Manager - Voice Process (Insurance Process)

6 - 9 years

5 - 10 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:

Manage day-to-day call center operations to meet client targets, ensure high process quality, prevent revenue leakage, and maintain team attendance and productivity.

Key Responsibilities:

  • Achieve 100% client target fulfilment and meet all service TATs.
  • Share reports and call records daily; ensure timely data purging.
  • Maintain process quality at 95%+
  • Ensure 100% accurate updating of call dispositions.
  • Monitor and meet connectivity targets.
  • Prevent revenue leakage and raise monthly invoices within TAT.
  • Manage attrition and minimize unplanned leaves.

Qualifications:

  • Bachelors degree or equivalent.
  • 5+ years in call center or customer service operations preferably from insurance domain.
  • Fluency in English and Hindi mandatory
  • Strong communication, analytical, and problem-solving skills.
  • Familiarity with call center tools and KPIs.

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Computer Age Management Services (CAMS) logo
Computer Age Management Services (CAMS)

Financial Services

Chennai

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