2 Manager It Jobs

Job Title: Infra Support Manager Experience: 10 Years Location: Mumbai [Work from Office/ Onsite] Job Type: Permanent Job Summary: We are seeking an experienced Infrastructure Support Manager to lead and manage the End User Services (EUS) function with a strong focus on Network Infrastructure and Unified Communication (UC) systems. This role will ensure the availability, reliability, and performance of end-user technologies and communication platforms, while managing support teams, vendors, and projects aligned to business goals. Key Responsibilities: 1. Network Infrastructure Management Oversee the operation, maintenance, and continuous improvement of enterprise network infrastructure (LAN/WAN/Wi-Fi). Collaborate with network engineering teams to ensure high availability, performance, and security. Monitor network KPIs and manage incident response and escalation processes. Coordinate changes and upgrades with minimal disruption to users. 2. Unified Communications (UC) Support Manage and support UC platforms including VoIP, MS Teams, Zoom, and video conferencing systems. Ensure interoperability between communication tools and end-user devices. Maintain SLAs for UC uptime, call quality, and conferencing services. 3. End User Support Management Lead a team of EUS support engineers providing L1/L2 support across offices and remote users. Establish and enforce ITIL-based service delivery processes (Incident, Request, Problem, Change Management). Develop and monitor KPIs and SLAs for desktop, laptop, network, and communication support services. 4. Vendor & Stakeholder Management Manage vendor relationships for network hardware, telco providers, UC platforms, and support tools. Creating PO in ERP tool for various vendors. Collaborate with cross-functional teams and senior stakeholders to align support services with business needs. 5. Compliance, Security & Documentation Ensure compliance with IT security policies, data protection standards, and audit requirements. Maintain accurate documentation for network topology, UC configurations, and support procedures. Qualifications & Skills: Bachelor's Degree in Computer Science, IT, or related field (Masters preferred). 10+ years of experience in IT infrastructure and support services, including at least 3 years in a managerial role. Strong understanding of enterprise network architectures , routing/switching , firewalls , and Wi-Fi technologies. Experience managing Unified Communications platforms (MS Teams, Cisco, Zoom, etc.). Solid knowledge of ITIL , ticketing tools (ServiceNow, Jira), and endpoint management platforms. Excellent leadership, communication, and team management skills. IT certifications (CCNA/CCNP, Microsoft 365, ITIL, etc.) are a plus. Please do share your updated resume and help with the below details: Total Exp: Relevant Exp: Current Organisation: Current Designation: Current CTC: Expected CTC: Notice Period: Reason for Change: Current Location: Please Share & Refer resume at ajay.kurlekar@cloverinfotech.com

We are seeking a results-oriented and innovative Senior Manager - IT End User Experience to lead our global endpoint management and EUX operations, based in Hyderabad, India. This role is responsible for overseeing the platforms, teams, and services that deliver, manage, and support end-user computing devices across the enterprise. The ideal candidate will drive seamless, secure, and intelligent digital experiences for employees, leveraging leading tools and practices to ensure operational excellence and workforce productivity. Responsible for managing teams and technologies across device management, user access, AI-driven automation, experience monitoring, and hardware standards. Key platforms include JAMF, SCCM, Intune, Nexthink, Moveworks, AI Bots, and User Access Management solutions. In addition to strategic oversight, responsible for ensuring these tools are integrated, efficient, and aligned with business needs, while fostering innovation and continuous improvement. Key Responsibilities Leadership & Team Management Lead and develop high-performing global teams responsible for end-user technology management and digital experience. Foster a culture focused on employee experience, automation, and proactive IT operations. Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery. Tool & Platform Ownership Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools. Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise. Ensure tools are optimized for automation, self-healing, and proactive issue resolution. Experience & Operations Management Champion data-driven decision-making using telemetry, experience monitoring (eg, Nexthink), and analytics to identify user pain points. Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times. Collaborate with InfoSec and IAM teams on user access management policies and tools. Process Improvement & Standardization Define and enforce global standards for device provisioning, software packaging, patching, and endpoint compliance. Promote self-service and zero-touch provisioning strategies. Continuously enhance IT processes and workflows using ITIL principles and modern EUX practices. Stakeholder & Vendor Engagement Collaborate with cross-functional IT teams, including Service Desk, Infrastructure, Security, and Applications. Manage relationships with software vendors and strategic partners for tool implementation and support. Reporting & Strategic Insights Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs. Present EUX insights and strategy recommendations to IT leadership. Qualifications & Experience Bachelor s degree in Computer Science, Information Technology, or related field; Master s degree or MBA is a plus. 10+ years of experience in IT operations, with 5+ years in EUC, endpoint management, or digital experience leadership. Proven track record managing modern management tools (JAMF, SCCM, Intune), experience monitoring (Nexthink), and support automation platforms (Moveworks, AI bots). Experience with global IT support delivery, device lifecycle management, and endpoint security practices. ITIL certification and strong knowledge of ITSM frameworks (ServiceNow preferred). Key Skills Visionary leadership and team-building skills. Deep expertise in end-user device management and digital experience platforms. Strong communication and cross-functional collaboration abilities. Strategic, analytical mindset with focus on operational excellence and customer satisfaction.