and interpersonal skills.Attention to detail and a process-oriented mindset.Ability to work independently and as part of a team.Preferred Skills:Familiarity with CRM tools or database systems.Basic understanding of supply chain or petroleum industry operations (a plus). Key Skills & Competencies: Skill AreaProficiency RequiredTeam CoordinationStrong communication & follow-upMS Excel Good working knowledge (basic formulas, data entry, sorting, filtering) Communication SkillsClear and professional written and verbalTime ManagementAbility to manage multiple follow-ups and tasksAttention to DetailAccurate reporting and data handlingProcess UnderstandingBasic understanding of workflows or SOPsEmployment Type: Full-TimeReporting To: Operations ManagerSalary: As per industry standards and candidate experience
Ultra Softsys
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