Lead Engineer, Support

Job Description

Dear Candidate, Pennant Technologies Pvt Ltd is hiring!! Job Title: :Lead Engineer, Support Work location: :Vizag Work mode: :Work from office Experience: :8 to 13 years Industry type: :Product based Fintech company Domain: :BFSI Lending Domain Key Skills: 7+ years of experience in a software support environment supporting complex, multi-tiered enterprise software applications. Hands on experience in supporting JAVA/J2EE Applications. • Experience on IDE (Eclipse) for debugging. Performance improvements / optimization / shell scripts / memory management / automation activities Strong knowledge in DB Skills (Post Gres/Oracle / SQL Server). Solid experience in Technical Troubleshooting skills. Strong hands-on experience in Lending domain (LMS, LOS, Collections etc.) Prior experience in client interaction. Ability to be available for 24*7 on call if required, and to work in flexible hours. Ability to multi-task and work through problems independently. Open to travel. Role Outcomes: Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution. Software troubleshooting using Java technologies and relational databases. Work closely with technical teams, testing and release teams to investigate complex issues and enhance the quality of existing products and report it in the reporting system. Perform root cause analysis and update application developers in fixing the issue. Identify repeating issues and deliver long term solutions. Working with cross functional teams in client location/environment. Participate in Client calls. Generating documentation in the form of case notes. Participate in Mini Month End activity or bimonthly activity / as per client requirements. Ability to identify and prioritize open tickets. Tracking and maintaining ticket life cycle in Pennant Service desk, starting with ticket logging to ticket closure. Training/Mentoring the new joiners. Generating performance metrics for all the support activities of peers and overall project perspective on timely.