Lead BA - Channels (Contact Center Automation)

As a Business Analyst with over 8 years of experience, you will play a key role in driving Channels, Contact Center Automation, and Digital Transformation initiatives. Your responsibilities will include collaborating with stakeholders to gather requirements, create user stories, conduct workshops, and documentation. Your expertise in AI/ML-based solutions within contact center or digital channels will be highly valuable. Strong communication and interpersonal skills are essential as you will be working with global stakeholders across different geographical locations. Experience in Agile delivery environments, along with proficiency in tools like Jira and Confluence, is required. Your proven analytical and problem-solving abilities will be crucial in shaping solution designs that align with customer and operational objectives. Previous experience in large banking or financial institutions is preferred. This role offers the opportunity to make a significant impact by driving innovative thinking, delivery excellence, and thought leadership to help transform businesses in the energy and financial services sector. Join us at Capco, where diversity, inclusivity, and creativity are valued, and where career advancement is in your hands.,