3.0 - 7.0 years

0 Lacs

maharashtra

On-site

Pluxee is a global leader in employee benefits and engagement with a presence in 31 countries. Our mission is to assist companies in attracting, engaging, and retaining top talent through a diverse range of solutions in Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. With the support of cutting-edge technology and over 5,000 dedicated team members, Pluxee serves as a reliable partner in a vast B2B2C network comprising over 500,000 clients, 36 million consumers, and 1.7 million merchants. For more than 45 years, we have operated as a trusted partner, committed to making a positive impact on all stakeholders. This includes driving business growth in local communities, promoting employee wellbeing, and contributing to environmental sustainability. Join us in our journey towards creating a better workplace and a sustainable future. We are currently looking for individuals to fill the following position: Employee Contract Type: Permanent Regular,

Posted 2 weeks ago

Apply

Customer Success Executive Click Labs

1.0 - 3.0 years

5 - 6 Lacs

Mohali

Work from Office

Role Overview: The Customer Success Executive will play a key role in maintaining strong relationships with Flash Deliverys franchise partners. This includes managing platform updates, resolving merchant queries, and collaborating effectively with franchise partners to address and resolve their concerns. The ideal candidate will have 1-3 years of experience in a similar role, preferably with companies like BlinkIt, Swiggy Instamart, Zepto, or other online delivery platforms. Strong communication skills, proficiency in platform handling, and a solid understanding of the UK market are essential for this role. Key Responsibilities: Catalogue Management: Regularly update and maintain the product catalogue on the platform to ensure accuracy and relevancy. Query Resolution: Address and resolve queries from franchise partners (merchants) efficiently and effectively. Franchise Collaboration: Build and nurture relationships with franchise partners, acting as a point of contact for their needs and concerns. Issue Escalation: Identify recurring issues, provide timely solutions, and escalate technical or complex problems to the appropriate teams when necessary. Platform Handling: Manage the backend platform for Flash Delivery, ensuring smooth operations and timely updates for franchise partners. Communication: Serve as a liaison between franchise partners and internal teams to streamline communication and problem-solving. Feedback Integration: Gather feedback from franchise partners to improve platform functionality and overall experience. Qualifications and Skills: Experience: 1-3 years in customer success, merchant management, or similar role, preferably with companies like BlinkIt, Swiggy Instamart, Zepto, or other online delivery platforms. Market Knowledge: Understanding of the United Kingdom market, franchise models, and customer behavior is essential. Communication Skills: Strong verbal and written communication skills in English to engage effectively with UK-based partners. Technical Proficiency: Familiarity with platform handling, backend systems, and basic tech troubleshooting is a must. Problem-Solving: Proactive approach to identifying and resolving issues efficiently. Education: Bachelors degree in Business Administration, Communication, or a related field. Collaboration: Ability to work cross-functionally with internal teams to ensure franchise partner success.

Posted 2 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.