Manager - Customer Quality

What You'll Do

Provide Quality interface and expertise between the plant and its customers to proactively identify or anticipate their needs and expectations and ensure they are understood and satisfied. This includes the complaint management system and the corrective / preventive action process related to customer issues with feedback to the division This position's primary function is of execution in nature. Lead the continuous improvement activities in targeted areas of the organization in support of Total Quality Leadership and the Eaton Business

• Develop and implement a Customer Quality Organization structure capable of supporting the strategic initiatives of the organization and lead the efforts to integrate Customer Quality needs into the development of short- and long-range strategic business plans for the operation.
• Responsible for Coordination of Customer Audits / Visits, on time closure of Customer Audit Observations and review with the team
• Submission of PPAP to Customer and all the documentation required in relation to the Customer PPAP. On Time closure of issues arising of Customer PPAP
• This position also manages Customer Quality Scorecard and responsible for Measurement, Monitoring,
• Review and Improvement in Customer Quality Performance on ZMPD, Customer PPM, Customer PPAP's, Warranty, Failure Analysis of Products / complaints on Products coming to plant for ZMPD and Warranty
• Study, investigate and recommend new or leading-edge technologies, methods, tools and procedures on the fields of Customer Quality and continuous improvement to proactively address changes in the business environment.
• Execute the initiatives of the organization in the development, implementation and improvement of the appropriate Quality Management Systems throughout the operation, with all the documentation required. This includes providing advanced quality planning support in the development and launch of new products, processes and services.
• Certified Six Sigma Greenbelt will have added advantage

Qualifications

• Total 5-8 years of experience in Gear/Transmissions Manufacturing Industry Preferably in customer quality
• Bachelor's degree in mechanical engineering, technical or other related discipline or equivalent

Skills

• Very strong in analysis tools. Knowledge of automotive transmission function & trouble shooting is necessary.
• Problem solving thru FTA, 8-D using Fishbone and Why-Why analysis, knowledge of Six Sigma preferred.
• Quality Management System standards (i.e. IATF16949)
• Core Tools (APQP, PPAP,SPC,MSA,FMEA
• Understanding of manufacturing technologies and processes
• Ability to coordinate and support cross-functional process improvement teams.
• Proven experience as customer quality leader or similar role
• Excellent communication and interpersonal skills
• Must be a team player and work well with internal and external customers.