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5.0 - 10.0 years

7 - 12 Lacs

Chennai

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MaintWiz is calling Mechanical Engineers who have worked in Core Industries and wanting Career Shift to IT industry. We are looking for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management. Key client-facing role with ownership of deliverables and KPIs Fully manage product implementations and customer onboarding Conduct regular product and project implementation reviews with customer team Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality Training of new and existing customer user groups Maintain customer new request pipeline and provide ETA for delivery Managing metrics on Project Delivery, Client Adoption & Engagement Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements Mining the account for more opportunities other plants & business units, new functionalities and new technology applications Billing and Collection follow up Develop user manuals for product functionality Provide pre-sales support for new prospect demos Proficiency in English, Hindi and one Regional Language Required Mechanical / Electrical Engineering Degree required from premier institutes (Mandatory). MBA degree is an advantage 4--5 years of experience in Plant Maintenance, Asset Management, O&M, TPM, Lean Principles, Reliability, Condition Monitoring. Prior experience in plant level ERP / CMMS / TPM roll out will be advantageous.

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2.0 - 7.0 years

4 - 9 Lacs

Hyderabad

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About the Role: Grade Level (for internal use): 07 The Team: Translations department is part of the Financial Data Intelligence domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions as well as Corporate, Technology, Legal and News groups within the company. The Impact: As a translator/linguist, you are responsible for producing quality translation in the target language. You will also be responsible for relevant and market specific research; data collection and analysis of the financial industry and other-related activities in the covered region through key processes established. Additionally, you will also maintain the most up-to-date market knowledge document through collaboration with relevant stakeholders and participate in projects to ensure the data integrity. This is reflected directly on the product that our clients use and support the companys strategy in making S&P products available in target regions and industries. What is in it for you: Have the opportunity to be a part of a large and growing Translations operation with over 300 employees across over 5 operating sites, that uses state-of-the-art translation processes and tools to deliver on the needs of internal customers not just within the division but the entire company. Be widely exposed to multiple data collection processes with a dependency on translation services within S&P Global. Be able to work with diverse and multicultural teams working out of Ahmedabad, Hyderabad, Manila, Penang, and Buenos Aires offices to achieve a common set of goals; andHave insight into our clients and/or C-level executives at companies whose data we cover, collect and present. Responsibilities: Convert (translate/localize) high-level documents in the source language to the target language (Portuguese to English and vice-versa) by relaying the style and tone of the original language. Collect relevant financial information through primary research and secondary research. Ensure that queries from both internal and external clients are addressed accurately, comprehensively, and timely. Provide quality assurance of translated and localized materials. Create and maintain language glossaries, dictionaries, and translation memories utilized for translation, and draft language-specific style guides based on project requirements. Deliver on predefined individual and team targets including delivering outcomes with quality and excellence. Stay abreast of updated translation and research guidelines and policies. Daily reporting of work performed during the day in the reporting tools, including fixing of errors as per quality feedback within specified time and report back after completion. Participate in developing and executing projects as assigned from time to time as per company requirements. This encompasses expanding the market information and additional data coverage. Participate in testing new tools and application that would enhance individual and team productivity and efficiency. Ideate and execute Process Improvement and Automation projects. Escalate concerns on time and with correct line of communication and appropriate response to mails from co-workers & management team. Collaborate with other data sets and stakeholders in support of the teams expansion and transformation goals. What We are Looking For: Basic Qualifications: Proficiency or native competency in specified language (Portuguese) and English. Other languages are a plus. At least 2 years of relevant experience as translator Excellent verbal and written communication skills in English and specified language (Portuguese and familiarity with Portuguese financial markets). Knowledge of Accounting and Financial subject matter, concepts, and terms. Preferred knowledge of financial statements (IS, BS, CF etc.), Key Ratios and other market-related data. Should have good analytical skills to conduct thorough objective research, and with good attention to detail. Well-versed with information research on the internet and desktop applications such as Microsoft Office 365 (MS Word, Excel, Teams, Outlook). Ability to interact with various levels and deal with issues in a mature and professional manner (excellent interpersonal skills to facilitate effective communication across teams) Must have the ability to work in a team as well as independently. Strong time management skills must be able to prioritize, multi-task, and deliver regarding work deadlines, service level agreements, and targets set. Must have an inquisitive and investigative nature, and be proactive, highly motivated and have a positive attitude. Must be comfortable with learning modern technologies, processes, and tools.Preferred Qualifications Language proficiency certification is desirable. Proven experience of active participation on translation and localization projects particularly related to financial industry/markets. Experience with Lean principles, automation, and machine translation. Knowledge in SQL, Python and VBA Macro is a plus.

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5 - 10 years

7 - 12 Lacs

Hyderabad, Gurugram

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About the Role: Grade Level (for internal use): 08 The Role: Translator /Data Analyst ( Korean ) The Team: Translations department is part of the Financial Data Intelligence domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions as well as Corporate, Technology, Legal and News groups within the company. The Impact: As a translator/linguist, you are responsible for producing quality translation in the target language. You will also be responsible for relevant and market specific research; data collection and analysis of the financial industry and other-related activities in the covered region through key processes established . Additionally, you will also maintain the most up-to-date market knowledge document through collaboration with relevant stakeholders and participate in projects to ensure the data integrity. This is reflected directly on the product that our clients use and support the companys strategy in making S&P products available in target regions and industries. Responsibilities: Convert (translate/localize) high-level documents in the source language to the target language (Korean to English and vice-versa) by relaying the style and tone of the original language. Collect relevant financial information through primary research and secondary research. Ensure that queries from both internal and external clients are addressed accurately, comprehensively, and timely. Provide quality assurance of translated and localized materials. Create and maintain language glossaries, dictionaries, and translation memories utilized for translation, and draft language-specific style guides based on project requirements. Deliver on predefined individual and team targets including delivering outcomes with quality and excellence. Stay abreast of updated translation and research guidelines and policies. Daily reporting of work performed during the day in the reporting tools; including fixing of errors as per quality feedback within specified time and report back after completion. Participate in developing and executing projects as assigned from time to time as per company requirements.This encompasses expanding the market information and additional data coverage.? Participate in testing new tools and application that would enhance individual and team productivity and efficiency. Ideate and execute Process Improvement and Automation projects. and Escalate concerns on time and with correct line of communication and appropriate response to mails from co-workers & management team. Collaborate with other data sets and stakeholders in support of the teams expansion and transformation goals. ? What Were Looking For: Basic Qualifications: Proficiency or native competency in specified language (Korean) and English. Other languages are a plus. Excellent verbal and written communication skills in English and specified language (Korean and familiarity with Korean financial markets). Knowledge of Accounting and Financial subject matter, concepts, and terms. Preferred knowledge of financial statements (IS, BS, CF etc.), Key Ratios and other market-related data. Should have good analytical skills to conduct thorough objective research, and with good attention to detail. Well-versed with information research on the internet and desktop applications such as Microsoft Office 365 (MS Word, Excel, Teams, Outlook). Ability to interact with different levels and deal with issues in a mature and professional manner (excellent interpersonal skills to facilitate effective communication across teams) Must have the ability to work in a team as well as independently. Strong time management skills must be able to prioritize, multi-task, and deliver regarding work deadlines, service level agreements, and targets set. Must have an inquisitive and investigative nature, and be proactive, highly motivated and have a positive attitude. Must be comfortable with learning new technologies, processes, and tools. Preferred Qualifications Language proficiency certification is desirable. Proven experience of active participation on translation and localization projects particularly related to financial industry/markets. Experience with Lean principles, automation, and machine translation. Knowledge in SQL, Python and VBA Macro is a plus.

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3 - 4 years

5 - 6 Lacs

Bengaluru

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Job Description: The Business Analyst will play a pivotal role in ensuring and enhancing the quality of reviews, processes, and workflows. This position demands a highly analytical, detail-oriented individual with a robust understanding of quality assurance methodologies, and knowledge of Six Sigma Lean principles. The Business Analyst will be responsible for meticulous review of quality samples, precise identification and categorization of errors, rigorous root cause analysis, effective support for Service Level Objective (SLO) remediation, proactive participation in training initiatives, and insightful tracking of performance trends. This role necessitates close collaboration with cross-functional teams, including Training Support (TS) and vendor teams. The SQA Analyst must guarantee exceptional accuracy, efficiency, and strict adherence to established policies and procedures. Key Responsibilities: Quality Reviews: Conduct thorough reviews of quality samples to ensure compliance with standards and policies. Maintain accuracy on par with Full-Time Employees (FTEs). Focus on specific workflows for deep understanding and quality assurance. Error Categorization Actionable: Review and verify error categorization for non-people errors, adding detailed insights as needed. Lead triaging sessions using the Root Cause Corrective Action (RCCA) framework to drive Action Items (AIs) from Root Cause Analyses (RCAs). Root Cause Analysis (RCA): Apply the 5 Whys framework and other Six Sigma tools to conduct accurate RCAs. Demonstrate ownership of subjective RCA insights. Collaborate with vendors and TS teams to triage and close AIs effectively. SLO Remediation: Operationalize practice modules and track training completion across vendors. Conduct production audits (reviews, agent shadows) for critical workflows to identify improvement areas. Training Support: Coordinate with the TS team to launch bi-weekly policy updates. Collate policy questions and ensure comprehensive policy bulletins in collaboration with TS. Trends Reporting: Track agent reports and lead triaging with TS. Demonstrate ownership of trend insights, ensuring rapid response to issues. Process Improvement: Provide tooling, process, and policy feedback based on agent/vendor staff interviews. Suggest Lean-driven improvements to workflows to enhance efficiency and quality. Six Sigma Lean Application: Apply Six Sigma methodologies (DMAIC) and Lean principles (e.g., waste reduction, Kaizen) to process analysis and improvement initiatives. Communication Collaboration: Communicate effectively with all management levels. Collaborate with cross-functional stakeholders to achieve quality objectives. Qualifications: Graduation. Experience: B3 6+ years and for B2 3-4 years of overall professional experience. 2-3 years managing QA data with tools (Pareto charts, variation analysis). Proven experience in designing, analyzing, and performing root cause analysis. Experience/Knowledge with Six Sigma and Lean methodologies. Experience working with cross-functional stakeholders and partners. Exposure/Knowledge to project and program management. Technical Skills: Knowledge in Microsoft Excel. Required for B3 - For B2 knowledge - Strong data presentation and insights report writing skills. Analytical Skills: Strong analytical and problem-solving abilities. Knowledge of the 5 Whys framework and other Six Sigma tools. Ability to identify trends and patterns in data. Six Sigma Lean Skills: Knowledge of Six Sigma methodologies (DMAIC). Understanding of Lean principles (waste reduction, Kaizen). Soft Skills: Consistently high accuracy and proficiency with policies. Excellent communication and interpersonal skills. Ability to influence and communicate cross-functionally. Ability to operate with high energy and flexibility. High level of ownership and dedication. Education: Graduate degree required. Key Attributes for Shortlisting: Accuracy Attention to Detail: Strong track record of high accuracy. Analytical Prowess: Ability to analyze data, identify trends, and conduct thorough root cause analysis. Technical Proficiency: Expertise in data analysis tools and techniques. Six Sigma Lean Knowledge: Understanding and application of Six Sigma and Lean principles. Communication Skills: Excellent verbal and written communication. Problem-Solving Skills: Ability to identify issues, propose solutions, and drive improvements. Collaboration: Experience with cross-functional teams and external vendors. Proactive Approach: Proactive in identifying areas for improvement. Job Description Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter . Job Description: The Business Analyst will play a pivotal role in ensuring and enhancing the quality of reviews, processes, and workflows. This position demands a highly analytical, detail-oriented individual with a robust understanding of quality assurance methodologies, and knowledge of Six Sigma Lean principles. The Business Analyst will be responsible for meticulous review of quality samples, precise identification and categorization of errors, rigorous root cause analysis, effective support for Service Level Objective (SLO) remediation, proactive participation in training initiatives, and insightful tracking of performance trends. This role necessitates close collaboration with cross-functional teams, including Training Support (TS) and vendor teams. The SQA Analyst must guarantee exceptional accuracy, efficiency, and strict adherence to established policies and procedures. Key Responsibilities: Quality Reviews: Conduct thorough reviews of quality samples to ensure compliance with standards and policies. Maintain accuracy on par with Full-Time Employees (FTEs). Focus on specific workflows for deep understanding and quality assurance. Error Categorization Actionable: Review and verify error categorization for non-people errors, adding detailed insights as needed. Lead triaging sessions using the Root Cause Corrective Action (RCCA) framework to drive Action Items (AIs) from Root Cause Analyses (RCAs). Root Cause Analysis (RCA): Apply the 5 Whys framework and other Six Sigma tools to conduct accurate RCAs. Demonstrate ownership of subjective RCA insights. Collaborate with vendors and TS teams to triage and close AIs effectively. SLO Remediation: Operationalize practice modules and track training completion across vendors. Conduct production audits (reviews, agent shadows) for critical workflows to identify improvement areas. Training Support: Coordinate with the TS team to launch bi-weekly policy updates. Collate policy questions and ensure comprehensive policy bulletins in collaboration with TS. Trends Reporting: Track agent reports and lead triaging with TS. Demonstrate ownership of trend insights, ensuring rapid response to issues. Process Improvement: Provide tooling, process, and policy feedback based on agent/vendor staff interviews. Suggest Lean-driven improvements to workflows to enhance efficiency and quality. Six Sigma Lean Application: Apply Six Sigma methodologies (DMAIC) and Lean principles (e.g., waste reduction, Kaizen) to process analysis and improvement initiatives. Communication Collaboration: Communicate effectively with all management levels. Collaborate with cross-functional stakeholders to achieve quality objectives. Qualifications: Graduation. Experience: B3 6+ years and for B2 3-4 years of overall professional experience. 2-3 years managing QA data with tools (Pareto charts, variation analysis). Proven experience in designing, analyzing, and performing root cause analysis. Experience/Knowledge with Six Sigma and Lean methodologies. Experience working with cross-functional stakeholders and partners. Exposure/Knowledge to project and program management. Technical Skills: Knowledge in Microsoft Excel. Required for B3 - For B2 knowledge - Strong data presentation and insights report writing skills. Analytical Skills: Strong analytical and problem-solving abilities. Knowledge of the 5 Whys framework and other Six Sigma tools. Ability to identify trends and patterns in data. Six Sigma Lean Skills: Knowledge of Six Sigma methodologies (DMAIC). Understanding of Lean principles (waste reduction, Kaizen). Soft Skills: Consistently high accuracy and proficiency with policies. Excellent communication and interpersonal skills. Ability to influence and communicate cross-functionally. Ability to operate with high energy and flexibility. High level of ownership and dedication. Education: Graduate degree required. Key Attributes for Shortlisting: Accuracy Attention to Detail: St

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