MBA Fresher - Product Marketing Executive

As a Support Specialist, your primary responsibility will be to respond promptly and professionally to support queries from merchants via email, live chat, or other support channels. You will be required to have a deep understanding of the app features, usage, and troubleshooting steps in order to effectively assist merchants with their inquiries. Collaborating with the development team to escalate technical issues and ensure timely resolutions is also a key aspect of your role. In addition, you will be responsible for maintaining and updating support documentation and FAQs, providing feedback to the product team based on user insights and recurring issues, and assisting in the onboarding process of new merchants by providing guidance and product walkthroughs when necessary. Your friendly and solution-oriented approach will be paramount in ensuring high levels of customer satisfaction. To excel in this role, you must possess excellent written and verbal communication skills in English, strong interpersonal skills, and a customer-first mindset. Being comfortable working with global customers across different time zones is essential, as well as the ability to quickly grasp technical concepts and explain them in simple terms. Any familiarity with eCommerce concepts and experience or knowledge about Shopify would be advantageous. This is a full-time position with the benefit of a flexible schedule. The work location is in person.,