Infra Support Manager - Clover Infotech

Job Title: Infra Support Manager

Experience: 10 Years

Job Summary:

Infrastructure Support Manager

Key Responsibilities:

1. Network Infrastructure Management

• Oversee the operation, maintenance, and continuous improvement of enterprise network infrastructure (LAN/WAN/Wi-Fi).
• Collaborate with network engineering teams to ensure high availability, performance, and security.
• Monitor network KPIs and manage incident response and escalation processes.
• Coordinate changes and upgrades with minimal disruption to users.

2. Unified Communications (UC) Support

• Manage and support UC platforms including VoIP, MS Teams, Zoom, and video conferencing systems.
• Ensure interoperability between communication tools and end-user devices.
• Maintain SLAs for UC uptime, call quality, and conferencing services.

3. End User Support Management

• Lead a team of EUS support engineers providing L1/L2 support across offices and remote users.
• Establish and enforce ITIL-based service delivery processes (Incident, Request, Problem, Change Management).
• Develop and monitor KPIs and SLAs for desktop, laptop, network, and communication support services.

4. Vendor & Stakeholder Management

• Manage vendor relationships for network hardware, telco providers, UC platforms, and support tools.
• Creating PO in ERP tool for various vendors.
• Collaborate with cross-functional teams and senior stakeholders to align support services with business needs.

5. Compliance, Security & Documentation

• Ensure compliance with IT security policies, data protection standards, and audit requirements.
• Maintain accurate documentation for network topology, UC configurations, and support procedures.

Qualifications & Skills:

• Bachelor's Degree in Computer Science, IT, or related field (Masters preferred).
• 10+ years of experience in IT infrastructure and support services, including at least 3 years in a managerial role.
• Strong understanding of enterprise

  network architectures

  ,

  routing/switching

  ,

  firewalls

  , and

  Wi-Fi

  technologies.
• Experience managing

  Unified Communications platforms

  (MS Teams, Cisco, Zoom, etc.).
• Solid knowledge of

  ITIL

  , ticketing tools (ServiceNow, Jira), and endpoint management platforms.
• Excellent leadership, communication, and team management skills.
• IT certifications (CCNA/CCNP, Microsoft 365, ITIL, etc.) are a plus.

Please do share your updated resume and help with the below details:

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Please Share & Refer resume at ajay.kurlekar@cloverinfotech.com