Management Representative (MR)

1. ISO Certification Compliance

     Maintain zero major non-conformities during audits.

2. Audit Performance

     Timely completion of internal and external audits with 100% closure of NCs.

3. Management Reviews

     Conduct regular meetings and achieve agreed action plans.

4. Client Satisfaction on Quality

    – Zero client complaints related to quality system issues.

5. Continuous Improvement Initiatives

    – Implement at least 3 major improvements annually.

   Role & responsibilities

Quality Management System (QMS) Oversight

• Develop, implement, and maintain the organizations

  QMS

   in compliance with ISO 9001 and other relevant standards.
• Ensure documentation of

  Quality Manual, Procedures, Work Instructions

  , and

  Records

  .
• Monitor the effectiveness of QMS and drive

  continual improvement initiatives

  .

2. Audits & Compliance

• Plan and conduct

  internal audits

   and coordinate

  external audits

   with certifying bodies.
• Ensure timely closure of

  audit non-conformities

   and implement corrective and preventive actions.
• Maintain up-to-date

  certifications

   and compliance records.

3. Management Review & Reporting

• Organize and conduct

  Management Review Meetings

   at defined intervals.
• Prepare

  Quality performance reports

   and present findings to top management.
• Track

  quality objectives

   and key performance indicators (KPIs).

4. Client & Regulatory Interface

• Act as

  primary contact for clients

   on quality-related matters.
• Ensure compliance with

  client quality requirements

   and regulatory obligations.
• Handle

  customer complaints

  , analyze root causes, and ensure corrective actions.

5. Risk Management & Continuous Improvement

• Identify

  risks and opportunities

   related to QMS and develop mitigation plans.
• Promote a culture of

  quality awareness and continuous improvement

   across the organization.
• Initiate

  training programs

   for employees on quality systems and standards.

6. Document & Data Control

• Maintain control over

  quality documents and records

   as per the document control procedure.
• Ensure latest revisions are available and obsolete documents are removed from circulation.

7. HSE and Integrated Management System (if applicable)

• Support integration of

  Quality, Health, Safety, and Environment (HSE)

   systems where applicable.
• Ensure compliance with

  ISO 14001

   and

  ISO 45001

   if part of the integrated management system.

• Quality/Management Representative role

  .

• Certifications:

• ISO 9001:2015 Lead Auditor Certification (mandatory)
• Knowledge of ISO 14001 & ISO 45001 (preferred)