Catering Supervisor Atchayapatra Foods Private Limited

0 years

0 Lacs

Thathaneri, Madurai, Tamil Nadu

On-site

Key Responsibilities or Duties: oversees the daily operations of a hotel's production department, ensuring efficient and high-quality service. This role involves managing staff, coordinating workflows, maintaining standards, and troubleshooting issues to meet guest needs and operational goals. Key Responsibilities: Supervising and Coordinating Staff: Managing and scheduling staff within the production department (e.g., housekeeping, food & beverage, maintenance), ensuring adequate staffing levels, and providing guidance and support. Maintaining Standards: Enforcing hotel policies and procedures, particularly those related to cleanliness, safety, and guest satisfaction. Monitoring and Ensuring Quality: Overseeing the quality of work produced by the team, identifying and addressing any issues or areas for improvement. Managing Resources: Ensuring adequate supplies and resources are available to the team, including equipment maintenance and inventory management. Troubleshooting Issues: Identifying and resolving problems related to daily operations, such as maintenance issues, guest requests, or staffing shortages. Skills and Qualifications: Strong Leadership and Interpersonal Skills: Ability to motivate and manage a team, communicate effectively, and build positive working relationships. Organizational and Time Management Skills: Ability to prioritize tasks, manage schedules, and ensure efficient workflow. Problem-Solving Skills: Ability to identify and resolve issues quickly and effectively. Knowledge of Hotel Operations: Familiarity with various departments within a hotel and their respective workflows. Knowledge of Safety and Sanitation Standards: Understanding and adherence to health and safety regulations within a hotel environment. Experience in a Supervisory Role: Proven experience in a similar supervisory role, preferably within the hospitality industry. Reporting and Communication: Providing regular updates to management on departmental performance, issues, and progress. Training and Development: Assisting with the onboarding of new hires and providing ongoing training and development opportunities for staff. Enforcing Safety and Security: Ensuring compliance with all safety and security protocols within the production area and throughout the hotel. Customer Service: Ensuring all guest requests and needs are met promptly and efficiently. Share Your Resume: [email protected] Contact: 7358110488 Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Food provided Internet reimbursement Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Posted 3 days ago

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Telecaller Atchayapathra Foods Private Limited

0 years

0 Lacs

Thathaneri, Madurai, Tamil Nadu

On-site

A Telecaller in the food industry is responsible for making outbound calls to potential and existing customers, promoting food products or services, and generating leads or sales. They also handle inbound calls, address customer inquiries, and provide support. Essentially, they are the voice of the company, interacting with customers over the phone to build relationships, resolve issues, and drive business. Key Responsibilities: Outbound Calling: Making a high volume of calls to potential customers to introduce products, services, or special offers. Inbound Handling: Answering customer calls, addressing inquiries, and providing information about the company's offerings. Lead Generation: Identifying potential customers and converting them into leads through persuasive communication. Sales Closure: Closing sales deals over the phone, guiding customers through the purchasing process. Customer Relationship Management: Building and maintaining strong relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. Product Knowledge: Staying updated on product information, promotions, and industry trends to effectively communicate with customers. Documentation and Reporting: Maintaining accurate call logs, updating customer records, and generating reports on sales activities. Complaint Handling: Addressing customer complaints professionally and resolving issues to ensure customer satisfaction. Meeting Targets: Meeting or exceeding daily, weekly, or monthly sales or engagement targets. Market Research: Gathering customer feedback and market insights to identify customer needs and preferences. Collaboration: Working closely with the sales and support teams to improve customer experience and overall business performance. Compliance: Adhering to telecalling scripts and company policies. Skills Required: Excellent Communication Skills: Clear, concise, and persuasive verbal communication skills are essential for conveying information and building rapport with customers. Active Listening: The ability to actively listen to customer needs and respond appropriately is crucial. Sales Skills: Telecallers need to be able to explain products, handle objections, and close sales effectively. Customer Service Skills: Providing excellent customer service, handling complaints, and building positive relationships are vital. Persuasion and Negotiation: Convincing customers to purchase products or services and negotiating terms. Organization and Time Management: Efficiently managing call schedules, follow-up tasks, and documentation. Product Knowledge: A thorough understanding of the products or services being offered. Computer Skills: Basic computer skills for using CRM software and other tools. Problem-Solving Skills: The ability to identify and resolve customer issues efficiently. In the context of the food industry, a Telecaller might: Promote restaurant menus, special offers, or catering services. Take food orders over the phone for delivery or takeout. Handle complaints related to food quality or delivery. Promote food products or services to businesses or organizations. Gather feedback on customer preferences and satisfaction. Share your Resume : [email protected] Contact 7358110488 Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Commuter assistance Food provided Health insurance Internet reimbursement Provident Fund Schedule: Day shift Work Location: In person

Posted 2 weeks ago

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