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L1 NOC Engineer Lead

L1 NOC Engineer Lead

HEX64

3 - 7 years

3 - 7 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

NOC Operations Network Monitoring Ticketing Tools Server Monitoring Monitoring Tools NOC Network Operations Ticket Management SLA Management

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

Lead and mentor a team of L1 NOC engineers, ensuring high performance and continuous development.
Monitor network performance, servers, and infrastructure tools for alerts or outages.
Respond to incidents, triage network/system alerts, and escalate issues as needed.
Coordinate with Level 2/3 teams for complex issue resolution.
Maintain documentation for network operations, troubleshooting steps, and SOPs.
Ensure shift handovers are smooth with clear communication and reporting.
Provide regular status updates to management and clients during incidents or outages.
Conduct periodic training and knowledge sharing sessions for L1 engineers.
Ensure SLAs and KPIs are consistently met.
Take ownership of incident reporting, post-mortem analysis, and follow-up actions.

Required Skills & Qualifications:

Bachelors degree in Computer Science, Information Technology, or related field.
Minimum 3 years of experience in NOC or IT Infrastructure Support.
Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing/switching).
Experience with NMS tools like SolarWinds, Nagios, Zabbix, or similar.
Familiarity with ticketing systems (ServiceNow, Jira, etc.).
Excellent verbal and written communication skills.
Proven ability to lead a team in a high-pressure environment.
Strong analytical and problem-solving abilities.
Willingness to work in shifts, including nights and weekends, as required.

Preferred:

Network certifications (CCNA, CompTIA Network+).
Experience with NOC monitoring

More Jobs at HEX64

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L1 NOC Engineer Lead