Manager HRBP

Role & responsibilities

• Employee Relations:

  
  

• Build and maintain strong relationships with employees and management.

• Address and resolve employee queries, concerns, and conflicts promptly.

• Conduct skip-level meetings, town halls, and other engagement initiatives to gauge employee sentiment.

• Performance Management:

  
  

• Lead the performance appraisal process, including setting objectives, monitoring progress, and evaluating outcomes.

• Implement performance improvement plans and assist managers in managing low performers.

• Guide employees and managers on career development and succession planning.

• Employee Engagement & Retention:

  
  

• Develop and implement employee engagement initiatives to foster a positive work culture.

• Monitor and address attrition by implementing retention strategies.

• Organize engagement activities, rewards, and recognition programs to enhance morale.

• Policy Development & Compliance:

  
  

• Develop, review, and update HR policies in line with legal requirements and organizational objectives.

• Ensure compliance with labor laws and BPO industry standards, maintaining a safe and inclusive work environment.

• Handle disciplinary actions and grievance management in compliance with HR policies.

• Training & Development:

  
  

• Identify training needs and work with the Learning and Development team to create relevant training programs.

• Support employee growth by facilitating learning opportunities and professional development.

• Payroll & Compensation Management:

  
  

• Ensure accurate payroll processing and adherence to statutory requirements.

• Conduct periodic salary benchmarking and assist in structuring compensation plans

Preferred candidate profile

Experience:

• Minimum of 5 years of HR experience, ideally in the BPO or ITES sector.

• Demonstrated expertise in handling HR generalist responsibilities, employee relations, and compliance.

Education:

• Bachelors degree in Human Resources, Business Administration, or a related field.

• Masters degree in HR or an MBA is preferred.

Skills:

• Strong knowledge of HR policies, practices, and legal regulations.

• Proficiency in MS Office and HR software.

• Excellent communication, interpersonal, and negotiation skills.

• Ability to handle sensitive issues with confidentiality and professionalism.

• Strong problem-solving skills and a proactive approach to HR challenges.