8 Customerfirst Mindset Jobs

As a Senior Manager / Head of Customer Support in Enterprise SaaS, you will play a crucial role in building and scaling a high-performing support team for our fast-growing SaaS company. Your primary responsibilities will include driving strategy, leading global L1/L2 teams, and ensuring a world-class customer experience through technical depth, data-driven decisions, and operational excellence. To excel in this role, we are looking for someone with 10-15 years of experience in technical support/customer success, with at least 2 years of experience in leading managers. You should possess a strong understanding of SaaS and enterprise technologies such as APIs, SSO, and integrations. Proven leadership skills, a customer-first mindset, and familiarity with support tools like Salesforce, Freshworks, etc., are also essential for success in this position. This position is based in Pune, and the role typically follows a 2:00 PM to 10:00 PM IST schedule to align with global customer needs. However, some flexibility is expected based on business requirements and team priorities. If you are ready to lead with purpose and elevate support to a strategic advantage, we are excited to hear from you. Join us in creating exceptional customer experiences and driving the success of our SaaS company.,

As a Support Specialist, your primary responsibility will be to respond promptly and professionally to support queries from merchants via email, live chat, or other support channels. You will be required to have a deep understanding of the app features, usage, and troubleshooting steps in order to effectively assist merchants with their inquiries. Collaborating with the development team to escalate technical issues and ensure timely resolutions is also a key aspect of your role. In addition, you will be responsible for maintaining and updating support documentation and FAQs, providing feedback to the product team based on user insights and recurring issues, and assisting in the onboarding process of new merchants by providing guidance and product walkthroughs when necessary. Your friendly and solution-oriented approach will be paramount in ensuring high levels of customer satisfaction. To excel in this role, you must possess excellent written and verbal communication skills in English, strong interpersonal skills, and a customer-first mindset. Being comfortable working with global customers across different time zones is essential, as well as the ability to quickly grasp technical concepts and explain them in simple terms. Any familiarity with eCommerce concepts and experience or knowledge about Shopify would be advantageous. This is a full-time position with the benefit of a flexible schedule. The work location is in person.,

You will be responsible for conducting product demos and onboarding for Spanish-speaking clients, assisting the sales team during trials and technical discussions, resolving customer queries, and explaining product features. It is essential to ensure CRM hygiene, conduct regular follow-ups, and collaborate closely with internal teams to coordinate support. The ideal candidate should possess strong communication skills in both Spanish and English, be tech-savvy with a quick learning ability, have a customer-first mindset, and demonstrate a confident and proactive approach. Familiarity with CRM or SaaS products is a plus but not mandatory. Freshers with excellent communication and language skills are encouraged to apply for this position aligned with US shift timings.,

As a Senior Executive or Assistant Manager in OEM Sales and Sales Planning at Rotomotive Powerdrives India Ltd, your primary responsibility will involve supporting the OEM sales and planning function. You will be responsible for managing customer orders, coordinating with internal teams, and ensuring timely and accurate order fulfillment. Your role will be crucial in maintaining strong relationships with OEM clients and supporting the execution of sales plans. Your key responsibilities will include processing and tracking OEM customer orders, working closely with production and logistics teams to ensure timely delivery, assisting in preparing sales forecasts and demand plans, acting as the main point of contact for OEM clients, tracking inventory levels, maintaining sales and planning reports, collaborating with various teams to align customer requirements with operational capabilities, and proactively resolving any delays, discrepancies, or customer concerns. To excel in this role, you should have experience in OEM customer handling, order processing, or sales coordination. Familiarity with ERP systems like SAP and CRM tools such as Salesforce is preferred. Strong communication and interpersonal skills, good analytical abilities, proficiency in Excel and reporting, the capacity to multitask and manage priorities in a fast-paced environment, attention to detail, and a customer-centric approach are also essential for success in this position.,

As an Account Executive at Pump, you will play a crucial role in the company's growth by taking ownership of the entire sales cycle. This involves tasks such as sourcing and qualifying leads, closing deals, and establishing long-term client relationships. Your collaboration with the CEO, product team, and other early sales team members will be instrumental in shaping the company's go-to-market strategy and sales culture. This position offers a career-defining opportunity for a resourceful and high-performing individual who is eager to contribute to the growth of a YC-backed startup that is addressing a significant market worth over $500 billion. Your responsibilities will include managing the full sales process, from outbound prospecting to contract closure. You will work closely with the CEO to develop pipeline strategies and execute them effectively. Engaging with both inbound and outbound leads, you will identify pain points and effectively communicate the unique value proposition offered by Pump. Building and nurturing strong relationships with decision-makers and technical stakeholders will be a key aspect of your role. Collaboration with the product team to tailor solutions according to client needs and provide feedback will be vital. It is essential to consistently meet and exceed revenue goals on a monthly, quarterly, and annual basis. Acting as an internal advocate for customer success and retention, you will maintain accurate pipeline activity using tools like HubSpot. To be successful in this role, you should ideally have a minimum of 2-5 years of experience in B2B SaaS or cloud infrastructure sales. A proven track record of closing deals and a solid understanding of the sales cycle are necessary. Excellent communication and presentation skills, along with the ability to engage technical buyers, will be beneficial. Familiarity with CRM software like HubSpot or Salesforce is preferred. Your self-motivation, adaptability to a fast-paced startup environment, and ability to collaborate across functions will be critical. A customer-centric mindset, strong relationship-building skills, and a bachelor's degree in Business, Marketing, or a related field (preferred, but not required with strong experience) are desirable qualifications. In return for your contributions, Pump offers a competitive salary within the local market standards, performance-based bonuses, equity options, comprehensive healthcare coverage, generous vacation and sick leave policies, quarterly team retreats, and flexible work arrangements, including hybrid/remote options where applicable. Compensation for this position ranges from 2,000,000 INR to 3,000,000 INR.,

About Plum Plum is an employee insurance and health benefits platform that is dedicated to simplifying and making health insurance more accessible and inclusive for modern organizations. With a focus on providing high-quality insurance and healthcare, Plum aims to address the increasing healthcare costs in India, where inflation in healthcare expenses is three times higher than general inflation. Due to this, a significant portion of the population in India is unable to afford health insurance individually, leading to a reliance on employer-sponsored insurance. Plum's vision is to reach 10 million lives by FY2030 by partnering with companies that prioritize the well-being of their employees. The company is supported by investments from Tiger Global and Peak XV Partners. What You'll Do: As a member of Plum's team, your responsibilities will include: - Building and managing a pipeline of potential clients from both internal and external sources. - Conducting pitch meetings to present Plum's products to clients. - Navigating a complex sales cycle for a technical product. - Maintaining strong engagement with clients throughout the sales process. - Ensuring prompt and effective communication with prospects during the sales process. - Providing support to the Business insurance team in placements. - Preparation of RFQs and QCRs. - Following up with insurers for quotes and term improvements. What Makes You a Great Fit: To excel in this role, you should possess: - 3 to 5 years of relevant experience. - Strong communication skills with a willingness to learn and improve. - Motivation, ambition, and drive to succeed. - Adaptability and industry-agnostic approach to navigate various sectors. - Prior startup experience is advantageous, but a proactive attitude is key. - A customer-centric mindset, understanding that satisfied clients are crucial for business success. Why Join Us By joining Plum, you can expect: - Accelerated career growth with hands-on learning and mentorship. - Exposure to diverse industries to enhance your sales skills. - Competitive salary with performance-based incentives, where your success is directly rewarded. - Collaborative and supportive team environment fostering your development. - Opportunity to work in a high-growth setting with limitless possibilities for advancement.,

As a Product Specialist at our company, your primary responsibility will be to conduct product demos and onboarding sessions for Spanish-speaking clients during the US shift timings. Your fluency in both Spanish and English will enable you to effectively engage with international clients and prospects. You will play a crucial role in assisting the sales team by providing support during trials and technical discussions. Additionally, you will be responsible for resolving customer queries, explaining product features, maintaining CRM hygiene, and ensuring regular follow-ups to enhance customer satisfaction. Collaboration is key in this role, as you will work closely with internal teams to coordinate support activities and streamline processes. The ideal candidate for this position will possess strong communication skills in both Spanish and English, be tech-savvy with a quick learning ability, and have a customer-first mindset. A confident and proactive approach to problem-solving is essential, along with a familiarity with CRM or SaaS products (although not mandatory). We welcome applications from freshers who have excellent communication and language skills, as we believe in nurturing talent and providing opportunities for growth in our dynamic team.,

The Site Supervisor role involves providing top-notch installation, startup, commissioning, test, and inspection services leadership for prominent customers in the Vertiv Switchgear and Busbar business. As the primary Vertiv Services representative for large projects, you will oversee activities from factory testing to project completion, ensuring excellent rapport with customers, colleagues, and stakeholders. Your responsibilities include representing Switchgear and Busbar Services at customer and contractor meetings, utilizing Project Management tools effectively to achieve quality, financial, and schedule targets, coordinating installation, start-up, commissioning, and inspection activities, managing manpower needs, and ensuring completion of all documentation for the job. In the technical aspect, you will provide on-the-job training, conduct field customer training, communicate with Technical Support on equipment issues, and stay updated on safety guidelines and field-related notices. Safety is a top priority, and you must operate in a safe manner, wear appropriate PPE, report any work-related accidents, and identify and address potentially unsafe conditions on-site. You are also responsible for project administration, customer satisfaction, performance standards, and maintaining strong communication with both internal and external customers. To qualify for this role, you should hold a degree from a University of Technology and have at least six years of relevant work experience. Construction management experience, knowledge of electrical and mechanical contracting, engineering processes, and power distribution are desirable. Strong analytical, problem-solving, communication, organizational, and management skills are essential, along with the ability to handle stressful situations and provide technical assistance efficiently. Physical and environmental demands of the role include frequent standing, kneeling, bending, climbing, driving, exposure to extreme temperatures, noise levels, and working around moving machinery. Travel requirements include 40% travel in the Eastern Europe Region and 30% travel in the EMEA Region. As a Site Supervisor, you will play a crucial role in ensuring the successful execution of projects, adhering to safety protocols, maintaining high performance standards, and delivering exceptional service to customers throughout the project lifecycle.,