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Teleperformance (TP)
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Manager Operations Collections

Manager Operations Collections

Teleperformance (TP)

6 - 8 years

|

10 - 12 Lacs

Gurugram Jaipur

Posted:3 days ago| Platform:

Apply

Skills Required

Bpo Operations Collections Process Collections collection bpo Domestic Process Collection Management Call Center Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

BPO Credit Card Collection

BFSI process. bucket 1 to 3

Oversee the daily operations of the collections department
Implement effective collection strategies to achieve collection targets
Monitor and analyze the performance metrics of the collection team
Address and resolve client disputes or issues related to payments
Train, mentor, and motivate the collection team to perform at their best
Collaborate with other departments to streamline the collection process
Prepare and present regular reports on collection activities and outstanding debts
Ensure compliance with all relevant laws and regulations regarding debt collection

Qualifications

Bachelor's degree in Finance, Accounting, Business Administration, or related field
Strong knowledge of collections procedures and regulations
Excellent communication and interpersonal skills
Ability to handle difficult conversations and resolve conflicts effectively
Proven track record of meeting collection targets and improving collections processes

Skills

Debt Collection ( calling)
Team Leadership
Conflict Resolution
Financial Analysis
Reporting
Compliance
CRM Software
Negotiation
Customer Service

please share relevant resumes to Kalaivaani.kalaivaani@teleperformancedibs.com

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Teleperformance (TP)

Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

546 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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