7 Merchant Engagement Jobs

Senior Manager Strategic Partnerships About GoKwik GoKwik is Indias leading checkout and conversion platform, helping D2C brands boost conversions and reduce RTO. As part of our next growth chapter, were launching embedded credit solutions like Buy Now, Pay Later (BNPL),giving merchants new ways to drive customer purchases. This role is for a Partnerships Pro, not a product owner or lending operator. We need someone who can build partnerships, drive sales conversations, and unlock commercial growth across NBFCs, fintechs, and merchants. What Youll Own Build Credit Ecosystem Partnerships Lead strategic conversations with NBFCs, fintech players, and credit platforms to power GoKwiks BNPL and credit solutions. Focus on partnerships, commercials, and relationship management,not lending operations. Drive Merchant Sales for BNPL Pitch GoKwiks BNPL and credit suite to D2C brands and merchants. Own the sales pipeline,from prospecting to closure,with direct merchant engagement. Scale Distribution Partner with the Merchant Success team to accelerate adoption across 100+ brands. Work towards revenue-linked outcomes, driving both partner and merchant activations. Be the Connector, Not the Lender You wont own product builds or lending processes,youll build the network, sales momentum, and partnerships that enable those. Who You Are 5+ years of BD / partnerships / sales experience in fintech, payments, or credit-tech Prior exposure to NBFCs, consumer credit, or BNPL ecosystem is a plus,but this is a sales role, not a lending role Must have merchant-facing experience or partnerships experience with fintechs / NBFCs / banks Proven closer,large sales book, strong partnerships network, revenue mindset Hustler DNA, founders mindset, can thrive in a fast-paced 0?1 environment Why This Role Massive Merchant Network: GoKwik powers 12,000+ brands,instant scale. Fintech x E-commerce: Get the best of both worlds. High Ownership, Zero Red Tape: Run partnerships & BD like your own P&L. Growth + ESOPs: We believe in wealth creation for impact players. Role Details Location: Gurgaon / Bangalore Experience: 58 years Show more Show less

Create an inspiring team environment with an open communication culture Need to drive swiping device sales in the assigned area Resolving merchant queries Drive overall engaged merchant base Capable of hiring and building a team Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team-building activities Superpowers/Skills that will help you succeed in this role: High level of drive, initiative, and self-motivation Must Have Experience in Leading Team Must Be a Graduate Growth Mindset

Create an inspiring team environment with an open communication culture Need to drive swiping device sales in the assigned area Resolving merchant queries Drive overall engaged merchant base Capable of hiring and building a team Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Superpowers/Skills that will help you succeed in this role: High level of drive, initiative, and self-motivation Must Have Experience in Leading Team Must Be a Graduate Growth Mindset

Title : Enterprise Relationship Management About Us : Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the role : ERM will be assigned a merchant portfolio and will be responsible for the following: Drive merchant engagements, service, complaint management, upsell/cross-sell and improve overall portfolio quality. Expectations/ Requirements : Engage with merchants through outbound and inbound calls as per the contact management program. Build merchant relationships through engagement, assistance, and timely response to queries. Ensure all service requests are timely processed and closed as per TAT. Manage merchant expectations and merchant satisfaction tracked via MSAT scores. Need-based conversations with merchants to provide suitable products. Generate revenue and contribute to profitable growth by focusing on GMV growth. Reduce Merchant churn. Increase product penetration per merchant through upsell/cross-sell. Conduct Merchant meetings for continuous feedback. Manage merchant escalation and ensure the same is closed within TAT. Minimize repeat complaints/service requests. Cohesively work with a lot of people, across functions and teams every day. Ensure satisfactory rating in all internal/external audits. Ensure compliance with all process notes and circulars issued from time to time. Deliver KPIs and ensure satisfactory ratings on the performance scorecard. Superpowers/ Skills that will help you succeed in this role : Relevant 1-2 years of experience in virtual relationship management channels in payments/banking domain or similar industry is preferred. Having led Revenue Targets through Farming. High level of drive, initiative, and self-motivation. Good oral and written communication skills are a must. Understanding of Technology and User Experience. Growth mindset. Willingness to experiment and improve continuously. Education Qualification : Graduate & Above. Why join us : A collaborative output-driven program that brings cohesiveness across businesses through technology. Improve the average revenue per user by increasing cross-sell opportunities. A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager. Compensation : If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!

Create an inspiring team environment with an open communication culture. Need to drive swiping device sales in the assigned area. Resolving merchant queries. Drive overall engaged merchant base. Capable of hiring and building team. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operations. Monitor team performance and report on metrics. Motivate team members. Discover training needs and provide coaching. Listen to team members feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishments. Encourage creativity and risk-taking. Suggest and organize team-building activities. Superpowers/ Skills that will help you succeed in this role: High level of drive, initiative, and self-motivation. Must Have Experience in Leading Team. Must Be a Graduate. Growth Mindset.

As an Associate in the Mid Market Sales team based in Bangalore, you will play a crucial role in driving sales in the FinTech space. This position goes beyond traditional sales execution, as we are seeking an individual who is eager to create a significant impact, is adept at both inbound and outbound selling, and can independently build and manage their own pipeline. Operating in a fast-paced and evolving environment, you will need to demonstrate clarity, focus, and a proactive approach to achieving outcomes. If you are passionate about the startup ecosystem and financial innovation, have a proven track record of proactive sales follow-ups, and excel in high-touch customer engagement, this role is tailored for you. We value individuals who bring fresh ideas to the table, embrace experimentation, iteration, and continuous improvement, and are comfortable working without rigid boundaries. Key Responsibilities: - Engage in both inbound and outbound sales activities, leveraging marketing-generated, partner-generated, and self-generated leads. You will be expected to proactively create and manage your pipeline. - Execute daily funnel activities, handling a significant number of leads and progressing them through structured discovery, demos, and follow-ups. - Conduct thorough sales discovery processes to deeply understand merchants" business models, cash flow, and banking needs. Your approach should be sharp, curious, and tailored to each interaction. - Take ownership of projects by identifying trends, opportunities, and implementing new initiatives or process enhancements beyond meeting quotas. - Focus on building long-term relationships with merchants, identifying opportunities for cross-selling and upselling, and ensuring customers derive maximum value from our solutions. - Collaborate effectively with cross-functional teams such as Operations, Product, Marketing, and Finance to facilitate deal closures and deliver exceptional merchant experiences. - Lead pricing and negotiation discussions with a strategic perspective, optimizing for long-term value and mutual benefit. Mandatory Qualifications: - Minimum of 2 years of B2B sales experience in SaaS, FinTech, Banking, or related industries. - Demonstrated outbound sales experience, including lead generation, nurturing, and closure. Strong storytelling, persuasion, and follow-up capabilities are essential. - Ability to work independently, demonstrate initiative, resourcefulness, and thrive in dynamic environments with rapidly evolving products and processes. - Strong analytical and consultative skills, with the ability to address objections effectively and turn them into valuable insights. - Excellent communication skills (both written and verbal), proficiency in CRM tools, and effective time management abilities.,

Job Level: Senior Level Report to: Regional Sales Manager / Zonal Head Department: Sales, Vyapaar Location: Pan-India Job Summary: The role will drive sales and distribution strategies in your region, focusing on team building, channel management, and achieving key performance indicators (KPIs) to expand our payments bank business. Your expertise in market analysis, retail sales, and channel management will be essential for growth. Key Responsibilities: Sales Strategy and Execution: o Develop and implement effective sales strategies to grow the payments bank business in the assigned region. Team Leadership and Development: o Build, lead, and motivate a high-performing team of Sales Officers, Area Sales Managers, and Senior Area Sales Managers to achieve sales targets. o Recruit, train, and set clear action plans for team members while regularly reviewing their performance. Channel Partner Management: o Manage relationships with bank channel partners to achieve turnover and growth objectives. o Collaborate with partners to ensure alignment with business goals. Merchant Onboarding and Engagement: o Oversee the onboarding process for retailers and merchants, particularly for QR services. o Drive merchant engagement to maintain an active user base and achieve business growth. KPI Achievement: o Ensure the achievement of KPIs, including new savings accounts, AEPS withdrawals, Micro-ATM transactions, domestic money transfers, financial services sales, and Fast Tag sales. Cash Management: o Manage cash management services through partners to ensure seamless operations. Market Expansion: o Expand distribution in weaker or rural areas by appointing new distributors and strengthening the network. Market Insights and Strategy Development: o Conduct daily market visits to identify low contribution areas, weak geographies, and competitor activities. o Leverage market insights to formulate strategies for capturing new business opportunities. Required Qualifications: Bachelors degree or postgraduate qualification. 8-12 years of relevant experience in FinTech or related industries, with a strong track record in sales and achieving KPIs. Skills and Experience: Proven success in channel sales and leading teams to achieve ambitious targets. Extensive travel within the region is required. Ability to adapt to new markets and stakeholders effectively. Experience in monitoring inventory levels, competitor activities, and distribution. Exceptional communication and interpersonal skills. Travel Requirement: If required Compensation and Benefits: A list of the compensation and benefits offered for the position.