Manager, Quality

As an experienced Continuous Improvement professional, you will join the dynamic community at Airbnb to drive impactful initiatives that enhance the overall guest experience. Working collaboratively with cross-functional teams, you will support Trust initiatives by partnering with Product, Service Managers, Regional Operations Managers, and other key stakeholders to implement successful improvement projects. Your strategic mindset and problem-solving skills will be pivotal in leading high-impact initiatives and fostering a culture of continuous improvement within the organization. Your role will involve developing and driving a culture of continuous improvement aligned with business objectives. You will lead the CI strategy by identifying key business requirements, embedding structured problem-solving frameworks, and socializing the value of CI with stakeholders. With a minimum of 6+ years of experience in Continuous Improvement, Process Design, and process re-engineering, you will bring a wealth of expertise to the role. In addition to building CI capabilities within teams through learning forums and workshops, you will mentor and coach team members on RCA, Lean Six Sigma, and FMEA frameworks. Your strong stakeholder management skills and proven track record of delivering support with a positive impact on business metrics will be instrumental in driving the success of projects from concept to implementation. Your expertise in project management and engaging with cross-functional teams will ensure timely and effective delivery of outcomes. You will be comfortable working with large datasets to perform root cause analysis, influence business decisions, and translate business strategy into scalable process improvements. By inspiring and leading a team of Quality evaluators, you will foster a high-performance culture and drive individual growth aligned with organizational goals. To support productivity and maintain a professional hybrid work environment, you are expected to adhere to workspace, internet connectivity, professionalism, and confidentiality guidelines. Your commitment to inclusion and belonging aligns with Airbnb's values, as we strive to work with a diverse talent pool to foster innovation and engagement in developing the best products, services, and solutions. Join us in creating memorable experiences for guests worldwide and making a positive impact within the Airbnb community.,