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3.0 - 8.0 years

5 - 10 Lacs

Hyderabad

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Working Timings: Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST) Work from office - Hyderabad location.(Hybrid) Responsibilities : Manage large volumes of incoming emails related to software support. Engage with customers, partners, and internal teams to provide assistance and ensure satisfaction. Diagnose and resolve technical issues by logically deducing root causes and identifying workarounds. Document and analyze product bugs and fixes for Product Management and Engineering teams. Assist with customer product installations as needed. Meet personal Productivity, Efficiency, and Quality metrics. Prioritize and resolve issues with high technical and business impact. Handle customer complaints, provide solutions, and follow up for resolution, including sharing workarounds. Maintain accurate records of customer interactions in Salesforce. Communicate with Product Management and Development Teams using JIRA. Qualifications/ Requirements Technical Requirements: Previous technical support or product support experience. High proficiency in Microsoft Word, Excel, and PowerPoint. Intermediate to advanced proficiency in SQL (MS SQL Server, MySQL, PostgreSQL) for data extraction, troubleshooting, and analysis. Hands-on experience with data analytics and at least one BI or reporting tool . Strong understanding of data modeling, KPIs, and metrics for analysis . Ability to work with data connectors and multiple data sources . Familiarity with dashboarding, visualizations, and trend analysis . Ability to extract meaningful information from customer interactions to diagnose technical issues. Nice to have: Experience with Salesforce and JIRA. Basic Oracle and/or SAP knowledge. Experience with software installations, network operations, and support. SQL Server administration (backup/restore, triggers, stored procedures, etc.). Familiarity with Microsoft IIS and SQL Server Analysis Services. Windows troubleshooting (Event Viewer logs, Installer errors, Registry Editor, etc.). Communication skills: Ability to clearly and effectively communicate with internal teams and external customers. Native or equivalent English proficiency. Excellent written communication skills. Valued Traits: Highly motivated and driven to perform at the highest level. Natural curiosity and willingness to learn and understand issues Shows pride in producing quality deliverables. Always being punctual and professional internally and with customers. Qualifications Education Requirements: Bachelors Degree (CSE, IT) or MCA

Posted 1 week ago

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2.0 - 5.0 years

2 - 3 Lacs

Kolkata

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Job Summary: We are looking to depute a Junior Technical Resource to support our clients IT infrastructure and application environment. The ideal candidate will have foundational knowledge of SQL databases , db maintenance, IIS web server, and Windows Server environments, and will assist in maintaining uptime, resolving issues, and supporting application deployments. Key Responsibilities: • Provide L1/L2 support for applications hosted on IIS and SQL Server environments. • Monitor and maintain web applications and services hosted on IIS. • Perform basic database queries, backups, and routine checks on SQL Server. • Assist in managing and troubleshooting Windows Server environments. • Coordinate with the client’s IT and development teams to ensure system stability. • Log incidents and provide timely resolutions or escalate as needed. • Participate in deployment activities and patch management under supervision. • Maintain technical documentation and reports as per project standards. Required Skills: • Basic working knowledge of SQL (queries, stored procedures, backup/restore, SQL Jobs). • Exposure to Microsoft IIS (Internet Information Services) – configuration, site hosting, logs. • Understanding of Windows Server (user access, services, event logs). • Strong troubleshooting and communication skills. • Willingness to work in a client-deputed role with flexible timing (if needed).

Posted 3 weeks ago

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3.0 - 8.0 years

25 - 40 Lacs

Chandigarh

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We are seeking an Identity & Access Management Analyst to join our IAM Governance Team. As an IAM Governance Analyst, you will be responsible for maintaining Prioritys secondary controls regarding access security. Duties include executing daily, weekly, and monthly reviews of user access across multiple applications, deploying and managing large scale review packages associated with semi annual SOX audits, and compiling and providing evidence to third-party auditors. You will also be expected to pull reports and provide data to stakeholders on a scheduled or ad-hoc basis. You will work with critical and sensitive information on a daily basis, and shall be relied upon to maintain user security safeguards. This position level works on technology and security administration issues of limited scope and complexity. The position requires a basic level systems administration proficiency and analytical capability to exercise judgment within defined procedures and practices to determine appropriate action. In order to be successful, you must have the ability to provide a broad level of support to relevant parties, both internal and external, to identify potential areas of risk in our current controls, and recommend improvements for efficiency and enhanced security in the IAM space. As a member of Prioritys Security and Compliance group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the organization, particularly within our technology teams. Responsibilities: Partnering with internal business units to address security and access control operational issues and requirements, including periodic reviews of access control lists for verification of users. Providing audit-related evidence on time. Coordinate with Internal Audit and Security teams to compile evidence packages for third party auditors. Build and maintain proficiency with applicable security and IT systems through a combination of on-the-job training, self-paced coursework, and formal training courses provided by the bank for ongoing professional development. Participate in other security support projects and duties as needed or requested. Requirements Minimum Requirements: Minimum of 2 years experience in IT system administration, application software support and basic operations. Demonstrated experience providing end-user support for large corporate applications in a networked environment. Strong knowledge of Windows server operating systems and environments, Working proficiency of Microsoft IIS and Microsoft Active Directory Excellent communication and interpersonal skills. Including a strong ability to create positive and professional business relationships with internal clients. Strong commitment to working as a team and providing excellent customer service. Preferred Requirements: Exposure to the financial industry or equivalent highly controlled IT systems environment. Understanding of common security frameworks (NIST, CIS, ISO). Familiarity with the Sarbanes-Oxley (SOX) auditing standard Previous experience writing simple automation scripts using any language (VBScript, PowerShell, etc.). A Bachelor's degree in business or computer science is highly desired. Security certifications (CISSP, CISA, etc.) are highly desired. System administration certifications (CCNA, MCSA, etc.) highly desired.

Posted 3 weeks ago

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