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Deutsche Telekom Digital Labs
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Lead Application Support Engineer

Lead Application Support Engineer

Deutsche Telekom Digital Labs

8 - 10 years

|

14 - 18 Lacs

Posted:6 days ago| Platform:

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Skills Required

Application support Cloud Incident management Management JIRA AWS Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

AWS knowledge is must (EC2, IAM, VPC, S3, IAM, Route53, OpenSearch, Cloud Front, CloudWatch, SNS, SQS)
Docker & Kubernetes good working knowledge is required
Incident management Tool (Pagerduty, Zenduty) knowledge is essential
Working knowledge over tracking & documentation portals (Jira, Wiki)
Serve as the first level engagement & support for incidents, escalations for Home Value Stream.
Understand the problem using alerting and monitoring dashboards. Then escalate to other teams, management, vendors, or service providers for unresolved incidents based on defined processes or instructions from the management team.
Track Alerts/Incident over Jira and Teams for end to end closure. Drive the resolution of major incidents to the quickest possible service restoration.

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Deutsche Telekom Digital Labs

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