Number of open positions 2 Title: Cloud Engineer or Sr. Cloud Engineer Experience: 3-5 years relevant work experience Qualification, Experience & Skills Required Good to have Professional Certification in Domain (1. Microsoft 365 Certified: Administrator Expert / Endpoint Administrator 2. Azure Administrator) Excellent oral & written communication skills Ready to work in morning & afternoon shifts along with occasional night shifts (if required). The purpose of the role is to be the main customer facing point of contact for all Microsoft Office 365 & Azure Cloud projects implementation & consulting work. Ability to work intuitively, along or as part of a team environment, Self-starter with ability to plan and execute work. Proven hands-on experience in Implementing, Configuring, Testing, Migrating & Securing Microsoft 365 & Azure Cloud Solutions. Microsoft Windows Active Directory, Azure AD Connect Azure AD Premium Features deployment mainly User & Device based Conditional Access, Multi-Factor Authentication Policies. Email & data Migrations from different source environments to Office 365 (Exchange & SharePoint Online, Microsoft Teams & One Drive for Business respectively) using Microsoft methods, tools and/or 3rd party migration solutions bit titan, SkyKick, AvePoint, Sharegate etc. Microsoft Mobile Device Management (Intune MDM & MAM) Solutions, Windows Autopilot Technologies

Job Description Level 3 Support Engineer Escalations Service Offering Number of open positions 2 Title: Level 3 Support Engineer Experience: 3-5 years relevant work experience Job Duties and Responsibilities As a Level 3 Support Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for resolving complex technical issues and optimizing IT infrastructure for maximum performance and reliability. Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Intune and other products in the Office 365 suite. Expertise across Windows Operating Systems (Server & Workstation) Active Directory, Azure Active Directory; Office 365 (Exchange Online, SharePoint Online) Expertise with various ICT Network infrastructure technologies & methodologies such as: WAN, LAN, Remote Access, Firewall, Wireless Access Points & VPN. Conduct root cause analysis and implement corrective actions to prevent recurring problems. Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base. Collaborate with Level 1 and Level 2 Managed Service Provider Support teams to escalate and resolve technical issues in a timely manner. Participate in project planning and implementation of IT infrastructure upgrades and migrations. Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction. Implement Conditional Access and MFA in the Azure tenant Familiarity with Identity & Device Management Entra ID, SSO, MFA, SSPR, Intune MDM/MAM, Autopilot, Windows Hello for Business Familiarity with Microsoft Security Products – Defender suite, Purview Requirements Bachelor’s degree in computer science, Engineering or other related field or equivalent professional technology certifications CSE) Strong hands on experience with the technologies referenced in the above sections. Excellent verbal and written communication skills with the ability to interact with internal and external customers. Strong analytical skills and attention to detail. Must be a self-starter with excellent time management skills Prior experience in a technical role in Managed Services environment is an added advantage.

A Talent Acquisition Specialist plays a crucial role in an organization's growth by identifying, attracting, and hiring top talent. Unlike a general recruiter who might focus on filling immediate vacancies, a Talent Acquisition Specialist often takes a more strategic, long-term approach, considering future hiring needs, employer branding, and the overall talent pipeline. Here's a comprehensive job description for a Talent Acquisition Specialist: Job Title: Talent Acquisition Specialist Department: Human Resources Reports To: HR Manager Job Summary: The Talent Acquisition Specialist is responsible for managing the full recruitment lifecycle, from initial sourcing to offer acceptance and supporting onboarding, to identify, attract, and hire top-quality candidates who align with the company's culture and long-term strategic goals. This role involves collaborating closely with hiring managers, developing effective recruitment strategies, and ensuring a positive candidate experience. Key Responsibilities: Strategic Planning & Collaboration: Partner with hiring managers and department heads to understand staffing needs, job specifications, and critical requirements for each position. Develop and implement comprehensive recruitment strategies to attract a diverse pool of top-quality candidates. Contribute to workforce planning and forecasting to anticipate future talent needs. Sourcing & Candidate Generation: Utilize various sourcing channels, including job boards, social media platforms (e.g., LinkedIn Recruiter), professional networks, employee referrals, and direct outreach, to identify and engage potential candidates. Build and maintain a robust talent pipeline for current and future hiring needs. Stay updated on industry trends and best practices in talent acquisition. Candidate Management & Assessment: Screen resumes and applications, conduct initial phone/video screenings, and conduct in-depth interviews to assess candidate qualifications, experience, skills, and cultural fit. Coordinate and schedule interviews with hiring managers and interview panels. Conduct reference checks and background screenings on selected candidates. Facilitate the candidate selection process, providing expert input to ensure the best candidate is chosen. Process Management & Administration: Manage the applicant tracking system (ATS) to maintain accurate and up-to-date recruitment data, track candidate progress, and generate reports. Prepare and extend job offers, negotiate terms and conditions of employment, and ensure a smooth offer acceptance process. Collaborate with HR and hiring managers to facilitate a positive onboarding experience for new hires. Ensure compliance with all relevant employment legislation and company policies throughout the recruitment process. Employer Branding & Candidate Experience: Contribute to employer branding initiatives to showcase the company as an employer of choice. Ensure a positive and professional candidate experience at every stage of the recruitment process. Gather and analyze feedback to continuously improve recruitment practices and candidate satisfaction. Reporting & Analytics: Track and analyze recruitment metrics (e.g., time-to-fill, cost-per-hire, source effectiveness, offer acceptance rate) to identify trends, evaluate effectiveness, and make data-driven improvements to recruitment strategies. Required Skills & Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. [X] years of proven experience in talent acquisition or a similar full-cycle recruitment role. Strong understanding of recruitment processes, best practices, and hiring laws/regulations. Proficiency in using Applicant Tracking Systems (ATS) and other HR software. Excellent communication (written and verbal), interpersonal, and negotiation skills. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Analytical and problem-solving skills, with the ability to interpret data and identify trends. Ability to build strong relationships with candidates, hiring managers, and other stakeholders. Proactive, self-motivated, and results-oriented. High level of professionalism, integrity, and discretion. Preferred Skills & Qualifications (Optional): Experience with specific ATS Familiarity with employer branding strategies and social media recruiting. Certifications in HR or Recruitment (e.g., CIPD, SHRM-CP, PHR). Experience working in a specific industry relevant to the company. This job description can be customized based on the specific needs and size of the organization. Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month Schedule: Morning shift Work Location: In person

We're looking for a highly motivated and enthusiastic Talent Acquisition Specialist with 1 to 3 years of experience to join our growing team. In this role, you'll be instrumental in identifying, attracting, and hiring top talent, playing a key part in our continued success. If you're passionate about connecting great people with great opportunities and thrive in a fast-paced environment, we encourage you to apply! Responsibilities Full-Cycle Recruitment: Manage the entire recruitment process from requisition to offer acceptance for assigned roles, ensuring a smooth and positive candidate experience. Sourcing & Screening: Proactively source and identify qualified candidates using various channels, including LinkedIn, job boards, social media, and professional networks. Conduct initial screenings to assess candidate qualifications, experience, and cultural fit. Candidate Engagement: Build and maintain strong relationships with candidates, providing timely updates and guidance throughout the recruitment process. Stakeholder Collaboration: Partner closely with hiring managers to understand their hiring needs, develop effective recruitment strategies, and provide regular updates on recruitment progress. Interview Coordination: Schedule and coordinate interviews, ensuring all parties are well-prepared and the process runs efficiently. Offer Management: Assist in the preparation and extension of job offers, ensuring accuracy and compliance. ATS Management: Maintain accurate and up-to-date candidate records in our Applicant Tracking System (ATS). Employer Branding: Contribute to initiatives that enhance our employer brand and attract a diverse pool of talent. Market Research: Stay informed about industry trends, talent market dynamics, and best practices in talent acquisition. Qualifications Education: Bachelor's degree in Human Resources, Business Administration, or a related field. Experience: 1-3 years of proven experience in a talent acquisition or recruitment role, preferably in a corporate or agency setting. Sourcing Skills: Demonstrated proficiency in using various sourcing techniques and platforms (e.g., LinkedIn Recruiter, indeed, Naukri, etc.). Communication: Excellent verbal and written communication skills with the ability to articulate clearly and concisely. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and trust with candidates and hiring managers. Organizational Skills: Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously. Technical Proficiency: Proficient in using Applicant Tracking Systems (ATS) and Microsoft Office Suite (Word, Excel, Outlook). Problem-Solving: Proactive and resourceful with strong problem-solving abilities. Team Player: Ability to work effectively both independently and as part of a collaborative team.

Experience: 1 to 4 Years Positions Open: 5 Location: Kochi, Kerala Provide expert-level technical support to resolve complex hardware, software, and network issues escalated from L1 and L2 teams. Perform in-depth troubleshooting and root cause analysis to identify the underlying causes of critical incidents. Develop and implement permanent solutions, including patches, workarounds, and configuration changes. Collaborate with development teams, vendors, and other IT departments to resolve issues and implement solutions. Manage and maintain critical IT infrastructure and applications to ensure stability and reliability. Monitor system performance, identify potential issues proactively, and implement preventative measures. Create and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting procedures, and system architecture diagrams. Provide guidance, mentorship, and training to L1 and L2 support engineers. Participate in on-call rotations to provide 24/7 support for critical incidents. Contribute to the development and improvement of support processes and procedures. Stay up-to-date with the latest technologies and industry best practices. May be involved in system design, implementation, and upgrades. Communicate effectively with customers and internal stakeholders regarding issue status and resolution. Key skills: Strong troubleshooting skills in Windows Experience with networking protocols, firewalls, VPNs, and security best practices . Hands-on experience with Active Directory, DNS, DHCP, Office 365, print server and cloud platforms (Azure) . Hands-on Experience with Microsoft Office 365 and Azure AD Proficiency in ticketing systems (Autotask) . Familiarity with virtualization technologies (Hyper-V, etc.) . Knowledge of SQL databases and scripting. Must have work experience with USA and Australia client Excellent communication and customer service skills.