L1 L2 Support Engineer

1 - 5 years

2 - 6 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Company:

Job Overview:

L1 & L2 Network Support Engineers

Key Responsibilities:

L1 Support:

  • Monitor network links and systems to identify faults or outages.
  • Handle and resolve customer support tickets related to broadband, leased line, and ILL issues.
  • Perform basic troubleshooting for switches, routers, and connectivity issues.
  • Escalate unresolved issues to L2 engineers with complete diagnostics.
  • Maintain ticketing system logs and follow SLAs.
  • Assist customers and coordinate with internal teams to ensure timely issue resolution.

L2 Support:

  • Take ownership of escalated network issues and perform in-depth troubleshooting.
  • Configure, manage, and troubleshoot enterprise routers, switches, and firewalls.
  • Work with protocols such as BGP, OSPF, STP, and VLANs.
  • Provide RCA (Root Cause Analysis) for recurring issues and suggest long-term solutions.
  • Coordinate with field engineers, NOC, vendors, and ISPs.
  • Guide L1 engineers and help in their technical development.
  • Support network expansion, migrations, and documentation.

Required Skills & Qualifications:

Skill/RequirementL1 EngineerL2 Engineer

Experience Min 1 year in networking support

Min 3 years in advanced networking Certifications CCNA preferred CCNA mandatory, CCNP preferred Network Knowledge Basics of Switching, Routing, IP Advanced BGP, OSPF, VLANs, STP Device Knowledge Basic understanding of routers/switches Hands-on with Cisco/Juniper devices Tools Familiar with ticketing/NMS tools Expertise in monitoring & config tools Communication Good customer support skills Strong troubleshooting and RCA skills

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