4235 Microsoft Windows Jobs - Page 25

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures et Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: UxM - NexThink. Experience: 8-10 Years.

We are seeking a highly skilled VMware L3 Administrator with specialized expertise in VMware Virtual SAN (vSAN) and Azure VMware Solution (AVS) to join our IT infrastructure team. The successful candidate will be responsible for managing, optimizing, and scaling our VMware environments, with a particular focus on advanced vSAN and AVS operations and troubleshooting. This role demands a deep technical acumen, leadership in complex virtualization projects, and a proactive approach to system management. Responsibilities: Design, configure, and manage advanced VMware vSphere, vSAN, and Azure VMware Solution (AVS) environments to ensure high availability, performance, and scalability. Lead the troubleshooting and resolution of high-level issues involving vSphere, vSAN, and AVS, providing L3 support and root cause analysis. Optimize vSAN and AVS configurations for maximum efficiency and performance, including hardware selection, network design, and storage configuration. Implement and oversee disaster recovery and business continuity plans for virtual environments, ensuring data integrity and system resilience. Plan and execute upgrades, patches, and configuration changes across VMware environments, ensuring minimal disruption to business operations. Validate and ensure compliance of VMware deployments with company standards and industry best practices using vSphere Lifecycle Manager.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Windows Server Admin. Experience: Experience:3-5 Years. Experience:Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the >

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 1 to 5 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Niveditha HR Senior Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 080-67432432/Whatsapp @9901039852| niveditha.b@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS **********************

About The Role This is an Internal document. Management Trainee About The Role Company Name Kotak Mahindra Bank Limited About the organization Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank Ltd (KMBL). Kotak Mahindra Group (Group) offers a wide range of financial services that encompass every sphere of life. From commercial banking to stock broking, mutual funds, life and general insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The premise of Kotak Mahindra Group"s business model is concentrated India, diversified financial services. The Contribute to projects and initiatives aimed at improving efficiency and performance. Collaborate with cross-functional teams on strategic business initiatives. Engage in continuous learning and professional development activities. Assist in day-to-day business operations. Support various departments in achieving their operational goals. Build and maintain strong relationships with internal and external stakeholders. Address queries and concerns promptly and effectively. Provide support to senior management in various tasks and projects. Participate in business development and customer outreach programs. Requirements Strong academic record with demonstrated leadership potential. Excellent communication and interpersonal skills. Analytical mindset with problem-solving abilities. Ability to work effectively in a team-oriented environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Location Benefits Comprehensive training and development programs. Competitive salary and performance-based incentives. Opportunity for career advancement and growth within the organization. Health and wellness benefits. Employee engagement and recognition programs.

Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.Maintains and utilizes application and programming documents in the development of code.Recommends changes in development, maintenance and system standards.Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment. Minimum Qualifications: BS in Computer Science, Information Technology, Business / Management Information Systems or a related field. Professional experience in coding, designing, developing, and analyzing data. Advanced knowledge and use of one or more front/back-end languages/technologies and a moderate understanding of the other corresponding end language/technology from the following (but not limited to): two or more modern programming languages used in the enterprise, experience working with various APIs, external Services, experience with both relational and NoSQL Databases. Preferred Qualifications: BS in Computer Science, Information Technology, Business / Management Information Systems or a related field. Experience with IBM Rational Tools. What Are Our Desired Skills and Capabilities Skills / Knowledge: A seasoned, experienced professional with a full understanding of the area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Job Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision: Normally receives little instruction on day-to-day work, general instructions on new assignments. Operating Systems: Microsoft Windows z/OS Essential Skills: Hands-on development experience on IBM Mainframe z/OS with COBOL, CICS, DB2, JCL, VSAM, TSO/ISPF. Hands-on working experience in IBM File Manager, Debug Tool, CA7/11, Endeavor. Understanding of the complete Software Development Life Cycle (SDLC). Ability to mentor teams to resolve their technical issues. Worked on mainframe development and enhancement projects as an individual contributor role.

This is an Independent role and candidate will manage a business ofSourcing HCF business through direct & branches ( BBA- Working Capital vertical Needs to have a good knowledge of Local market. Must have experience in that Geography To understand clients business & provide appropriate products To cross sell various products like Current Account/Savings account/Life Insurance and General Insurance To build relationships with key persons in the target segments & build client trust & confidence. To be alert on competitive elements in the target segments (viz. other banks etc.) &Augment the presence and penetration of the Kotak brand in the target market Improve efficiency by monitoring accounts sourced, do top ups on existing loans when possible Graduate MBA Experience3-4 years in the local market, preferably some background in Credit & Sales Knowledge is required - ability to get the customer to buy into the asset proposition- healthcare loan, amount, rate & fees. Should have good oral and written Communication skills. Job Knowledge- The candidate would need to handle Sales for a gamut of products like WC

Job Description: We are seeking a skilled contractors to join our team for an application upgrade project. This role involves configuring and verifying server infrastructure with an endpoint management application similar to Microsoft Configuration Manager, collaborating with IT teams, and ensuring the successful completion of upgrade-related activities. Key competencies include strong technical skills, attention to detail, effective communication, and the ability to work collaboratively in a fast-paced environment. Primary Responsibilities As a contractor for the application upgrade project, responsibilities will involve many key deliverables, which include the following: Configure Endpoint Management application similar to Microsoft Configuration Manager/SCCM on the Windows 2019 server platform. Verify all aspects of the server and application is operating as expected and no errors are being logged in with the server or application. Follow technical documentation accurately and demonstrate excellence in attention to detail. Collaborate with other IT teams to address issues, tickets, and concerns relating to the Altiris service(s). Work timely and efficiently to ensure upgrade-related activities are completed with a high level of quality. Respond quickly to support situations arising from the Altiris upgrade activities. Provide after-hours support as needed to address critical issues and ensure minimal disruption to operations. Qualifications Experience with a systems/endpoint management system similar to Microsoft Configuration Manager/SCCM. Minimum of 3 years of experience with Windows Server 2012R2 and 2019. Excellent interpersonal and team-oriented skills . Reliable and responsible. Commitment to enforcing all IT policies , including support system procedures. Certifications in industry-standard hardware/software (e.g., SCCM, Microsoft, A+) are a plus. PowerShell scripting and T-SQL code querying skills are a plus. Excellent problem-solving skills , including the use of remote management systems. Professional-level verbal and written communication skills , with the ability to communicate effectively with audiences of varying levels of technical understanding. Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: MS System Center Configuration Manager Experience: 5-8 Years

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Technical Support Experience: 3-5 Years

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

As a Loan Analyst at Techwise Digital Private Ltd, you will be responsible for processing Loan Drawdowns, Rollovers, and Rate Fixing for various transactions across multiple entities. Specifically, you will handle transactions pertaining to Hong Kong, Singapore, Labuan, Taiwan, Tokyo, and Sydney entities. This includes coordinating funding and rate fixing with Treasury traders, reporting fund movements to treasury settlements, disbursing loans to clients, and accurately recording drawdown and rollover details in LOAN IQ. Furthermore, your role will involve monitoring the receipt and following up on non-receipt of principal installments, interests, and fees within your assigned portfolio. You will be required to arrange disbursements to risk participants, insurance companies, participating banks, and other relevant parties as well as support the Loan Syndication Team in loan sell-down processes and deal settlements. Maintaining accurate administrative records of borrowers and lenders in LOAN IQ will be a crucial aspect of your responsibilities. Additionally, you should possess strong documentation review skills to extract operational information from facility agreements. Proficiency in Microsoft Windows applications such as Excel, Word, and PowerPoint is essential for this role. While not mandatory, familiarity with systems like Flexcube, Calypso, Matisse MSC, and Summit will be considered advantageous. The successful candidate for this position will have 1-3 years or 5-8 years of experience in Loan Servicing. If you believe you possess the necessary skills and experience for this role, please share your resume with us at girish.gowda@techwisedigital.com. Kindly include details of your current CTC and notice period in your application. We are specifically looking for candidates who can join immediately or within 15 days.,

The IT Engineer role at The Knot Worldwide requires a highly organized and self-directed team player with exceptional skills in Systems Administration focused on Microsoft Windows and macOS. As part of the team, you will provide support to users in the Barcelona office and remotely assist other locations. The ideal candidate will excel in a dynamic and collaborative environment, demonstrating effective planning and communication with technical and non-technical stakeholders across the organization. Your responsibilities will include managing the EUS ticket queue, overseeing Inventory Control and Asset Management (including Onboarding and Offboarding processes), deploying system images for Windows and macOS, monitoring systems daily, providing support for video conferencing (Google Meet), and performing other necessary IT functions. Successful candidates for this role will possess a minimum of 3 years of experience in supporting Windows and Mac systems, with additional experience in Okta and Image/Video Management processes considered a plus. Familiarity with Google Apps Suite, MDM (WorkspaceOne), strong technical understanding of Infrastructure and System dependencies, ability to translate technical information into business terms, excellent written and verbal communication skills, and experience in writing technical documentation and training materials are crucial for this position. At The Knot Worldwide, we value individuals who dream big, prioritize user satisfaction, uphold ethical standards, demonstrate a strong work ethic, and emphasize teamwork. We offer a supportive work environment that includes holistic benefits to ensure our employees can embody our values both professionally and personally. Our inclusive approach extends to flexible vacation policies, generous parental leave, and initiatives aimed at fostering growth, development, and happiness among our workforce. Join a team that believes in the significance of their work. The Knot Worldwide, with its leading family of brands, including The Knot, WeddingWire, Bodas, The Bash, and The Bump, empowers individuals worldwide to plan and celebrate life's milestones. When you become a part of our diverse global team, you contribute to serving and enabling our communities to commemorate the moments that matter most.,

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, -- Thanks & Regards, HR Deekshitha Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432405| deekshitha@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Thanks & Regards, HR Manasa.S Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432417 |manasa.s@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Tanishaa.S HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 0867432404 | WhatsApp 7899490271 **********************DO REFER YOUR FRIENDS / FAMILY**********************

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Lakshmi PS HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432489 | WhatsApp 7892150019 lakshmi.p@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

Dear Candidate, Looking for a Desktop Software Engineer to develop cross-platform desktop applications. Key Responsibilities: Build and maintain apps using Electron or native SDKs. Optimize UI/UX for performance and accessibility. Ensure integration with system-level features. Required Skills & Qualifications: Experience with Electron, Qt, or .NET. Proficient in JavaScript, C++, or C#. Knowledge of OS-specific features (macOS, Windows, Linux). Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Amala Subject Matter Expert Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432406 amala@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

The Steamship Authority is looking for a Hardware and Software Support professional to join their team at the Falmouth administrative office location. As a Hardware and Software Support staff member, your primary responsibilities will include configuring, supporting, and managing PCs, providing front-line telephone technical support for hardware and software issues, coordinating IT problems with team members for resolution, and offering training and guidelines to all users. You will be tasked with maintaining tape libraries, managing IT assets and inventory, and working with consultants and vendors for problem reporting and solutions. To excel in this role, you must have a minimum of 2 years of experience in a WAN environment, possess exceptional mechanical and troubleshooting skills, and be familiar with Microsoft Windows (both desktop and server) as well as Microsoft software. You will need to work collaboratively with all levels of users from various departments, meet deadlines, and exhibit the ability to work both independently and within a team environment. Additionally, you should be prepared to work on-call as needed and support continuous improvement with the SQMS. If you are interested in this position, please submit a letter of interest and your resume to hr@steamshipauthority.com. Join the Steamship Authority team in Falmouth, MA, and contribute to the efficient operation of hardware and software systems while providing top-notch technical support to users.,

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Hemalatha HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432492 | WhatsApp @ 9900261540 chaitanya.d@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

About The Role This is an Internal document. Management Trainee About The Role Company Name Kotak Mahindra Bank Limited About the organization Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank Ltd (KMBL). Kotak Mahindra Group (Group) offers a wide range of financial services that encompass every sphere of life. From commercial banking to stock broking, mutual funds, life and general insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The premise of Kotak Mahindra Group"s business model is concentrated India, diversified financial services. The > Contribute to projects and initiatives aimed at improving efficiency and performance. Collaborate with cross-functional teams on strategic business initiatives. Engage in continuous learning and professional development activities. Assist in day-to-day business operations. Support various departments in achieving their operational goals. Build and maintain strong relationships with internal and external stakeholders. Address queries and concerns promptly and effectively. Provide support to senior management in various tasks and projects. Participate in business development and customer outreach programs. Requirements Strong academic record with demonstrated leadership potential. Excellent communication and interpersonal skills. Analytical mindset with problem-solving abilities. Ability to work effectively in a team-oriented environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Location Benefits Comprehensive training and development programs. Competitive salary and performance-based incentives. Opportunity for career advancement and growth within the organization. Health and wellness benefits. Employee engagement and recognition programs.

-Nexthink Consultant L3 Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Proactively analyse the Nexthink environment for the issues/impediments Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Mandatory Skills: : UxM - NexThink Experience: 5-8 Years

About Client Hiring for one of the most prestigious multinational corporations. Job Title : Technical Support Specialist Qualification : Any Graduate and Above Relevant Experience : 2 to 4 Years Must Have Skills : 1. Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. 2. Billing Management: Understand billing processes and assist customers with billing-related inquiries. 3. Sign-In Assistance: Help customers with sign-in or sign-up processes. 4. Refunds and Purchases: Assist with refunds and guide customers through product purchases. 5. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 6. Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. 7. Assisting with Updating / Upgrading the Product or Service cross platform. 8. Assisting with purchasing a product or recommend one appropriately. 9. Assisting with delivering the appropriate post install technical support. 10. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform 11. Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions 12. Typing Speed: Minimum typing speed of 30 words per minute. Good Have Skills : Knowledge and expertise in Microsoft products and services, Assisting with delivering, Troubleshooting. Roles and Responsibilities : 1. Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. 2. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. 3. Effective Communication: Clearly explain technical concepts to non-technical users. 4. Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. 5. Updates and Patches: Stay informed about product updates, patches, and known issues. 6. Self-Service Guidance: Guide customers on using self-help resources and online documentation 7. Tiered Support: Escalate complex issues to higher tiers when necessary. 8. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. 9. Case Management: Document interactions, solutions, and follow-up actions in the support system 10. First-Contact Resolution: Strive for first-contact resolution whenever possible. 11. Professionalism: Maintain a positive and professional demeanour even during challenging interactions. 12. Customer Feedback: Collect feedback and identify areas for improvement 13. Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. 14. Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 15. Adherence to Policies: Follow Microsofts support policies and guidelines. 16. Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Location : Hyderabad CTC Range : 3 to 6 LPA (Lakhs Per Annum) Notice Period : 15 Days Mode of Interview : Virtual Shift Timing : Night Shift Mode of Work : Work From Office -- Thanks & Regards, Chaitanya HR Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445 | WhatsApp @ 8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in **********************DO REFER YOUR FRIENDS / FAMILY**********************

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: : Telecom OSS BSS ADM Experience: 5-8 Years