Lead Administrator - L1

  
SAP BASIS - Good understanding of the various implementation aspects involved in SAP end to end implementation right from installation to operations Ability to independently design solutions for system operations Create solution proposals with effort estimation for a chosen project track and create a solution roadmap addressing the current and the future needs of the system landscape Good knowledge of niche SAP areas like NetWeaver Administration, Performance Tuning, APO Live Cycle management Able to lead a team and train the team and possess sufficient knowledge of SAP Administration Should be able to guide the team on complex technical issues Provide SME support to other teams on request Ability tohold discussions with customer presenting incident reports and highlighting system health status Knowledge of ASAP methodology in implementations Should haveSAP experience in basis administration with 1 end to end implementation project SAP administration certification, SAP archiving project experience would be an added advantage Designing client strategies, Homogenous and heterogeneous systemcopy, Configuring extended client transport, transport workflow Database administration using tableablespace reorganization, SAP system installation Basicperformance tuning including work process tuning, database index analysis SMICM/SICF configuration, Troubleshooting JE patch related problems, JE start/stop problem troubleshooting, JE memory management, SLD Administration including defining technical /business system, creating products/SWCV Troubleshooting SDM problems, JE administration using VA and configtool Basic understanding of XI andEP administration including applying patches, creating systems in EP system landscape, setting up single sign-on for EP, Integra  
Do

Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

Conduct technology capacity planning by reviewing the current and future requirements

Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

Strategize & implement disaster recovery plans and create and implement backup and recovery plans

Manage the day-to-day operations of the tower

Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

Develop shift roster for the team to ensure no disruption in the tower

Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

  
Team Management

Resourcing

Forecast talent requirements as per the current and future business needs

Hire adequate and right resources for the team

Train direct reportees to make right recruitment and selection decisions

Talent Management

Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness

Build an internal talent pool of HiPos and ensure their career progression within the organization

Promote diversity in leadership positions

Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

Exercise employee recognition and appreciation

  
Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherenceKnowledge managementCSAT/ Customer ExperienceIdentification of risk issues and mitigation plansKnowledge management2New projectsTimely deliveryAvoid unauthorised changesNo formal escalations  
Mandatory Skills:

SAP Basis HANA Admin.
Experience5-8 Years.