Logistics Truck Dispatcher & Customer Service Representative

Email your resume at : [email protected]

We are a well established container drayage trucking company operating in Canada. We handle ocean/intermodal containers. We deal with full container loads that are imported/exported. This is a fast paced business. We work based on the terminals’ schedules (CN/CP rail); they determine how fast/slow containers come in on rail. Position This job role is to manage Drivers/Customers throughout the work day. Working in teams, dispatchers are tasked with giving each available driver their next respective dispatch, based logistically on where they are and where the next most strategic pickup is. This includes, but is not limited to: Answering/Managing emails and phone calls Making sure all applicable info is attached to driver and work order (chassis number, container number etc.) Working in tandem with the other team members Notifying respective customer(s) if their container will be late to their respective client (proactive customer service) Booking/Modifying Reservations with CN’s system when necessary Submitting rail billing to Steamship Lines for Export Containers and Damaged Containers Managing Chassis Equipment Inventory Communicating to mechanics, management and Safety department applicable info when required. Communication is very key to the success of our operations and the dispatcher Understanding the different “free time periods” each Steamship Line provides. Based on this info, doing your absolute best to return all empty containers to the proper empty depot within the “free time period”. Other Important Notes: Must be able to work well under pressure Must be organized Dispatch as a team, answers on average 50 emails an hour Work 5 to 6 days a week Job Types: Full-time, Permanent.

Email your resume at : [email protected]

Job Type: Full-time

Pay: From ₹35,000.00 per month

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Mohali, Sahibzada Ajit Singh Nagar - 140301, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Required)

Work Location: In person

Expected Start Date: 15/07/2025