On-site
Full Time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Quality Manager, Trust & SafetyResponsibilities. Implement a clear overall quality strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programs.. Liaison with internal and external stakeholders to ensure quality targets are met. Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems.. Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and stakeholders. Drive accountability with team managers and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis.. Assess and prioritize the top-quality issues affecting the teams in your office across all decision-making channels.. Quantify business cases and drive cross-functional partners to change our systems, processes, and policies to achieve better outcomes.. Drive investigation of highly sensitive issues affecting your office, working with teams and leaders across Client to understand what happened and why.. Stay connected with how our support ecosystem is evolving and help head off quality issues before they begin, as Client&rsquos products and communities change and grow.. Find creative workarounds for quality issues where our tools are the root cause, and a technical solution is not imminent.. As new Quality Measurement Systems are being developed and prototyped, provide details to local teams around the impact of the new change on the team&rsquos current work and surfaces gaps in knowledge.Qualifications we seek in you.Minimum qualifications. Any graduate /Post Graduate degree or equivalent with a solid academic record
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