13 Jobs in New Chandigarh

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position Reports To Marketing & Sales Manager In this role, you will have the opportunity to develop an effective (business area/division/product group) sales strategy within the specified market scope (global/regional) and maintain it, to improve ABB’s market penetration and realize growth aspirations. Each day, you will define, plan, lead, and ensure the execution of sales strategy to achieve both qualitative and quantitative sales targets for products, systems, and/or services to ensure sustainable order growth, revenue, profitability, market share, sales productivity, and customer satisfaction. You will also showcase your expertise by leading, developing, and coaching the Sales organization (other sales managers and sales specialists within scope) to achieve the sales targets, through high performance. This role is contributing to the Electrification business in Distribution Solution division at Chandigarh, India. You Will Be Mainly Accountable For Anticipating and identifying the shortfalls in performance and takes appropriate remedial actions, proactively. Identifying and evaluating new opportunities with existing and potential customers, determines plans for implementation, and allocates required resources. Planning and executing customer surveys and acts on the survey results to ensure high level of customer satisfaction. Participating in the negotiation of key contracts. Qualifications For The Role You are immersed in Sales function in Switchgear Industry You have 8 to 12 years of experience in Sales, Business Development, Marketing, Salesforce, Sales Strategy, Channel Strategy & Channel Management Possess an enhanced knowledge of MV Switchgear Portfolio (AIS, GIS, RMU, CSS, Relays) Degree in Electrical engineering (should be full-time) You are at ease communicating in English More About Us ABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #RunWhatRunsTheWorld Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning. 96072157

Job Description Job Summary: We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues. Key Responsibilities: First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket. Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity. Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation. User Support: Assist users with password resets, account unlocks, and basic application support. Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution. Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides. Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times. Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech) Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail. Customer Service: A customer-centric mindset with a passion for helping others. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Team Player: A collaborative team player with a willingness to learn and grow. Preferred Qualifications: Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required. Internship Experience: Prior internship or practical experience in an IT support role is advantageous. What We Offer: Competitive salary and benefits package Opportunities for professional development and career advancement A supportive and inclusive work environment Hands-on training and mentorship from experienced IT professionals Additional Information At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)

Job Title - Sales Relationship Management Exp: 10 - 20 years Qualification: Graduation / PG We are looking to hire a Sales RM, ideally in the experience range of 10 – 20 years , though can be flexible depending on the candidate's merit. He/she should have had sales / client relations experience in a reputed AMC (e.g., mutual funds, PMS, AIF), or in a wealth management firm. Desired Profile B2B sales experience in SEBI-regulated PMS / AIF / mutual funds or in Wealth Management setups. Should have handled HNI / Wealth / Family office in prior roles. Strong references and should have added value to both clients as well as the prior employer. Should be able to work closely with national distributors, wealth partners and direct clients. Good team player. Should have the characteristics and temperament to be able to gel well with other team members. Process oriented, driven and have the ability and urge to achieve targets. Good communication skills – oral and written. Clean track record on matters of ethics and integrity. Strong interpersonal & communication skills. Sales or Business development Mindset. Knowledge of fundraising regulations & compliance. Comfortable with targets & investors’ expectations. Local candidates, having proficiency in Punjabi Language - preferred. Key Responsibilities Develop & implement sales strategy, promote distribution network, and collaborate internally to achieve organizational target. Acquire direct clients in target markets, drive sales, and increase market share. Lead the state-wide sales efforts provide guidance, support, and direction to the sales function. Regularly visit and communicate with institutional clients and distributors across assigned geography, to maintain strong relationships. Identify and evaluate new market opportunities, and distribution channels to expand the reach of the fund house. Evaluate and establish partnership opportunities to enhance competitive positioning. Represent the fund at industry conferences, client meetings, and other relevant events to promote the organization and its funds. Show more Show less

About Kennametal With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube. Job Title: Manager Application Location: Punjab Job Summary To grow the Kennametal India Ltd. (KIL) share in new and existing market segments. Identify new business opportunities in segments and provide product and process solutions. Application specialists are essentially a regional resource to focus on new business opportunities through Process Optimization Services, CPR and Projects in the respective territory. Applications specialists are like business development engineers who should focus on high value opportunities, penetrate new product sales, drive sales engineers and distributor sales engineers training needs, conduct in-plant seminars, create new leads through cold calling and successfully close the opportunity identified in the respective segment in defined time frame. He should set an example to sell Kennametal products on technical grounds by making successful product -process machining recommendations. He should develop field sales engineer’s competencies related to new products through training and on the job demonstration. Submit monthly report as per the prescribed format to Territory manager covering segment related market intelligence. Submit a case study on the best trial conducted once in a month for recommendation and circulation. Support sales engineers in important projects or for solving problems that will require the highest level of technical expertise. He should look for process re-engineering at customer’s shop floor to retool up the spindles with KIL tools. Drive sales growth in the identified low share Key accounts in that segment through POS, CPP, etc. Key Job Responsibilities To grow the KIL share in the assigned segment through conversion and penetration, POS, Projects, etc., He is responsible for growth initiatives and application support for the segment. Grow KIL share in High potential low share key accounts. Five Number of Documented customers TPR savings in INR. Identify opportunities for new projects and generate sales growth in the segment. To conduct ONE In plant seminars per month and ONE DSE level seminars per quarter. Three Number of Process Optimization services per quarter. Identify and drive new business opportunities in existing customers and achieve sales growth for the respective segment. Generate sales through new customers. Generate new product sales through Conversion, Penetration and Retention (CPR) actions. Education, Work Experience, Skills, Certificates The Incumbent should hold a Bachelor of Engineering degree or Equivalent with specialization either in Mechanical Engineering or in Production Engineering. He should have a minimum of 12 years of experience either in Cutting tool sales / application function or in Process engineering. Machine programming experience will be an added advantage. He should have sound knowledge on Machining fundamentals, Process design, Process re-engineering, fundamentals of fixturing, etc. He should be willing to travel and meet customers in various geographic locations. Communication skill with good command in English (oral & Verbal) is preferred for this position. Experience: 8+ years in the engineering industry. He should be a go-getter with self-motivation and a positive attitude. Minimum Level of Education (for Job) High School / Associates/Technical / Bachelor’s Degree / Master’s Degree / PhD Equal Opportunity Employer Show more Show less

DESCRIPTION TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities Include, But Are Not Limited To: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About The Hiring Group Job responsibilities A day in the life About The Hiring Group Job responsibilities BASIC QUALIFICATIONS Bachelor’s degree 10-24 months of work experience. Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams Proficiency in Advanced Excel (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment PREFERRED QUALIFICATIONS Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A2868615 Show more Show less

Company Description Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently. For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally. Job Description Jitterbit is seeking Senior backend engineers to join our Platform team. Jitterbit is an iPaaS (Integration as a Service) and API Management platform which has been recognized in Gartner MQ for seven straight years. Our customers utilize our Low-code iPaaS, APIM, LCAP, and B2B platform to address mission-critical business automation challenges. What is our challenge? To make it easy to automate our customers’ systems. In order to do this, we need to build and create a SaaS offering that is reliable, stable, and scalable for our customers. Do you have the design, architecting, and code-writing capabilities to take on this challenge? And can succeed in a big way? About The Team The engineering team at Jitterbit believes that the quality of our code reflects directly on us as professionals. We are relentless about crafting a product that is innovative and delivers a memorable user experience; an experience that is fast and robust. As a key engineer on our team, you will collaborate with other engineers, product management, and operations. Our culture is fun, fast-paced, performance-oriented, open, and collegial. We are constantly pushing the technology envelope to the edge! We are very distributed and our culture is set up to make all of us very effective working remotely. We believe in hiring talent where it exists. About The Job You will be helping us build, design, and architect awesome and new capabilities on our iPaas and APIM Platform. We are looking for a senior backend engineer. You will be working with Java, Nginx, Tomcat, Kafka, Elasticsearch, InfluxDB, Redis, MySQL, Linux, C++, Apache, Docker, and Kubernetes; to name a few of the technologies we use on the platform. You will have full lifecycle responsibilities to create robust, scalable, and distributed systems that operate flawlessly 24x7x365. This is an exciting opportunity to work in a highly innovative environment with new technologies as we continue to extend our market leading position. About You You are an engineer who can turn ideas into extremely reliable and scalable designs. You code in such a way that other engineers find your code easy to comprehend, modify, and build upon. You believe in the power of Integration and APIs to transform how systems are integrated and how applications are built. You will be successful in this role if you: Enjoy helping and mentoring others around you as you grow and become a successful engineer and developer Have excellent written and verbal communication skills Are capable of working in a distributed team and able to excel in a remote culture Are self-driven and able to work on key initiatives Take pleasure in making things happen and listen to the input from peers Are able to make data driven decisions Are a believer in a best idea strategy regardless of where or who ideas come from Qualifications 10+ years of experience in building large scale distributed applications. Strong experience building multi-tenant SaaS applications Strong problem-solving, debugging, and analytical skills with great attention to detail Experience with Microservices and Cloud-based architectures/design patterns Technical Skills and Experience: Strong Experience in Java Substantial experience with top tier RDBMS such as SQL Server and MySQL Excellent JavaScript, CSS and HTML authoring skills. Proficiency with Javascript, TypeScript, Java Node.js, or Go. Familiar with application deployment via Docker and/or Kubernetes. Hands-on experience with AWS services such as DynamoDB, S3, or CloudFront. Additional Information Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes. Career development and mentorship A flexible, remote-friendly company with personality and heart Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Show more Show less

About Kennametal With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube. Territory Manager Job Summary Purpose of the role is to manage the Metal Cutting business MC business operates in all major segments of the industry – Automotive, General Engineering, Energy, Railways Private Accounts, Government - Steel, Railways, Defense and Public Sector. Incumbent has to execute the Strategy efficiently and drive market share gain. Incumbent has to deliver the Top line and bottom line and drive the strategic initiatives to develop business for future growth of sales in territory. Key Responsibilities Sales and business development in the region Provide regular Projections for the month / Forecasts for the Quarter/ Year as required by the Business Provide leadership to sales team in the region. Key interface between customers and Metal Cutting INDIA Collaborate with the RPM team to develop new applications and products to increase sales Encourage and maintain excellent working relationships with distributors and end-users/customers to develop partnerships Keep customers well informed about latest technology developments and product innovations. Regularly review the changes and dynamics of the market to ensure that the opportunities are in line with the company's strategy. Support and participate in team sales initiatives by sharing relevant information for assigned accounts. Prepare regular progress, status and forecast reports to management in the assigned area of responsibility. To manage customer accounts payable and ensuring on- time collection. To continuously improve current working knowledge of existing and new products and services Work with the Sales head to develop long term strategy for the region and execute efficiently Collect market intelligence and take part in developing an action plan Pipeline opportunity management using CRM to deliver desired growth Close CFT working with design /engineering, customer service, manufacturing, logistics etc. Live cultural beliefs of Customer First, Everyone Matters, Own It, Be Bold and Focus Now. Demonstrate values of Kennametal – Safety, Integrity, Respect, Accountability. Education & Skills Bachelor’s Degree in engineering, Business or Marketing. An advanced business degree is desired 15+ years of experience in Sales, preferable in metal cutting Industry & prior experience in channel management Strong verbal and written communication skills. Ability to collaborate Learning agility & conflict resolution skills. Ability to asses market needs Willing to travel extensively Should be Competent in understanding and communicating all product and technical information. Be able to effectively present value proposition to Customers and to the channel partners. Be self-motivated, inventive, and possess outstanding leadership skills coupled with sound business judgment Equal Opportunity Employer Show more Show less

The Equity Advisor Is Primarily Responsible For Acquiring Large Trader Clients with high margin Execution of transactions in Equities (Cash and Derivatives) Currency & Commodities Ensuring efficient and prompt management of orders based on customer request Generating leads Selling/ advising third party products like Health Insurance, SIPs, Life Insurance, Mutual funds Day to day coordination with RMS, Activation Team, Surveillance and various other departments for smooth functioning of branch. Day to day approvals w.r.t to limits, commercials Shifting offline customers to online. The critical skill sets required to meet these challenges are strong understanding of equity markets, basic understanding of options and derivatives, meticulousness, pro-activeness, ability to work under pressure and superior communication skills. Comfort with OMNESYS, ODIN, NEAT, BOLT is highly preferable. The education & experience required to fulfil this profile are a Graduate with minimum 2yrs of dealing/execution and acquisition of large Trader clients experience in the broking industry. NISM VIII Series certification in Capital Markets / Derivatives is mandatory as per Exchange regulations. KRA's 1-Acquire new customers and generate broking revenues as per targets 2-Strictly follow the Deal Desk Process -To operate the Trading software for BSE, NSE, MCX, NCDEX, (Equity-F&O Segment,Commodity and Currency), handle trading accounts of clients and execute orders as per client request. To ensure documentation formalities like KYC, profiling of new clients with all the necessary details To ensure efficient and prompt management of orders, execution of transactions and reporting of trades in Equities, Equities IPOs and Equities related products. To participate in daily research calls and keep all customers updated with In-house research recommendations only. To caution the clients against positional losses as per research and risk recommendations and minimize losses to customers. To maintain a symbiotic relationship with all the internal stakeholders such as RMS, Surveillance, funds and Ops teams for resolution of all trade and funds related issues. To ensure settlement of daily obligations and advise the clients on their margins limits, on mark to market losses, brokerages, margins available etc. To strictly adhere to all risk & surveillance and Deal desk processes. To encourage & facilitate clients to migrate from offline to online trading by providing training and comfort. To encourage clients to download mobile app/browser, transact, access reports and information pertaining to their account on the internet. 3-Activate new clients for broking relationships and ensure seamless servicing 4-Cross Sell of company's Products Requirements Candidate should be local and minimum 2 years of experience from any Broking industry. NISM -8 mandatory Graduation Client Acquisition Age-Max 40 CIBIL-650 Location-Kanpur, Lucknow, Chandigarh, Ludhiana, Delhi, Gurgaon, Jaipur. Benefits As per Industry Show more Show less

Job Description Job Summary: We are seeking a skilled and experienced Service Desk L1 Engineer to join our IT team. The ideal candidate will have a strong background in IT support with specific knowledge and experience in tools such as Intune, Active Directory, Azure, Exchange Admin, O365, and ServiceNow Tool. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues. Key Responsibilities: First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email, or self ticket. Troubleshooting: Identify, diagnose, and resolve technical issues related to hardware, software, network connectivity, and specific tools such as Intune, Active Directory, Azure, Exchange Admin, O365, and ServiceNow to be used . Ticket Management: Log and track all incidents and service requests in the ticketing system (ServiceNow), ensuring accurate and detailed documentation. User Support: Assist users with password resets, account unlocks, and basic application support. Configuration and Management: Perform basic configuration and management tasks in Intune, Active Directory, Azure, Exchange Admin, and O365. Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution. Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides. Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times. Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes. Qualifications: Education: Any Graduate with relevant experience Experience: 2-5 years of experience in an IT support role, with specific experience in using Intune, Active Directory, Azure, Exchange Admin, O365, and ServiceNow. Technical Skills: Strong understanding of computer hardware, software, networking concepts, and the mentioned tools. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail. Customer Service: A customer-centric mindset with a passion for helping others. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Team Player: A collaborative team player with a willingness to learn and grow. Preferred Qualifications: Certifications: Relevant certifications (ITIL Foundation, Microsoft Certified: Azure Fundamentals) are a plus. Tools Expertise: Proven expertise and hands-on experience with Intune, Active Directory, Azure, Exchange Admin, O365, and ServiceNow. What We Offer: Competitive salary and benefits package Opportunities for professional development and career advancement A supportive and inclusive work environment Hands-on training and mentorship from experienced IT professionals Additional Information At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com) Show more Show less

Description Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon. Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon. Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer obsessed, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. Key job responsibilities Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon. Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience. Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience. Provide thought leadership around planning, roadmaps and execution. Establish long term partnerships with key vendor partners for the group of vendors handled. Support the launches of new programs, categories and features. Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans. Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans) Basic Qualifications Bachelor’s degree. Advanced level of German. (Minimum B2 or Advanced Level Certification) Minimum 2 years relevant experience in Vendor Management, Sales, E-Commerce, Account Management, Business Development, B2B services, Logistics Or In-Stock Communication skills: Ability to deliver concise & objective communication with Stakeholders and Vendors. Strong Decision making. Quick problem solving (requires knowledge of our internal tools). Influencing skills - metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans) and negotiations skills. Dive Deep. Identify gaps and look for solution, by using multiple channels. Keyword navigation. Data analytics. Ability to collate clean, analyze, interpret and provide solution. Challenge and question data sources to arrive at the right data sets. Intermittent Excel Skills. Preferred Qualifications Exposure to buying, planning & allocation, marketing or e-commerce will be a plus. Advanced Excel or SQL knowledge Lean Six Sigma Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Maharashtra Job ID: A2854874 Show more Show less

Job Description Job Summary: We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues. Key Responsibilities: First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket. Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity. Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation. User Support: Assist users with password resets, account unlocks, and basic application support. Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution. Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides. Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times. Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech) Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail. Customer Service: A customer-centric mindset with a passion for helping others. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Team Player: A collaborative team player with a willingness to learn and grow. Preferred Qualifications: Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required. Internship Experience: Prior internship or practical experience in an IT support role is advantageous. What We Offer: Competitive salary and benefits package Opportunities for professional development and career advancement A supportive and inclusive work environment Hands-on training and mentorship from experienced IT professionals Additional Information At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com) Show more Show less

Description At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment. Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services. As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues. You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends. Key job responsibilities Responsibilities Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be: Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession. Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved. Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions. Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited. Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time. Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores. Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations. Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones. This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you! Basic Qualifications Must have Bachelor's Degree or Master’s degree 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience. Fluent communication and writing skills in English (+85%). Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps Preferred Qualifications 5+ years’ experience in contact center, customer service, human resources or equivalent experience. Basic US legislation Leave of Absence and Accommodations knowledge. Knowledge of US federal and state leave and disability laws. Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. Experience dealing with customers and exceptional use of empathy skills. Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A2868479 Show more Show less

Join our Team About this Opportunity: We are seeking a results-driven IT leader with a strong track record in IT Services to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa. You are accountable for MSIT/ADM business contract renewal, farming and expansion and supporting business development engagement when is needed. You will take the Role of End-to-end CSR Post SDP1 for all qualified opportunities. Reporting to the Head of BOS IT Services, you will collaborate with Sales, SDU India, Domains, and MA Strategy and business development entities to ensure competitive solutions for effective delivery fulfilling customer’s requirements and expectations. What you will do: Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio. Coordinate and orchestrate with internal teams (Sourcing, SDU, CU, BA) to secure optimal solution and offers for customers. Ensure customer satisfaction by delivering solutions that maximize value and efficient service. Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management. Oversee on-time, on-budget project delivery. Represent Ericsson interests within customer related to MSIT/ADM, providing insights on lifecycle management and operations. Promote operational efficiency, process improvements, and automation to enhance quality and project margins Leadership Expectations Demonstrate cross-functional leadership, mobilizing support across functions and teams. Exhibit strong collaboration, communication, and fact-based decision-making. Foster a people-centric leadership style with empathy. Sales & Customer Focus Proven ability to drive multi-million-dollar sales and manage complex contracts. Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM. Translate portfolio capabilities into business value for customers. Lead technical and business discussions at all levels, including customers’ D and C-suite and Ericsson main stakeholders. Identify and manage risks, with a focus on simplification and cost optimization. Experience in consultative selling, identifying strategic opportunities, and business justification. Functional & Technical Expertise In-depth experience with MS IT, LCM, and ADM best practices and delivery. Demonstrated financial improvements and cost savings. Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs. Expertise in Ericsson Service Delivery processes, agile and DevOps models. Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices). The skills you bring: University degree in Business, Engineering, or ICT. 5+ years in MSIT/ADM presales. 5+ years in delivery of Managed Services and/or ADM. 10+ years in the telecom network industry. Strong record of sales and C-level engagement. Proven delivery experience in the domain. Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Türkiye (TR) || Istanbul Req ID: 767092 Show more Show less