We are seeking a highly motivated and experienced Senior Field Service Engineer to join our growing team. The ideal candidate will have 3-5 years of hands-on experience servicing and maintaining complex scientific instruments. This role is crucial in ensuring our customers receive exceptional technical support, minimizing downtime, and optimizing the performance of their critical equipment. You will be a key liaison between our customers and the company, building strong relationships and contributing to overall customer satisfaction. Responsibilities: P erform on-site installation, commissioning, preventative maintenance, and repair of a wide range of scientific instruments, including glassware washer, Ultra low freezers, Centrifuges, Biosafety Cabinets, Shakers, Furances, Co2 Incubators, Stability chambers, microscopes, cell counters, etc. Diagnose, troubleshoot, and resolve complex technical issues related to instrument hardware, software, and applications . Provide comprehensive technical support to customers via phone, email, virtual meetings, and on-site visits. Conduct customer training on instrument operation, maintenance, and basic troubleshooting procedures. Manage and maintain accurate service records, including detailed service reports, part consumption, and customer communication in the CRM system. Proactively identify opportunities for service contract sales, upgrades, and other revenue-generating activities . Collaborate effectively with sales, applications, and backoffice teams to ensure seamless customer experience and product improvement. Maintain an accurate inventory of tools, test equipment, and spare parts. Adhere to all company safety protocols, quality standards (e.g., ISO, GMP), and regulatory requirements. Stay updated on product developments, technical bulletins, and service manuals. Assist in mentoring and training junior field service engineers, as needed. Travel extensively within the assigned territory, including overnight stays, as required. Qualifications: Diploma/Bachelor's degree in Electrical Engineering, Electronics Engineering, Biomedical Engineering, Mechatronics, or a related scientific/technical discipline. 3-5 years of direct experience as a Field Service Engineer or similar role, specifically with scientific instruments like glassware washer, Ultra low freezers, Centrifuges, Biosafety Cabinets, Shakers, Furances, Co2 Incubators, Stability chambers etc Proven expertise in troubleshooting, repairing, and maintaining intricate instrument systems. Strong understanding of relevant technical areas, e.g., electronics, Refrigeration, Air velocity, software integration, data analysis. Proficiency in reading and interpreting electrical and mechanical diagrams and schematics. Excellent analytical and problem-solving skills with a keen attention to detail. Exceptional customer service and communication skills, with the ability to build rapport and effectively explain technical information to diverse audiences. Ability to work independently with minimal supervision and manage time effectively to prioritize service requests. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software. Valid driver's license and a good driving record. Ability to lift and move up to 50 lbs and perform physical tasks such as bending, squatting, stretching, and reaching. Willingness to work flexible hours, including occasional evenings or weekends, and participate in an on-call rotation if required.

Job Title: Service Engineer Laboratory Scientific Instruments Location: Pune / Navi Mumbai / Ahmedabad Job Type: Full-Time About Biolinx LabSystems Pvt Ltd Biolinx LabSystems Pvt Ltd is a leading supplier of advanced laboratory solutions, specializing in state-of-the-art scientific instruments and integrated systems for research, diagnostics, and industrial applications . Headquartered in Navi Mumbai , with a growing footprint across India, we serve a broad spectrum of clients in pharmaceuticals, biotechnology, healthcare, academia, and environmental sectors . We proudly represent some of the world’s top scientific equipment manufacturers and offer a diverse portfolio that includes Glassware Washers, Water Purification Systems, Biosafety Cabinets, Freezers, Fume Hoods, Shakers, and Lab Automation Systems , among many others. At Biolinx, our culture is driven by curiosity, innovation, teamwork, and a passion for science . We invest in our people, offering continuous training, technical development, and clear career growth paths. If you're looking to make a real impact in the scientific world and grow in a performance-driven environment, we want to hear from you. Position Summary We are looking for a skilled and motivated Service Engineer to join our technical support team. The role involves installation, preventive maintenance, calibration, and repair of a wide range of laboratory scientific instruments across customer sites. This is a customer-facing, hands-on technical role ideal for individuals who are passionate about technology, problem-solving, and delivering outstanding service. Key Responsibilities Carry out installation, commissioning, calibration, preventive maintenance, and repair of laboratory instruments at client sites. Troubleshoot technical issues and provide timely, effective solutions. Ensure excellent customer support and communication before, during, and after service visits. Maintain proper service documentation, logs, and technical reports. Coordinate with internal departments for parts, warranty, and technical support. Travel regularly within your assigned region ( Pune / Navi Mumbai / Ahmedabad ) for onsite service support. Preferred Instrument Experience (Any of the Following): Laboratory Reactors , Laboratory Balances , Laboratory Centrifuges , Chillers & Circulators , Furnaces , Glove Boxes , Hot Plates & Magnetic Stirrers , Ice-Making Machines , Ovens , Refrigerators & Freezers , Rotavapors , Sonicators , Water Baths , Vacuum Pumps , Glassware Washers , Water Purification Systems Candidate Requirements Diploma / Degree in Electronics, Instrumentation, Mechanical Engineering, or a related technical field. 2–5 years of relevant field experience in servicing scientific/laboratory equipment. Strong technical troubleshooting and diagnostic skills. Proficient in reading schematics and using diagnostic tools. Self-motivated with a proactive approach to problem-solving. Good communication skills and customer-focused mindset. Willingness to travel and adapt to flexible work schedules. Why Join Us? Be part of a fast-growing, science-driven company with a nationwide presence. Work with global brands and advanced technologies that make a real impact. Get continuous learning and technical training , including certifications and workshops. Thrive in a collaborative, high-performance culture that values innovation and integrity. Build a long-term, growth-focused career with clear advancement opportunities. Who We’re Looking For Only apply if you are: A go-getter with a positive attitude Self-motivated , curious , and reliable Looking for a long-term and meaningful career Ready to be part of a team that’s shaping the future of science in India Come grow with us at Biolinx LabSystems – where your skills, passion, and curiosity can lead to real scientific impact.