Lead Infrastructure Operations & Services

Team Overview:

• This position will be part of the Group Platform Service and Engineering - Toolchain SRE team.
• Fits within the existing Engineering and Site Reliability Engineers team.
• Team comprises Software Engineers Developers, Site Reliability Engineers, and a thin layer of Operations, forming a true DevOps team.
• The Operations team member will work with peers in India and other global regions to maintain high service availability across applications and DevOps tools.

Key Responsibilities of the Associate Role:

• Work on Incident Management and Problem tickets and help close the incidents within SLA.
• Enhance and automate operations and support tasks using programming languages such as Java/Python, JavaScript, and others.
• Possess good knowledge of DevOps.
• Have scripting experience in Shell Scripting (Linux) or Python 3.8.
• Collaborate with cross-functional teams to ensure JIRAs and incidents are resolved effectively and meet quality standards.
• Document SOPs and maintenance processes to facilitate knowledge transfer and maintenance.
• Provide support and work in shifts: early India/Japan (6:30 AM to 3:30 PM IST), UK (1:00 PM to 10:00 PM IST), on a rotation basis, including weekend on-call support when required.
• Troubleshoot issues that arise with Toolchain or Unity Core Services platform and resolve them promptly.
• Possess strong communication skills and work collaboratively with others.

Skills and Qualifications:

• A bachelor's degree in computer science, information systems, or a related field, or equivalent work experience.
• 7+ years of experience working as DevOps or in Operations Support.
• Good work experience in Unix/Linux shell scripting.
• Good experience in JIRA, Confluence tools, and familiarity with CI/CD tools like Jenkins, GitLab, and infrastructure as code (IaC) tools like Ansible or Terraform.
• Must be familiar with and have worked with YAML, JSON, XML markup languages.
• Exposure to agile development practices.
• Enthusiasm and ability to learn and apply support technologies in the DevOps space.
• Strong analytical problem-solving skills.
• Strong communication skills for cross-team collaboration.
• Ability to influence business and IT stakeholders for continuous improvement.
• Strong communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical audiences and development stakeholders.

Good To Have Skills:

• Experience working in the Banking and Financial IT domain.
• Python programming knowledge and skills.
• Experience with OpenTelemetry and monitoring tools like Prometheus, Grafana.
• Experience supporting applications for public/private/hybrid clouds.
• Knowledge/experience of any of the following technologies:
• AWS Cloud
• Kubernetes