Manager, Technology Operations

Job Description

We are seeking a highly experienced and technically sound Full Stack Developer at the Manager level to lead and oversee L1 and L2 application support and enhancement activities for our core systems. This role focuses on issue resolution, maintenance, minor enhancements, and ensuring the stability and performance of production applications. While hands-on development will be limited, a strong full stack background is essential to guide the team effectively and address complex issues when needed. Role Responsibilities Lead and manage L1 and L2 support teams to ensure timely and effective resolution of application issues and service requests. Perform root cause analysis for recurring issues and proactively work on permanent fixes and enhancements. Oversee minor enhancements, patches, and configuration changes in collaboration with business and tech stakeholders. Manage incident response, escalation handling, and communication with business teams. Ensure application performance, uptime, and SLA adherence through monitoring and continuous improvement. Review and enhance support documentation, knowledge base articles, and operational runbooks. Collaborate with QA, DevOps, Infrastructure, and Development teams for deployment and environment stability. Serve as a technical point of escalation and provide hands-on support when needed. Track support metrics, prepare periodic reports, and recommend process improvements. Role Requirements 10+ years of experience in software development and support in technologies like Java, Spring Boot framework, Cassandra DB or similar databases, Multithreading, serialization, Externalization, Collections, etc, including at least 3 years in leadership or managerial role. Experience with J2EE technologies, JDBC, ORM, JAXB, DevOps tools, Kafka Experience with APIs, REST/JSON, Microservices, XML, XSLT, etc Sound understanding of application architecture and system integrations. Proven experience in managing support operations (L1/L2), production support, or enhancement teams. Experience with incident management tools (eg, ServiceNow, JIRA), monitoring tools, and CI/CD pipelines. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management abilities. Exposure to ITIL or similar service management frameworks is a plus. Experience with unit testing and mocking frameworks Ability to evaluate business needs and achieve alignment among stakeholders. Excellent verbal and written communication skills for managing both direct and indirect talent effectively. Strong technical skills in architecture patterns, solutions design & development. Proven ability to understand business and ability to contribute to technology direction that drives measurable business improvements Excellent understanding of computer science fundamentals, data structures, algorithms, OOPs, and OOA/D Hands-on experience in designing and building microservices based architecture and platform developed and deployed at scale Hands-on experience in building a microservices based architecture and platform developed and deployed at scale. Ability to work in a fast paced, iterative development environment and adapt to changing business priorities and to thrive under pressure Team player with strong analytical, verbal, and written communication skills Excellent decision-making, communication, and collaboration skills. Demonstrated capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards. Tech Stack and Tools REST APIs and Microservices using Java, Spring boot, Cassandra DB Kafka event streaming Cloud Banking platform & Process Orchestrator like Mambu Card Issuing & processing platforms like Marqeta, Pismo etc React Native GitLab, JIRA, Cloudbees, OpenSearch, Swaggerhub, Snowflake, Talend, AWS Cloud, Spinnaker, CI/CD Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( https: / / careers.westernunion.com / global-benefits / ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit