Manager - Customer Support

spocto - A Yubi Company

3 - 6 years

4 - 8 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

Customer satisfaction Corporate Manager Technology data privacy Assistant Manager Customer Support Customer service delivery Service quality Financial services Debt market Investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead the daily operations of the customer support team, ensuring prompt and effective resolution of customer queries.
Supervise, mentor, and train team members to maintain high service standards and continuous professional development.
Act as the escalation point for complex or unresolved customer issues, ensuring satisfactory resolutions.
Develop, implement, and refine customer support processes, policies, and best practices.
Monitor key performance indicators (KPIs) and generate regular reports to track team productivity and service quality.
Collaborate with cross-functional teams such as Sales, Marketing, and Product to align customer feedback with business improvements.
Identify areas for improvement in customer service delivery and recommend innovative solutions.
Ensure compliance with company standards and industry regulations, maintaining customer data privacy and security.
Oversee the integration and effective use of customer support tools and technologies.
Foster a positive, customer-centric culture while continuously striving to enhance overall customer satisfaction and loyalty.

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