2 Microscopes Jobs

We are seeking a highly motivated and experienced Senior Field Service Engineer to join our growing team. The ideal candidate will have 3-5 years of hands-on experience servicing and maintaining complex scientific instruments. This role is crucial in ensuring our customers receive exceptional technical support, minimizing downtime, and optimizing the performance of their critical equipment. You will be a key liaison between our customers and the company, building strong relationships and contributing to overall customer satisfaction. Responsibilities: P erform on-site installation, commissioning, preventative maintenance, and repair of a wide range of scientific instruments, including glassware washer, Ultra low freezers, Centrifuges, Biosafety Cabinets, Shakers, Furances, Co2 Incubators, Stability chambers, microscopes, cell counters, etc. Diagnose, troubleshoot, and resolve complex technical issues related to instrument hardware, software, and applications . Provide comprehensive technical support to customers via phone, email, virtual meetings, and on-site visits. Conduct customer training on instrument operation, maintenance, and basic troubleshooting procedures. Manage and maintain accurate service records, including detailed service reports, part consumption, and customer communication in the CRM system. Proactively identify opportunities for service contract sales, upgrades, and other revenue-generating activities . Collaborate effectively with sales, applications, and backoffice teams to ensure seamless customer experience and product improvement. Maintain an accurate inventory of tools, test equipment, and spare parts. Adhere to all company safety protocols, quality standards (e.g., ISO, GMP), and regulatory requirements. Stay updated on product developments, technical bulletins, and service manuals. Assist in mentoring and training junior field service engineers, as needed. Travel extensively within the assigned territory, including overnight stays, as required. Qualifications: Diploma/Bachelor's degree in Electrical Engineering, Electronics Engineering, Biomedical Engineering, Mechatronics, or a related scientific/technical discipline. 3-5 years of direct experience as a Field Service Engineer or similar role, specifically with scientific instruments like glassware washer, Ultra low freezers, Centrifuges, Biosafety Cabinets, Shakers, Furances, Co2 Incubators, Stability chambers etc Proven expertise in troubleshooting, repairing, and maintaining intricate instrument systems. Strong understanding of relevant technical areas, e.g., electronics, Refrigeration, Air velocity, software integration, data analysis. Proficiency in reading and interpreting electrical and mechanical diagrams and schematics. Excellent analytical and problem-solving skills with a keen attention to detail. Exceptional customer service and communication skills, with the ability to build rapport and effectively explain technical information to diverse audiences. Ability to work independently with minimal supervision and manage time effectively to prioritize service requests. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software. Valid driver's license and a good driving record. Ability to lift and move up to 50 lbs and perform physical tasks such as bending, squatting, stretching, and reaching. Willingness to work flexible hours, including occasional evenings or weekends, and participate in an on-call rotation if required.

Essential qualification: Graduate in any stream Diploma in diamond grading from a reputed institute Experience: Minimum 3 years of experience in complete grading of loose and mounted diamonds (4 Cs) as per GIA grading scale. Proficient in using various gemmological and grading tools like microscope, cut scanner, diamond screening machines for separating natural and lab-grown diamonds or non-diamonds. Grading experience in laboratory environment is preferred. Key responsibilities 1. Grading and Certification: Grade diamonds based on the 4Cs (Carat, Cut, Color, and Clarity) using international grading systems (e.g., GIA). Provide precise measurements of diamonds, including carat weight, table percentage, depth percentage, etc. Document findings and generate grading reports for each diamond or jewellery. Use microscopes, loupes, and other magnification tools to identify inclusions, blemishes, and any other internal or external features of the diamonds. Evaluate symmetry, polish, and fluorescence, noting any impact on the stone’s overall quality. 2. Data Entry and Record Keeping: Maintain accurate records of all graded diamonds and jewellery in lab's database or grading system. Photography of the graded items. Ensure data integrity and confidentiality of client information. 3. Calibration and Maintenance of Equipment: Regularly calibrate and maintain grading equipment to ensure precision. 4. Collaboration: Work closely with gemmologists, laboratory technicians, and quality control personnel to maintain workflow efficiency and uphold grading standards. Skills and work conditions Strong attention to detail and precision. Ability to work efficiently in a team and under pressure. Occasionally working with deadlines and high volumes.