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2.0 - 5.0 years

2 - 4 Lacs

Palakkad, Coimbatore

Work from Office

WANTED FEMALE CANDIDATE With Strong communication skill TRAINING AVAILABLE: FLUENCY IN 2 LANGUAGES MANDATORY ENGLISH (First Language) TAMIL , KANNADA OR MALAYALAM (Second Language) Desired Candidate Profile Contacting potential customers (Corporate clients) MD, CEO, CHAIRMAN level peoples. Describing products & Services. Clear Queries through telephonic Conversation or E-mail. Communication Skills, Customer handling skills Mandatory in high-performance environment. Customer management to create interest in products and services and generate new business. Developing and maintaining good relationship with Client. This model will give you an opportunity to learn and showcase your handling & sales skills The candidate must be dynamic and should be with a go-getter attitude. Fresher or any graduate with excellent communication skills will be most preferred Knowledge of Fundamental Analysis and MS Office (Excel & Word)Roles and Responsibilities Perks and Benefits Attractive Salary Best in the Industry + Incentives on Monthly basis.

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2.0 - 6.0 years

0 Lacs

palakkad, kerala

On-site

You will be part of our team as an Electric Vehicle (EV) Service Technician, where your main responsibility will involve diagnosing, repairing, and maintaining EVs to ensure they perform optimally and meet customer satisfaction. Your expertise in EV systems, electrical systems, and mechanical troubleshooting will be crucial for this role. Your key responsibilities will include identifying and fixing faults in the battery management system, charging systems, motors, inverters, and other EV components. You will troubleshoot and resolve electrical, mechanical, and software issues within the vehicle, conduct battery diagnostics, and manage battery health and performance. Additionally, you will be in charge of communicating with customers regarding their vehicle's status, required repairs, and estimated service timelines. This is a full-time position with benefits such as cell phone reimbursement and paid sick time. You will work during the day shift with the opportunity for a yearly bonus. The ideal candidate should have at least 2 years of experience as a service technician. The work location will be in person.,

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2.0 - 6.0 years

0 Lacs

palakkad, kerala

On-site

The ideal candidate for this role is a motivated and well-organized individual with a deep understanding of prospecting and building strong relationships with customers. You will be responsible for developing and executing strategies to drive business growth in both new and existing markets. Additionally, you will play a key role in talent acquisition by identifying and recruiting top sales talent and developing the team. Mentoring advisors to help them achieve both individual and team objectives will also be a crucial part of your responsibilities. To qualify for this position, you should have a Bachelor's degree or equivalent experience. A minimum of 2 years of sales experience is required. Excellent written and verbal communication skills are also essential for success in this role.,

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0.0 - 4.0 years

0 Lacs

palakkad, kerala

On-site

You will be responsible for attending customers, welcoming them, collecting their bills, and delivering them to supervisors. You will also be required to input data into Excel as part of your tasks. The salary for this position ranges from 8000 to 10000. The benefits such as ESI and PF are provided. You will have Sundays off and will be entitled to 2 casual leaves per month. The working hours are from 09:00 am to 06:30 pm. Female candidates aged 26 and above are eligible to apply for this role. This is a full-time position. Benefits include leave encashment and Provident Fund. The work schedule is during the day shift. Computer knowledge is a mandatory requirement for this position. The preferred educational qualification is Higher Secondary (12th Pass). The work location will be on-site. Interested candidates are requested to attach their updated biodata along with their application.,

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2.0 - 6.0 years

0 Lacs

palakkad, kerala

On-site

You will be responsible for performing electronic assembly works for various products at Genrobotics. This includes interpreting wiring diagrams, schematic wiring drawings, and utilizing your knowledge of basic electronic devices. Experience in soldering, crimping, and using equipment such as a multimeter is required. Familiarity with MCB, RCCB, and experience in PCB assembly (both SMD & through hole) will be beneficial. A positive attitude, willingness to work as part of a team, and the ability to take initiative and lead when necessary are essential qualities for this role. You should be prepared for frequent travels and be open to working remotely for extended periods. Problem-solving skills and effective communication are a must-have. The basic qualification required for this position is a Diploma in Electronics or Instrumentation, along with 2-4 years of relevant experience. The job location is at KSIDC Plant Palakkad with service activities throughout Kerala, including remote work. Candidates from Palakkad are preferred for this role. Your skills in through hole soldering, communication, RCCB, PCB assembly, electronic assembly, working overtime and in shifts, interpreting wiring diagrams, crimping, and troubleshooting electronic issues will be crucial for success in this position.,

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0.0 years

1 - 2 Lacs

Palakkad, Tiruppur, Coimbatore

Work from Office

Dear All, Greetings!! We hiring for Imaging Analyst Position(Support - Dental) for our company Key Responsibilities Assist in dental CT and Cone Beam CT (CBCT) procedures, providing technical support for dental X-ray imaging techniques. Support image acquisition processes, perform quality control, and manage images and data through PACS and RIS systems. Maintain accurate patient records and documentation related. Collaborate with dentists, radiologists, doctors, therapists, and patients to schedule procedures, communicate imaging results Troubleshoot basic imaging system issues and escalate complex problems to technical teams. Required Skills & Knowledge Technical skills in CT, CBCT assistance, and dental X-ray imaging techniques Experience with image acquisition, quality control, PACS, and RIS systems Ability to collaborate effectively with interdisciplinary teams to comprehensive support. Strong teamwork and communication skills to coordinate processes and assist associates for optimal outcomes. Commitment to ethical standards, patient confidentiality, and safety protocols Willingness to learn and support integrated dental imaging and physiotherapy workflows Work Schedule Shift: General Shift Timings Working Days: Monday to Friday Week Off: Saturday & Sunday Qualifications Bachelors Degree or Diploma in Radiography and Imaging Technology, Bachelor of Physiotherapy (BPT), or an equivalent healthcare qualification Fresher graduates encouraged to apply Excellent communication skills in English; knowledge of regional languages preferred Share your resume to this mail ID: suriyaprakash.m@i-constech.com

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3.0 - 6.0 years

4 - 5 Lacs

Kochi, Palakkad

Work from Office

Role & responsibilities Assists in management of day-to-day operations by managing labour, counting inventory and supplies, and developing the restaurant team Analyzes sales, labour, inventory and controllables on a continual basis, and takes corrective action to meet or achieve daily or weekly margin and sales growth targets Ensures that facility and equipment are maintained to company standards on a day-to-day basis Supervises others efficiently and coordinates their work Assists in management of day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team Ensures health and safety compliances, and company safety and security policies are met Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions Preferred candidate profile

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5.0 - 8.0 years

7 - 10 Lacs

Palakkad

Work from Office

Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business and lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points About the Role The NRI Relationship Manager will be responsible for nurturing NRI client relationships through continuous client engagements and risk profiling. The NRI RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience. Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving Abilities: Strong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the NRI customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Maintain relationships with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads generated through existing clients, NRI brokers, stock brokers, expats of shipping companies and overseas branches Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation from a recognized institute AMFI and NCFM certifications Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to multitask, adaptive and responsive towards evolving customer and organization asks. Good networking and relationship building skills

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7.0 - 9.0 years

9 - 11 Lacs

Palakkad

Work from Office

About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business and lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points About the Role The NRI Relationship Manager will be responsible for nurturing NRI client relationships through continuous client engagements and risk profiling. The NRI RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience. Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving Abilities : Strong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the NRI customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Maintain relationships with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads generated through existing clients, NRI brokers, stock brokers, expats of shipping companies and overseas branches Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation from a recognized institute AMFI and NCFM certifications Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to multitask, adaptive and responsive towards evolving customer and organization asks. Good networking and relationship building skills

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1.0 - 3.0 years

2 - 3 Lacs

Kochi, Palakkad, Thrissur

Work from Office

Role & responsibilities Conduct briefings, share targets & updates with team members. Assists in management of day-to-day operations by managing labour, counting inventory and supplies, and developing the restaurant team Ensures that facility and equipment are maintained to company standards on a day-to-day basis Supervises others efficiently and coordinates their work Assists in management of day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team Ensures health and safety compliances, and company safety and security policies are met Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions Preferred candidate profile

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9.0 - 12.0 years

6 - 8 Lacs

Kochi, Ernakulam, Hyderabad

Work from Office

Lead, mentor & manage a team responsible for overseeing respective teams of Team Leaders & Field Agents. Team handling experience is must. Oversee performance of all teams & handle high-priority cases. Required Candidate profile WhatsApp 8882425439 Exp of 6-7 yrs in handling state or wider district portfolio in field collections. Products experience is financial/ NBFC products like loans, credit cards etc.

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7.0 - 9.0 years

14 - 16 Lacs

Palakkad

Work from Office

About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business and lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points. About the Role The NRI Relationship Manager will be responsible for nurturing NRI client relationships through continuous client engagements and risk profiling. The NRI RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience. Key Responsibilities Provide financial solutions to the NRI customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Maintain relationships with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads generated through existing clients, NRI brokers, stock brokers, expats of shipping companies and overseas branches Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation from a recognized institute AMFI and NCFM certifications Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

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0.0 - 1.0 years

0 - 0 Lacs

bangalore, chennai, kochi

On-site

Dear Applicant, One of the best opportunity for part time job seekers,It is good opportunity for those, who wants to work additional Home Data Entry employment opportunity. **Job Roles:** Fresher Computer Operator Data Entry Operator Back-End Office Executive **Skills Required: Basic computer knowledge A hardworking and motivated attitude This job allows you to work from home using a mobile, laptop, or desktop, making it ideal for housewives, students, or anyone seeking to work during their free time. Job Responsibilities:Complete tasks and submit work on time. We look forward to helping you start your career journey with us. Thank you!

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2.0 - 4.0 years

0 - 1 Lacs

Palakkad

Work from Office

Role & responsibilities : System Engineer will be responsible for responding to technical bids, RFI's and RFP's, coordination of project commissioning and finalizing, apart from coordinating with clients for the technical requirements. An Ideal candidate will prepare concise reports, proposals, feasibility-study reports and conduct technical presentations to coordinate and support the projects Preferred candidate profile Sound knowledge of Project Planning Pre-sales Technical support Industry experience and capable of handling Electrical portion of the projects at various stages from inception to commissioning and satisfactory operation Decision making & Problem-solving skills Good vocabulary (oral and text) Dynamic and flexible to adapt to the changing project requirements Ready to work in a team and stand-alone. Willing to travel

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1.0 - 2.0 years

3 - 4 Lacs

Kochi, Palakkad

Work from Office

Bajaj Allianz Life Insurance is looking for dynamic and result-oriented professionals for the position of Executive Relationship Manager.

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1.0 - 5.0 years

4 - 7 Lacs

Palakkad

Work from Office

Key Responsibilities: Build and maintain relationships with bank branch staff. Drive sales of banking, insurance, and home loan products. Meet assigned sales targets through effective lead generation and client engagement. Ensure high customer satisfaction through regular follow-ups and quality service. Maintain MIS and documentation for client interactions and policy issuance. 1 Years 0f exp experience in sales job, freshers can also apply who want to start a career in Sales, 50% Sales and 50% Office Job, Relationship with Bank. Mandatory Key Skills Direct selling/Banka, Insurance, Banking, Home Loan, Mortgage

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0.0 - 1.0 years

0 - 0 Lacs

bangalore, mangalore, maharashtra

On-site

Looking for an easy and flexible part-time/full-time job Become a data entry operator and type from home. Perfect for students, homemakers, or anyone looking to earn from home. Required Skills: Typing skills and basic knowledge of data programs Experience with MS Office is a plus Eligibility: Open to all (no age or experience requirement) Work at your own pace from any device (smartphone, laptop, etc.) Job Responsibilities: Complete tasks and submit them on time. Working Hours : 3 hours a day | Monday to Saturday | Day shift Experience: Minimum Experience: 0 years Maximum Experience: up to 1 years. You can work from home by doing your current activities like job, business or college. Thank you

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0.0 - 4.0 years

0 - 0 Lacs

bangalore, madurai, chennai

On-site

EliteRecruitments Hiring For Banking Operations Executive Description An Operations Executive in a bank is a key player in ensuring the smooth and efficient functioning of daily banking operations. They oversee various processes, manage resources, and implement strategies to enhance operational efficiency and effectiveness. Their role encompasses a wide range of activities, from overseeing daily transactions and ensuring compliance to managing budgets and leading teams. Required Experience And Qualifications Any Diploma/Degree Knowledge of Internet Browsing Benefits ESI And PF No Target Fixed Shift Incentives Job types: full-time Experience - 1 Yr To 3 Yrs Salary 30% To 40% Hike Job location in Pan India Email Id contact@eliterecruitments.co.in

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0.0 - 5.0 years

3 - 7 Lacs

Wayanad, Palakkad, Thrissur

Work from Office

We are looking for a dynamic and result-oriented Marketing & Sales Executive to represent a leading brand in electrical switchgear products in India. The ideal candidate will be responsible for driving sales of switches, sockets, and accessories by developing strong relationships with key stakeholders and identifying new business opportunities. This role demands a mix of strategic thinking, on-ground sales execution, and relationship building to ensure our products are specified and preferred in target projects. Key Responsibilities: Promote and sell electrical switchgear products to owners, architects, builders, electrical consultants, interior designers, and electrical contractors . Ensure product specifications are included in client projects. Build and maintain strong relationships with key decision-makers at client organizations. Liaise with dealers and distributors to ensure availability and smooth flow of products. Identify and develop new business opportunities while nurturing existing customer relationships. Visit target customers regularly and maintain a robust sales pipeline. Assess market potential in the assigned territory and establish product-wise revenue targets. Achieve monthly and annual sales targets through strategic planning and execution. Desired Candidate Profile: Graduate with a strong interest in sales and marketing. Owns a two-wheeler for travel and client visits. Highly motivated, target-driven, with a proven record in sales. Excellent communication, selling, and negotiation skills. Well-organized with strong time management and prioritization skills. Quick to learn, adaptable, and proactive in driving results.

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0.0 - 5.0 years

0 - 3 Lacs

Ernakulam, Malappuram, Palakkad

Work from Office

Building and maintaining excellent relationships with the partner bank officials (Union Bank & Bank of India) at the Branch level. Promoting sales and achieving targets set by the company in respect of new business, renewal persistency and promoting the companys brand image within the given cluster of branches.

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0.0 - 3.0 years

2 - 2 Lacs

Palakkad

Work from Office

Analyst: Voice/ Chat Process. Majorly involves technical assistance and customer service. Analyze customer needs and recommend appropriate solutions. Ensure high levels of customer satisfaction through excellent service. Preferred candidate profile Graduation is must. Fresher/ experienced both can apply. Must have good English communication skills. 5 Days working with two days rotational offs/9 hours shift -8 hours working. Flexible to work in US shift timings/ Night Shifts

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0.0 - 2.0 years

2 - 2 Lacs

Palakkad

Work from Office

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

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4.0 - 9.0 years

1 - 6 Lacs

Palakkad

Work from Office

Customer Operations - Associate Process Manager Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

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2.0 - 6.0 years

6 - 10 Lacs

Palakkad

Work from Office

Oversee the end-to-end execution of KYC remediation and transformation initiatives. Coordinate cross-functional teams to ensure timely completion of project milestones. Manage risk and control issues related to KYC operations through proactive identification and mitigation strategies. Produce regular reports and dashboards to track program health and regulatory compliance.

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0.0 - 3.0 years

2 - 6 Lacs

Palakkad

Work from Office

Customer Service Analyst - Voice Process Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task- For Extake notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

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