Lead Software Engineer - Site Reliability

Freshservice SRE team includes expert Software and System engineers who are custodians of Availability, Scalability and Performance of the SaaS products. We build tools and frameworks to monitor, load test and sometimes build full platform features that other products use. We undertake architecture reviews and help the individual product teams to identify performance bottlenecks. We tend to look at the application from a system perspective bottom up rather than top-down. Our engineers have the freedom to pick the challenges that they work on and own the task to completion.

Roles and Responsibilities:

Strong software development skills in any one of the technologies (Python, Ruby, Java etc.,)

Flag down potential performance issues at the development stage

Provide technical assistance and ensure performance SLA are met

Ability to derive and define NFR goals (SLIs, SLOs) and requirements

Experience in APM/tracing tools and work collaboratively with development teams to enable quicker resolution of performance issues.

Ability to deep-dive and find root cause for performance and scalability issues in production/non-prod environments

Undertake system level debugging in Linux independently

Mentor the juniors on performance engineering areas and debugging

Collaborate and work closely with the product engineering team to share knowledge, tools, and best practices on performance engineering and scalability areas

Knowledge on internal technologies such as load balancers, firewalls and database servers

Broad technical and working knowledge on Kubernetes, docker, Windows, Linux,

Prometheus, Grafana. Expert knowledge on telemetry configuration and alerting

Bring in automation practice wherever applicable

Experience building and scaling large-scale performance services

Ensuring availability, scalability and resilience of our SaaS platform and services
Qualifications

7-10 years of experience in design, development and architecture

Experience with open-source load testing tools such as Apache JMeter, httperf etc and APM, infrastructure monitoring tools like SumoLogic, NewRelic