Manager KAM Customer Service Freight Forwarding

10 - 15 years

15 - 20 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Should have knowledge of Customs operation and customer Services + 15 years
  • Manage relationship of a defined number of customers and prospects.
  • Manage SLA with SOP, conduct monthly performance reviews with customers.
  • Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking.
  • Monitor the Daily Status Reports and to ensure KPI are met and prepare delay analysis matrix of beyond KPI
  • Manage QBRs & BPR with customers & internal stake holders.
  • Ensures that Key Account activities are aligned with global/regional sector strategy.
  • Work on regional customer initiatives and for implementing global business plan.
  • Coordinates with BDM's on customer enquiries, account planning, business reviews etc.
  • Updates BDMs and executive sponsors at regular intervals, ensuring they have an awareness of business-critical issues.
  • Consults BDMs and Sector Heads on potential solutions and best practice.
  • Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
  • Achieving Financial Targets by Timely Billing, AR collection with DSO/DPO Delta.
  • Growth in existing customer by targeting products.
  • Result oriented professional with extensive experience in Custom Clearance & Trade Compliance
  • Keeping updates on latest Circulars / Notifications and Trade notice on Customs

Experience and Domain Knowledge

Import Custom Clearance (CHB) domain Knowledge & Customer Service (KAM)

Futher details Contact HR 9047098030 OR drop your cv to sethuraman.s@cielhr.com

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