7 Lucid Chart Jobs

Our global Instructor-Led Training & Certification organization is currently undergoing a transformative journey aimed at reimagining the way we serve our customers in an Easy, Expert, and Efficient manner. This transformation encompasses changes in people, processes, and technology, with our Experience Design team playing a pivotal role in driving this shift. As the Instructor-Led Training Experience Manager, you will be tasked with designing comprehensive Instructor Programs and enhancing the customer experiences of Instructor-led training. Collaborating closely with key stakeholders across the business, you will spearhead continuous improvement initiatives. Utilizing Experience Design methodologies, this role will involve working collaboratively within Salesforce to identify needs, align stakeholders, secure leadership approvals, and craft enhanced, seamless experiences for both customers and internal Support delivery teams. The goal of these new and improved experiences will be to increase automation, streamline operations, and enhance overall efficiency within our system(s) of engagement. The ideal candidate for this role will possess a background in driving transformative change through the adoption of new technology, processes, and operating models. They should have a proven track record of defining and implementing cross-functional, organization-wide strategic programs. The successful candidate will be deeply committed to fostering innovation and driving change, displaying a high sense of urgency, excellent communication skills, and a history of effective collaboration with diverse cross-functional teams dedicated to meeting customer needs. Primary Responsibilities: - Applying Experience Design methodologies to identify and develop transformational experiences that drive outcomes, improve efficiencies, accelerate Time to Resolution, enhance customer satisfaction, and foster innovation within our Customer Success Experience business. - Utilizing Project Management experience to collect and drive requirements through interviews, workshops, surveys, and other business analysis techniques, translating them into aspirational experiences. - Presenting findings, recommendations, and aspirational experiences to business stakeholders for alignment. - Driving rapid experimentation and hypothesis testing with a customer-centric focus. - Facilitating negotiations, presenting options, and resolving conflicting requirements to design solutions that meet overarching business needs. - Effectively identifying, framing, and communicating problems to ensure mutual understanding and collaborative problem-solving. - Building trust and nurturing relationships with stakeholders and business partners across the organization. - Creating and presenting a long-term vision with a supporting strategy to achieve it. - Translating aspirational experiences into technical requirements. - Designing and communicating customer and user journeys effectively. - Collaborating with business analyst functions to support experience delivery. - Participating as a tester in User Acceptance Testing (UAT) activities to ensure the desired experience is delivered. - Aligning experiences with organizational priorities to drive innovation and accelerate alignment. - Utilizing Google Slides for executive storytelling and design applications such as Google Slides, Figma, Lucid Chart, and Miro. - Embodied the values of Trust, Customer Success, Innovation, and Equality. Preferred Qualifications: - Experience in building alignment with key executives, leaders, stakeholders, and business partners across complex organizations. - Strong executive presence and the ability to deliver compelling perspectives supported by data. - Demonstrated ability to motivate, influence, and gain commitment at all organizational levels. - Strategic thinker with a clear vision for driving world-class change management. - Expertise in technology transformation and automation. - Experience in Enterprise SaaS / Cloud companies preferred. - Process improvement experience by applying Lean/Six-Sigma methodologies. - LEAN certification and/or Lean Six Sigma Black Belt a plus.,

Required Skills & Qualifications : - 5+ years of experience as a Business Analyst, with a focus on data governance, master data management (MDM) such as Talend, Informatica, Reltio etc. - Proven track record of working on auto/manufacturing industry projects, ideally with exposure to systems like 3DS, Team Centre, SAP S/4HANA, MDG, or Blue Yonder. Technical Knowledge : - Strong understanding of MDM concepts, data flows, and governance frameworks. - Familiarity with auto-specific data domains (e.g. , ECCMA/E-Class Schema). - Experience with process modelling tools (e.g. , Visio, Lucid chart, or BPMN) and documentation standards. Soft Skills : - Exceptional communication and facilitation skills, with the ability to engage diverse stakeholders and drive consensus in workshops. - Methodical and structured approach to problem-solving and project delivery. - Ability to summarize complex information into clear, concise recommendations. - Education: Bachelor's degree in business, Information Systems, or a related field (or equivalent experience). - Certifications: Relevant certifications (e.g. , CBAP, PMP, or MDM-specific credentials) are a plus but not required.

Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM), having begun with a dream to revolutionize diabetes management and improve health outcomes. With a mission to empower individuals to take control of their health, Dexcom is dedicated to providing personalized, actionable insights to address significant health challenges. The company is continuously evolving and expanding its vision beyond diabetes to develop solutions for various health conditions, striving to enhance human health globally. As part of the Research and Development Cybersecurity team at Dexcom, you will play a crucial role in designing and implementing new applications and features for the company's medical device platforms. Your responsibilities will include creating, updating, and managing technical documentation related to security and privacy requirements for internal and external development teams, auditors, regulatory bodies, and customers. Collaborating with Cyber architects, product owners, and cross-functional teams, you will develop technical data-flow diagrams and provide system architecture overviews to stakeholders. To excel in this role, you should have proficiency in tools such as MS Word, Excel, and Lucid Chart, along with strong project management skills and the ability to work independently. Your proactive nature, research skills, and attention to detail will be essential in understanding program complexity, identifying risks, and meeting deadlines. Additionally, your collaboration with subject matter experts and familiarity with SDLC model, threat modeling, and risk assessments will contribute to the success of the projects. Working at Dexcom, you will have the opportunity to be part of a dynamic and fast-paced environment, collaborate with passionate professionals, and contribute to innovative health technologies. The company offers a comprehensive benefits program, growth opportunities, career development initiatives, and a supportive work culture committed to employees, customers, and communities. With minimal travel requirements and a bachelor's degree coupled with 5-8 years of related experience, you can embark on a rewarding career journey at Dexcom.,

At Illumina, we are dedicated to expanding access to genomic technology in order to achieve health equity for billions of individuals worldwide. Our efforts are focused on facilitating life-changing discoveries that are revolutionizing human health by enabling early disease detection, accurate diagnosis, and innovative treatment options for patients. Working at Illumina offers the opportunity to be part of a mission greater than oneself. Each individual, regardless of their role, has the potential to make a significant impact. Surrounded by exceptional colleagues, visionary leaders, and groundbreaking projects, you will have the chance to exceed your own expectations and grow beyond what you thought possible. As a ServiceNow Senior Developer/Administrator at Illumina, specializing in ITOM, ITSM, and ITAM, you will play a pivotal role in an Agile Scrum development team. Your strong analytical and problem-solving skills will be essential in supporting the organization's Configuration and Asset Management processes. Key Responsibilities: - Stay abreast of current trends and best practices by actively developing and enhancing technical knowledge in your specialized area. - Design and implement ServiceNow components like workflows, audits, business rules, and catalog items to address business requirements. - Enhance and manage the CMDB through various improvements and projects to align with business needs. - Configure Discovery schedules, probes, sensors, patterns, and identification rules to ensure accurate CI population and relationships. - Collaborate closely with Compute, Server, Cloud, and Network teams to ensure proper access, permissions, and network configurations for successful Discovery. - Troubleshoot Discovery Errors related to credentials, classifications, patterns, network access, and firewall settings. - Monitor and optimize Discovery and plugins for peak performance levels. - Conduct evaluations with Configuration and IT Services teams and liaise with vendor teams to deploy best practices and new capabilities effectively. Requirements: - Minimum 6 years of IT development experience, with at least 4 years as a ServiceNow developer specializing in ServiceNow Discovery. - Profound understanding of ServiceNow mid-server architecture and its significance in optimizing Discovery. - Thorough knowledge of IT Infrastructure encompassing Servers, Network equipment, Storage devices, PCs, etc. - Proficiency in ServiceNow scripting languages like JavaScript, Angular JS, Bootstrap, and Jelly Script. - Familiarity with Web technologies such as Web Services, XML, HTML, CSS, HTTP, etc. (Preferred). - Experience utilizing enterprise tools like Visio or Lucid Chart, Teams, Confluence, and Jira. - Exposure to ServiceNow's Common Services Data Model (CSDM) (preferred). - Previous experience in a regulated environment within a global company (preferred). - Exceptional understanding of ITIL processes or possession of ServiceNow Admin/CMDB Certifications (preferred). Education: - Bachelor of Science in Computer Science, Business, or a related field is preferred, or equivalent work experience.,

You will be working for Illumina, a leading developer, manufacturer, and marketer of life science tools and integrated systems focused on making genomics useful for all. Illumina's integrated Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, is dedicated to technology activities that will drive innovation in healthcare and medical research. If you are passionate about contributing to challenging projects that utilize cutting-edge technology to shape the future of healthcare, this is an excellent opportunity to be part of an exceptional team. As a ServiceNow QA Analyst / Engineer at Illumina, you will play a vital role in ensuring the quality and functionality of the ServiceNow platform. Working as a key member of an Agile development team, you will utilize your in-depth understanding of QA principles to design, execute, and maintain a comprehensive testing strategy. Your responsibilities will include partnering with business analysts, developers, and stakeholders to comprehend new features, functionalities, and requirements for creating thorough test plans. You will develop and document test cases, test strategies, identify areas for automation, and collaborate with stakeholders in the creation and execution of User Acceptance Test (UAT) scripts. Moreover, you will build and maintain automated test scripts using tools like the ServiceNow Automated Test Framework (ATF), analyze test results, identify defects, and coordinate with developers for prompt resolution. Staying updated on the latest ServiceNow features, particularly related to testing, will be crucial. Additionally, you will provide testing estimates and time estimates as part of Sprint Planning and create documentation for test processes and procedures. The ideal candidate should have a minimum of 1 year of experience working as a QA analyst with at least 1 year of domain experience in the ServiceNow platform. Demonstrated expertise in writing test plans, test cases, and test strategies is essential, along with experience in manual and automated testing, preferably using tools such as the ServiceNow ATF framework. You should be proficient in representing test plans and coverage using enterprise tools like Visio, Lucid Chart, Teams, Confluence, and Jira. A background in working within an Agile development environment with Product Owners and Developers is preferred, as is experience in a regulated environment within a global company. Working knowledge of ITIL processes or certification is also advantageous. For this role, a Bachelor of Science in Computer Science, Business, or a related field with 1-2 years of relevant experience is preferred. You will apply your core knowledge and understanding to provide creative and effective solutions, adapt to varying circumstances, and enhance internal and external relationships while working independently on assignments of diverse scope. If you are a motivated and team-oriented individual with a passion for ensuring quality in software products and contributing to the advancement of healthcare through technology, we encourage you to apply for this exciting opportunity at Illumina.,

Roles and Responsibilities of a Business Analyst: Analyze, model the to-be system, identify improvements to solve a problem or bring in efficiency for business Describe the functional & non-functional requirements Detail out the business requirements to technology solutions & help the development teams realize the solution Prepare test cases, test data and document the scenarios to evaluate the solution Follow the communication plan to keep key stakeholders informed. Work with the business & project managers on the change management plan; prepare user manuals and instructions to take users along. Requirements Expected competencies from Business Analyst: 8+ years of industry experience with at least 5 years in business analysis Experience working in Retail, Customer Payments or Finance domain Working with Global customer and user base in a collaborative work environment Able to work independently, taking appropriate decisions and pro actively anticipating challenges/ risks and take action Demonstrate ability to provide innovative and best fit solution adhering to the timeline Proficiency working in ALM tools like JIRA, Confluence, Visio, Lucid Chart or similar tools to maximize productivity and outcome Open to learn and adapt, embrace change as the only constant You are social and you build professional relationships with people of all levels and departments in the organization You think analytically and have an eye for detail. Customer-oriented approach You are assertive and can challenge others. You must be fluent in English both in verbal & written communication Nice to have competencies : Experience working with APIs and defining signatures Propose logical data model for a system Experience to work in onsite-offshore delivery approach for large and complex IT projects Working with European clients will be of added advantage Proficiency in requirements elicitation practices including interviews, questionnaires, brainstorming, user stories, role-playing and prototyping In collaboration with business teams, business architects and developers, you guide the discussions to define the IT solutions and processes You analyze and describe the functional behavior of systems and their interactions in UML or other standard modeling techniques like Use case modelling or story boarding

Position Description: The purpose of this role is to serve as a trusted partner with Business Unit Medical Affairs and Internal Global Medical Affairs Organization (GMAO) teams to lead creation of high-quality data reporting and visualization support that can drive better customer experience and business impact. This role will champion our self-service reporting strategy and would play a key role in helping us automate and create scalable frameworks for our reporting and analytics. We are looking for a hands-on person who can help expand our analytics & reporting capabilities and drive business-critical initiatives. Key Objectives/Deliverables: Know Lilly TA business and our internal business partners. Build and exhibit deep expertise on available data sets and supports data enabled decision making by developing data lakes, insights, reporting & visualization Execute and monitor operations tasks to ensure timely availability of data in a reporting / dashboard structure to the business. Perform thorough data validations to ensure data quality Respond to queries from internal stakeholders Consistently meet operations SLAs Perform incident resolution and root cause analysis to support data and reporting operations Consistent delivery of high quality, timely and insightful reports to enable stakeholders and senior leadership to take key decisions Develop and publish regularly, different execution dashboard as per the business roadmap & requirements Descriptive analytics and visualization to provide data-based insights on planning, execution and outcomes Demonstrate deep understanding of information and material flows, processes, procedures, systems, and methods Demonstrate understanding of internal business partnersu2019 people, processes, and technology Partner and collaborate with other site-level teams to identify synergies and implementation of best practices Technical Skills Expertise in writing and debugging efficient SQL queries. Strong experience in data visualization tools - Power BI or Tableau (Power BI preferred) u2013 Should be able to independently design and develop dashboards as per business requirement. Advanced MS-office skills (MS-Excel and MS-PowerPoint) Coding: SQL mandatory and one of R, Python would be good to have Analytical Skills Experience in business analytics Data cleaning and preparation skill (database querying, descriptive statistics) Problem solving skills and lateral thinking ability and an eye for detail Educational Requirements: Bacheloru2019s or Masteru2019s degree in sciences or quantitative discipline i.e. Finance, Econometrics, Statistics, Engineering or Computer Sciences Additional Preferences: At least 7-9 years of evolving experience in data management, pharma market intelligence, performance reporting/visualization and/or descriptive analytics for leadership, with demonstrated results in understanding, structuring, and making sense of unfamiliar and messy datasets Experience with project management software (e.g., Wrike, JIRA, Adobe Workfront) and proficiency in a variety of PC applications and multifunctional diagramming tools including Microsoft Project, Visio, Lucid Chart etc. Strong work ethic and personal motivation Interpersonal and communication skills with ability to work across time zones. Strong stakeholder management skills Ability to operate effectively in an international matrix environment. Strong team player who is dynamic and result oriented Proven planning and organizational skills Proven ability to manage multiple projects at a time with flexibility to adjust quickly and effectively to frequent change and altered priorities Product Launch experience Demonstrated enthusiasm and the ability to work under pressure to meet deadlines Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form () for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lillyu00A0does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly