44309 Javascript Jobs - Page 8

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Industries Vlocity. Experience5-8 Years.

Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Data Engineering Full Stack. Experience>10 YEARS.

RequirementSDET-Java Experience & BandB3 - 8 to 11 years Must Have: Candidates should possess between 8to 10 years of experience in software test automation utilizing Java/J2EE, with a strong understanding of OOP concepts, design patterns, recursive and non-recursive programming, method overloading, method overriding, ArrayList, Vector, serialization, HashSet, and more. A minimum of 3 years of automation experience is mandatory, with overall experience exceeding 5 years. Proven, deep hands-on coding skills with Selenium WebDriver, BDD, and JavaScript are essential, along with experience in framework development. Experience in API automation using RestAssured or Selenium (NOT Postman or SOAPUI) is required. Hands-on experience with CI/CD practices utilizing Maven, GitHub, Jenkins, and TestNG is crucial. Candidates should have experience in continuous test automation using Jenkins or Azure DevOps. Experience in enabling in-sprint automation is also necessary. Familiarity with Automation Life Cycle activities, such as feasibility studies, estimations, proof of concepts, and possessing strong communication skills, is important. Nice to Have: Knowledge of AWS, Kubernetes, Ansible/Chef, Docker, MongoDB, JavaScript, Spring Boot, Nexus/JFrog, etc., is a plus. Familiarity with code quality tools such as Sonar, Jacoco, and SeaLights is advantageous. Exposure to AI/ML concepts and insights on their applicability to testing is beneficial. Experience with non-functional testing, including performance testing (using JMeter), accessibility testing (using JAWS), and visual testing (using Applitools), is desirable. Familiarity with Site Reliability Engineering (SRE) practices is also a plus. Work LocationPune, Bangalore, Chennai, Hyderabad. . Mandatory Skills: SDET. Experience5-8 Years.

Position TitlePlaywrightTester Experience Required7 to 10 years Playwright Core CompetenciesProficiency in Microsoft Playwright, Automation GUI, Automation API, SQL Server, JavaScript, C#, BitBucket, Octopus, Kafka, and CI/CD methodologies. Additional Skills: Familiarity with React Native, Azure, Kafka, Bitbucket/GitHub, understanding of containerization technologies (Docker and Kubernetes), Ansible, Scrum, and Agile methodologies. Work LocationsPune, Bangalore, Chennai, Hyderabad. Mandatory Skills: SDET. Experience5-8 Years.

RequirementSDET-Java Experience & BandB3 - 8 to 11 years Must Have: Candidates should possess between 8to 10 years of experience in software test automation utilizing Java/J2EE, with a strong understanding of OOP concepts, design patterns, recursive and non-recursive programming, method overloading, method overriding, ArrayList, Vector, serialization, HashSet, and more. A minimum of 3 years of automation experience is mandatory, with overall experience exceeding 5 years. Proven, deep hands-on coding skills with Selenium WebDriver, BDD, and JavaScript are essential, along with experience in framework development. Experience in API automation using RestAssured or Selenium (NOT Postman or SOAPUI) is required. Hands-on experience with CI/CD practices utilizing Maven, GitHub, Jenkins, and TestNG is crucial. Candidates should have experience in continuous test automation using Jenkins or Azure DevOps. Experience in enabling in-sprint automation is also necessary. Familiarity with Automation Life Cycle activities, such as feasibility studies, estimations, proof of concepts, and possessing strong communication skills, is important. Nice to Have: Knowledge of AWS, Kubernetes, Ansible/Chef, Docker, MongoDB, JavaScript, Spring Boot, Nexus/JFrog, etc., is a plus. Familiarity with code quality tools such as Sonar, Jacoco, and SeaLights is advantageous. Exposure to AI/ML concepts and insights on their applicability to testing is beneficial. Experience with non-functional testing, including performance testing (using JMeter), accessibility testing (using JAWS), and visual testing (using Applitools), is desirable. Familiarity with Site Reliability Engineering (SRE) practices is also a plus. Work LocationPune, Bangalore, Chennai, Hyderabad. Mandatory Skills: SDET. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: MYSQL Database Admin. Experience5-8 Years.

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various areas Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc., Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Consistently agrees personal extensions with client Demonstrates developing network of relationships with clients and provides required intelligence/insights to solve clients business problems Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Anchors market research activities in chosen area of work Consistently plays a major role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Suggest ways to improve an engagement through leverage of tools, methods assets, information sources , IP available within the knowledge management platform Organises the contribution of IP and knowledge assets to the central repository of Wipro and GCG and promotes reuse Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proposes new service offerings/capabilities and demonstrates value through innovation and subject matter expertise Provides on/off site training, demos to existing staff as needed. Develops process assets and other reusable artefacts based on learnings from projects Routinely connects with SMEs to ensure delivery approach considers downstream requirements Proactively participates in and suggests ideas for practice development initiatives Actively shares knowledge and points of view within the team and within relevant communities of interest Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: SAP BASIS. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Microsoft Power Platform for M365. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ASP.NET Core. Experience5-8 Years.

The role Technical expert role during hands-on development. Hands on development experience on Endur. Working closely with Front/Middle/Back Office, Operations and Finance business users and be responsible for gathering, documenting, and delivering requirements and use cases through to user acceptance and implementation. Partnering with business users you will work as part of a diverse project team and be recognised as an Endur expert. Key responsibilities Business knowledge in Gas, Power and LNG Trading activities is a must. Strong knowledge across Trading value chainFront office (deal capture, risk), Mid office (scheduling and nominations) and Back Office (settlements and accounting) is a must. Experience in Endur (preferably v15 or higher) technical design, configuration and development. Experience in APM, AVS/JVS scripting and OpenComponent and other Endur development technologies. Candidates should have exposure to OpenLink table structure and should have the ability to write SQL Configuring the technical solution to match the solution design. Supporting the development process by advising developers and technical staff on business context. Work with the in-house support, QA and development teams to help drive the platform's usage through the end client. Must have in depth exposure to one of the modules Connex/Report Builder/APM/ Settlements &Accounting/Deal Modelling/cMotion Any hands-on Azure Tech Stack experience like Azure Integration Services, Azure Dev Ops, MS Power Platform will be a plus. Primary Skills - Openlink Endur Secondary Skills - ETRM Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Core Java, Servlets, Springboot, Spring MVC & Angular or relevant frontend technology RESTful Web Services, Microservices, Java Spring boot, ReactJS.AWS – Application setup, monitoring, setting up alerts, logging, tuning and so forth.

Req ID: 321912 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a BPM Consultant to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Role : BPM Consultant Skill & Experience: - IBM BPM/Business Automation Workflow Development experience (process diagrams and services Implementation) and UI designe) At least 8 years of experience modelling processes using IBM BPM / BAW as Developer Should be experienced in IBM BPM (V8.5.5, V8.6.0 ) / BAW with Java background & JavaScript Good Knowledge on Banking, retail and Financial Services (BFS) domain. Experience in effort estimation in BPM projects Work closely with Solulation architect to produce LLD Hands on experience in Agile framework Good knowledge on WSDL and REST API integration Worked on Database Integration in connecting to external database in fetching, inserting and Updating data using SQL Execute and Multiple SQL Execute statement Experience in micro services for Database interactions in IBM BPM. Experience of Toolkits, Creation of snapshots and Tracks. Experience in BPM Admin Task like Getting Logs, Restarting Server, Snapshot Deployment, Team, Role binding. IBM BPM/Business Automation Workflow development Project experience Excellent analytical and problem-solving skills Excellent communications skills and able to work independently and with a team Ability to work with technical team and have conversation with business stakeholders"

Req ID: 311362 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Automation Testing to join our team in Chennai, Tamil N du (IN-TN), India (IN). Senior Quality Engineer - Remote How We Will Help You: Joining our Quality Engineering practice is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to implement enterprise-grade test automation and help your teams produce robust, defect-free applications that you can be proud of. Whether it is providing you with training on quality assurance practices, a new programming language, test automation tools, or helping you get certified in a variety of areas, we will help you grow your skills so you can continue to deliver increasingly valuable work. Once You Are Here, You Will: Design, develop and execute test automation frameworks and test automation suites. Evaluate and maintain existing manual and automated test cases & procedures. Perform load and stress tests using enterprise level test automation tools. Interpret test results and prepare comprehensive test reports. Participate in project-wide reviews of requirements, system architecture and detailed design documents. Act as key point of contact for other test engineers with automation needs. Manage and maintain physical, virtualized and simulated test environments. Identify and resolve issues that arise when integrating the application software with other software components. Assist in reviewing and determining amount of code coverage of unit tests. Basic Qualifications: 3+ years of experience using one or more of the following test automation tools or frameworks: Selenium, Tosca, Playwright, TestComplete, SpecFlow or similar 3+ years of experience in software testing and writing software testing automation in one or more of the following: Java, C# and/or JavaScript/TypeScript Preferred Skills: Deep level of knowledge in test automation design, frameworks, and iterative development. Experience with and can explain what Behavior-Driven Design (BDD) is and how the Cucumber (or similar) testing framework is used. Understanding of the Gherkin syntax. Experience in leadership roles is a bonus. Strong organizational skills. Curious, resourceful and eager to tackle new challenges. Experience planning, designing, and implementing testing strategies and automation infrastructure for large scale system software. Experience supporting and working with cross-functional teams in fast-growing environment. Mobile test automation is a plus. Ideal Mindset: Lifelong Learner. You are always seeking to improve your technical and nontechnical skills. Team Player. You are someone who wants to see everyone on the team succeed and is willing to go the extra mile to help a teammate in need. Communicator. You know how to communicate your design ideas to both technical and nontechnical stakeholders, prioritizing critical information and leaving out extraneous details. #LaunchJobs #LaunchEngineering

Position Lead : Summary of Role: Archer IRM Lead with experience to configure and develop solutions on the Archer IRM platform and extend the capabilities of existing RSA Archer use cases Will be responsible for the Leading/Guiding and configuration of use cases supporting the development of GRC requirements in a dynamic environment. Follow organizations implementation methodology Implement best in class solutions including out of the box configuration, custom development, integrations and identify opportunities for future needs. Role Responsibilities: Understand the business requirement and provide solution Contributes to the development and achievement of organizational goals and objectives. Develop new RSA Archer use cases and extend the capabilities of existing RSA Archer use cases Create supporting documentation for new product offerings Interact with stakeholders in teams outside of Engineering Participate and Contribute in design sessions Understands and adheres to cost/delivery/quality targets established during each phase in SDLC. Experience and skills required GRC / IRM Domain Knowledge Experience in GRC / IRM solution implementation Ability to clearly articulate the customer requirements and transform those to Engineering requirements Ability to drive the project and deliver with high quality and predictability Cross functional team interactions and collaboration Java Script / API Integration skills Programming skills (any language) and Exposure to DB 10+ year s experience with Archer IRM across all use cases, including Archer Engage, Engage for Vendor, Third Party Risk Management, ESG Management, Enterprise and Operational Risk Management, IT Security Risk Management, Compliance, Audit, Governance, etc.

Req ID: 321100 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Agentforce Developer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Why the Role Is Important: Our Developers are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Salesforce Developers provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. Once You Are Here, You Will: Perform development, testing, implementation, documentation within the SalesForce.com platform Salesforce developer resource who will support dashboarding, data analysis and visualization needs for the team. Develop and maintain Lightening Web Components, Visualforce, Apex, and integrations to other third-party solutions Act as the first point of escalation for daily service issues along with PM and be a primary point of contact for Stakeholders Prepare/Review Test Scripts and Unit testing of changes Provide training, support, and leadership to the larger project team Develop Apex Class and Visual force pages in compliance with Salesforce.com recommended standards Develop Apex Test classes with a minimum of 90% coverage as all functionalities and bulk operations might be validated. Force.com"Apex, Visualforce, Triggers, SOQL, SOSL, API, Flows, LWC, Web Services (SOAP & REST)Sales Cloud, LWC, Javascript, CSS, Salesforce Packages, Jenkins, Agile methodology, CI/CD" Required Qualifications: 5+ years experience in a Salesforce consulting role that include completing at least 5 projects in a development role Salesforce Platform Developer II Certification Salesforce Certified Platform Developer-I Salesforce Certified App Builder Familiarity with Ja vascript, CSS, Splunk Analytics 5 years+ experience developing custom business logic in APEX, writing test classes, creating Lightning Web Components, Visualforce Pages and Triggers 5 Years+ experience in SFDC Developing custom business logic in Apex, creating Lightning Web Components, Visualforce Pages, and Triggers Preferred Experience: Prior experience with a software development methodology, Agile Knowledge of Reports & Dashboards, SOQL & SOSL Knowledge of Lightning Application on Aura Framework Knowledge with Providing Security controllers to users by using Profiles, Roles, Permission sets and OWD Setting Experience with data migration using Data Loader

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a 3DX Experience ENOVIA Senior Developer to join our team in Bangalore, Karn taka (IN-KA), India (IN). 5+ years of experience in Enovia/3DExperience - Experience in later cloud releases Expereince in 3DExperince code customization and configuration Experience in 3DX platform cloud installation setup, administration and maintenance. Expereince with MQL, Java, Javascript, EKL and web services Must have knowledge of code change management tools like git etc. Experience with software infrastructure including Windows/Linux OS, MS SQL, Oracle, Apache TomEE. Experience with cloud infrastructure (e.g., AWS, GSP and Azure) is a plus. Bachelor s degree in engineering, computer science or related field. About NTT DATA NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If youd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Experimentation fuels Amazon s innovation. If you are an innovative, hands-on problem solver who is passionate about technology, understands cloud architectures, quick to pick up emerging technologies, and like to build solutions that prove functional valuethis could be the role for you! AWS Prototyping and Cloud Engineering (PACE) team is seeking a senior technical professional to join the team to support our rapidly growing and dynamic business. The PACE team helps customers experiment with emerging technology through building early iterations of products and solutions, often exploring new technical grounds and industry first solutions with technology like artificial intelligence and machine learning, generative AI, robotics, deep learning, spatial compute, and server-less architectures etc. Our purpose is to empower customers to innovate faster, think bigger, and help bring their ideas to life. Youll work closely with AWS Field Teams including Account Managers, Solution Architects, Technical Account Managers, to partner with customers to solve complex problems with emerging technologies. Drive customer outcomes and AWS service adoption, by building functional prototypes that accelerate AWS customers experimentation journey. Be the lead technical person in the room engaging with other senior leaders from technical and business domains, earning trust with expertise and leading with influence. Educate customers on the AWS services and technologies, understand and anticipate customers business needs, participate in deep architectural design discussions to ensure Prototypes are built for successful deployment in the cloud. Act as a technical liaison between customers, partners, service engineering teams, sales, professional services, and support. Push the technical bar, take the initiative to learn and experiment with emerging technologies in areas of Generative AI, Machine Learning, Blockchain, AR/VR, IoT, etc. in an enterprise context. Act as a Thought Leader for your area of technical expertise, and share best-practices among the technical community inside and outside of AWS. Author or contribute to AWS customer-facing publications such as whitepapers, tutorials, blogs, open-source code repositories etc. Mentor, support and guide, others in the AWS Solutions Architect Community. About the team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing smalland mid-market accounts to enterprise-level customers including public sector. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. Inclusive Team Culture Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 10+ years of IT development or implementation/consulting in the software or Internet industries experience 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients Deep knowledge of software development tools, agile methodologies, active, hands-on coding, and application design experience. Proficiency developing in one or more modern programming language; Full-Stack development skills: Java, Python, Javascript, GoLang, React, AngularJS, CSS, etc.). Ensure technical output, such as code and other artifacts, are packaged in an easily consumable and repeatable way for customers and internal teams including marketing, solutions architecture, and support. Must be able to drive discovery discussions, clearly scope out problems, whiteboard technical architectures and quickly go hands-on keyboard implementing them. Knowledge of AWS services, market segments, customer base and industry verticals 6+ years as a technical leader. Ability to lead in-depth architectural discussions with the customer, partners, and other AWS teams. Experience working with Machine Learning and GenAI tools, including coding assistants

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing smalland mid-market accounts to enterprise-level customers including public sector. Experimentation fuels Amazon s innovation. If you are a highly creative hands-on builder, who is passionate about technology, understand cloud architectures & platforms, are quick to pick up emerging technologies, and like to build solutions that prove functional valuethis could be the role for you! AWS Prototyping and Cloud Engineering (PACE) team is seeking a Prototype Architect, to support our rapidly growing and dynamic business. The PACE team helps customers experiment with emerging technology through building early iterations of products and solutions, often exploring new technical grounds and industry first solutions with technology like artificial intelligence and machine learning, generative AI, robotics, deep learning, spatial compute, and server-less architectures etc. Our purpose is to empower customers to innovate faster, think bigger, and help bring their ideas to life. Youll work closely with AWS Field Teams including Account Managers, Solution Architects, Technical Account Managers, to partner with customers to solve complex problems with emerging technologies. Drive customer outcomes and AWS service adoption, by building functional prototypes that accelerate AWS customers experimentation journey. Combine design and architecture knowledge with development capability, participate and contribute in deep-dive design exercises and architectural discussions, to build world-class solutions on AWS. Conduct one-to-one, one-to-few and one to many sessions, to transfer knowledge to customers, partners, and internal teams. Take the initiative to learn and experiment with emerging technologies in areas of Generative AI, Machine Learning, Blockchain, AR/VR, IoT, etc. in an enterprise context. Author or contribute to AWS customer-facing publications such as whitepapers, tutorials, blogs, open-source code repositories etc. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience 3+ years of design, implementation, or consulting in applications and infrastructures experience Knowledge of software development tools and methodologies Experience working with one or more modern programming language: Java, Python, Javascript, GoLang, React, AngularJS, CSS, etc.) Knowledge of AWS services Experience working with end user or developer communities Experience working with Machine Learning and GenAI tools, including code assistants

Requirements: Proficient in .NET (C#) and Python Familiarity with GenAI tools like LangChain, Pinecone, Prompt Engineering Experience with Azure AI services Understanding of REST APIs Cloud experience (Azure preferred)

Primary Skills JavaScript, HTML5, CSS, Angular Location Trivandrum\Kochi\Bangalore Responsibilities Provide technology leadership in Working in an agile development environment Translating business requirements into low-level application design Application code development through a collaborative approach Doing Full-scale unit testing Applying test-driven and behaviour-driven development (TDD/BDD) QA concepts Applying continuous integration and continuous deployment (CI/CD) concepts Mandatory Skills Front-end technologies (JavaScript, HTML5, CSS, Angular) Modern SDLC tooling (NPM, Git) Container orchestration (Kubernetes, Docker) with lifecycle management tools like Helm Understanding CI/CD pipeline & related system development environment

Our client has a self-developed MES (Manufacturing Execution System) system which is used at all production sites. The candidate should play a key role in designing, developing, and maintaining this high-quality solutions The job involves enhancement and maintenance support for an MES system developed by customer. The MES is developed using .NET technology Roles & Responsibilities Work closely with senior developers and project managers to design, develop, and maintain software applications using C# programming language. Participate in all phases of the software development lifecycle, including requirements gathering, design, coding, testing, deployment, and support. Write clean, efficient, and maintainable code following coding standards and best practices. Collaborate with cross-functional teams to analyze user needs and requirements and translate them into technical solutions. Assist in troubleshooting and debugging software issues and implementing effective solutions. Learn new technologies and methodologies to enhance technical skills and stay up-to-date with industry trends. Skill Set Experience with .NET framework and related technologies (ASP.NET, Entity Framework, etc.). Proficiency in database design and SQL programming. Experience with front-end technologies such as PHP, HTML, CSS, and JavaScript is a plus. Experience with protocols OPC and gRPC is a plus. Strong knowledge of object-oriented programming principles and design patterns. Experience in the automotive industry, and with production critical applications is a plus. Experience in Manufacturing IT systems, MIS, MES is mandatory Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work effectively in a fast-paced environment and manage multiple priorities. Good to very good knowledge of technical (Computer) English and IT English.

Job Description Senior DevOps Engineer [MS Azure] Experience Range 10 - 12 YOE Location Requirement Bangalore Whitefield [Work from Office] Operational Reqd. IST working time with Evening overlap with USA timings Responsibilities Collaborate with and contribute to the DevOps architecture and platform of the Central DevOps team. Own DevOps backlog, planning and delivery for a Product team assigned GitOps - Infra as Code / DevOps as a Platform Service. Implement and enable CI CD DevOps as a Platform for product development teams. Contribute to Design documentation and product DHF (requirements, design, verification, TDRs) Work in an Agile development model and participate in program and product increment activities. Drive FMEA Deliver Runbook/ User Manuals/ Standard Operating procedures. Engage in Product team scrum to understand contributing areas, review, plan and deliver on priorities. As an SME of Cloud Infra, Tools and Process - Collaborate with the product team in troubleshooting issues, RCA s, maintaining, sustaining and improving the Infra and process. Develop modules as reusable components. Infra and Product Monitoring and alerting Response to incidents engineering and production Own Site Reliability Engineering activities Cyber Security - Review and address Non-conformances and vulnerability mitigations. SRE - Certificate renewals, Infra uptimes Prioritize and Resolve Incoming/ Open issues. Interface with Test automation teams to create and execute Continuous Test pipelines. About 12 years of experience of which at-least 8 years spent in DevOps Currently working in an US based organization Soft Skills Should be able to contribute as an individual contributor Should be able to execute his/her responsibility independently Excellent problem-solving skills and attention to detail. Focus on self-planning activities Firm with communication skills Quick learner Mandatory Skills Cloud: Azure (AKS, storage, cosmos, Postgres Redis, Key Vault), Rabbit MQ, KeyCloak ) OS: Windows, Mac Programming: PowerShell Understanding of C#, JavaScript languages, build and deployment process Build Orchestrator: GitHub Actions, GitLab CICD SCM: GitHub, GitLab Artifact Management: Artifactory, Blob Storage Quality: Dependabot, Megalinter, MSTest Automation Tools: Terraform, Ansible, Chef, Vault Containers/ Virtualization: Docker, K8S Process: GitOps, GitFlow, Branching, Versioning, Tagging, Release Nice-to-have Skills OS: Linux Programming: Python, Groovy, Shell Quality: Other MS/C# features, Sonar, Twistlock Automation Tools: Ansible, Chef, Vault Tools / Process: Iterative planning & development with Agile, Confluence, Rally. Medical domain knowledge QMS process & quality management Documentation tools- Myworkshop

About the company: Orange Health is India s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025 *.* Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90! Orange Health Labs is among the best places to work, with a team of 1,000 people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page . Our vision is supported by some of the world s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India . About the Role: As a DevOps Engineer (Software Engineer I) at Orange Health Labs, you ll be part of a team that builds and maintains the infrastructure powering innovative digital health solutions. This entry-level role is ideal for engineers passionate about automation, cloud technologies, and CI/CD practices. You ll help support scalable, secure, and reliable systems that directly impact patient outcomes and healthcare delivery. Working alongside experienced engineers, youll contribute to infrastructure-as-code, monitoring, and deployment pipelines, gaining hands-on experience in the tools and practices that enable high-quality software delivery in a regulated environment. Why join us? Market competitive salary with bi-annual increments. Great stock option policy with rights to exercise 10 years post exit. Well known for a collaborative culture with a top 10% rating on Glass door. Fastest-growing health tech company in India with marquee investors. Opportunity to build a product that will have a significant impact on peoples health Roles and Responsibilities: Infrastructure Support: Assist in maintaining and monitoring cloud infrastructure on AWS, with exposure to GCP services Firebase, RTDB . Support infrastructure changes under guidance from senior team members. Service Monitoring: Help monitor and troubleshoot issues across microservices architecture. Participate in incident response and root cause analysis activities. Security Compliance: Follow established security best practices and procedures. Assist in implementing security configurations and maintaining compliance standards. Network Configuration: Support network configuration tasks including VPC setup, security groups, and connectivity troubleshooting under supervision. Monitoring & Alerting: Set up and maintain monitoring dashboards and alerts using tools like New Relic, Datadog, or similar platforms. Respond to alerts and escalate issues appropriately. CI/CD Support: Maintain and improve existing CI/CD pipelines. Debug build and deployment issues, and implement pipeline optimizations. Automation Tasks: Write scripts and automation tools to reduce manual work. Contribute to infrastructure-as-code initiatives using tools like Terraform or CloudFormation. Database Operations: Perform routine database maintenance tasks, backup monitoring, and basic optimization under guidance. Documentation: Create and maintain technical documentation for processes, runbooks, and infrastructure configurations. Skills We are looking For: Solid understanding of cloud platforms , particularly AWS EC2, S3, RDS, Lambda) with basic exposure to GCP services Hands-on experience with containerization using Docker and familiarity with Kubernetes orchestration Experience with at least one monitoring/observability tool (e.g., Datadog, ELK stack, or New Relic) Basic understanding of networking concepts VPC, subnets, security groups, load balancers) Familiarity with infrastructure as code concepts and configuration management Proficiency in at least one programming language ( Python, Go, or JavaScript) with ability to write scripts and automation tools Working knowledge of databases ( SQL and NoSQL concepts) Understanding of CI/CD principles and version control ( Git) Awareness of security best practices in cloud environments

Lead QA Automation Developer: We re on the hunt for a hands-on Lead QA Developer who eats bugs for breakfast and dreams in Playwright scripts. You won t just architect and mentor you ll be in the trench doing the heavy lifting yourself, writing and maintaining automation code day in, day out. If you love rolling up your sleeves to build bullet-proof test suites and still enjoy coaching a team, this is your playground! Key Responsibilities Hands-On Automation Development Personally design, develop and maintain a scalable Playwright automation framework modular, maintainable, and write-once, run everywhere. Author and troubleshoot complex test scripts for E2E, regression, smoke, and API testing. Automation Strategy & Best Practices Define coding standards, reusable libraries and CI/CD integration for smooth, reliable pipeline runs. Test Planning & Execution Translate product requirements and user stories into exhaustive manual and automated test scenarios. Execute, review and optimise test suites to ensure high coverage and reliability. Team Leadership & Mentorship Grow and coach a team of QA engineers conduct code reviews, pair-programming sessions, and knowledge-sharing workshops. Balance your own coding contributions with guiding the team toward automation maturity. Collaboration & Advocacy Partner with Product, DevOps and Development to shift quality left be a vocal champion of TDD, risk analysis and root cause investigations. Quality Metrics & Reporting Define and track KPIs (test coverage, defect leakage, automation pass rate). Present clear, impact-focused dashboards to leadership. Must-Have Skills & Experience Overall QA Background: Minimum 5+ years of solid QA experience, covering both manual testing and hands-on automation. Deep Playwright Expertise: At least 2 years building and maintaining Playwright suites in JavaScript/TypeScript. Strong Coding Foundations: Proficient in TypeScript, JavaScript or C#; comfortable with async/await patterns and modern coding practices. Web & API Testing: Proven ability to test SPAs, micro-frontends and RESTful APIs (e.g., Playwright s APIRequest). CI/CD Integration: Hands-on with Azure DevOps or similar configuring automated runs, gating, parallelization and reporting. Agile Fluency: Thrives in Scrum/Kanban environments, balancing speed with quality. Leadership & Ownership: Track record of leading by example writing code alongside the team and driving process improvements.

Role Name: L1 Helpdesk Team Lead - ServiceNow Platform Support (Custom Applications) Experience Range: 6-8 years overall, with 3+ years in a leadership or supervisory role in IT support, and 2-4 years of experience in ServiceNow platform support About the Role We are looking for a proactive and service-oriented Helpdesk Team Lead to manage frontline support operations for our custom-built applications on the ServiceNow platform, with a strong emphasis on the Service Portal interface. This role is central to ensuring the timely resolution of incidents, effective queue management, and high customer satisfaction all within an ITIL-aligned framework. You will lead a team of L1 support analysts, oversee ticket triage and escalation, and collaborate with cross-functional teams to ensure platform stability and continuous service improvement. This is a leadership opportunity to shape the user support experience in a dynamic and evolving environment. Key Responsibilities Team Leadership & Operations Lead and manage the L1 Helpdesk team, ensuring timely and high-quality resolution of incidents and service requests. Oversee the onboarding of new team members, ensuring they are trained on ServiceNow tools, support processes, and customer service standards. Ensure all incidents and service requests are resolved within defined SLAs and OLAs. Monitor and manage the helpdesk queue, ensuring accurate triage, prioritization, and escalation of tickets. Coordinate staffing schedules, shift rotations, and workload distribution to ensure 24/7 support coverage. Mentor and coach team members, conduct performance reviews, and identify training needs. Incident & Escalation Management Act as the first point of escalation for unresolved or complex L1 issues. Lead the response to major incidents, ensuring timely coordination, stakeholder communication, and resolution. Conduct post-incident reviews and contribute to root cause analysis and preventive actions. Ensure adherence to ITIL best practices for Incident Management, Service Request Fulfilment, and Knowledge Management. ServiceNow Platform Support Oversee L1 support for custom ServiceNow applications and the Service Portal interface. Perform basic configuration tasks, user account administration, and access management within ServiceNow. Collaborate with L2/L3 teams for escalations, platform enhancements, and bug fixes. Participate in testing and validation of new ServiceNow features, upgrades, and patches. Reporting & Continuous Improvement Track and report on KPIs such as First Call Resolution (FCR), Mean Time to Resolution (MTTR), Customer Satisfaction (CSAT), and many more. Analyze recurring issues and recommend improvements to reduce ticket volume and enhance user experience. Maintain and improve support documentation, SOPs, and knowledge base articles. Conduct regular quality audits of tickets and support interactions to ensure consistency and service excellence. Prepare and present reports on helpdesk performance, trends, and improvement initiatives to leadership. Stakeholder Engagement Maintain clear, timely, and effective communication with end-users regarding ticket status, guidance, and resolution timelines. Manage customer escalations with professionalism, ensuring timely resolution and user satisfaction. Act as a liaison between the L1 team and other IT functions (e.g., Application Support, Infrastructure, Product Teams). Represent the support team in operational meetings and contribute to service improvement initiatives. Essential Skills & Experience Strong experience in ServiceNow platform support, particularly with custom applications and Service Portal. Proficiency in JavaScript, client/server-side scripting, and ServiceNow components such as Business Rules, Script Includes, UI Policies, and Data Policies. Hands-on experience with REST/SOAP API integrations, UI Pages, UI Macros, HTML, CSS, and AngularJS. Familiarity with Now Experience UI Builder, Integration Hub, and Mobile Agent capabilities. Strong understanding of ITIL practice s with ITIL v3/v4 Foundation Certification and related service manag ement principles. Excellent troubleshooting, communication, and customer service skills. Demonstrated ability to lead under pressure, prioritize effectively, and make sound decisions. Preferred Attributes Degree in Computer Science, Engineering, or a related field. ITIL Foundation certification or equivalent. Experience working in Agile or DevOps environments. Experience with reporting and dashboard creation in ServiceNow. Strong analytical mindset with the ability to make data-driven decisions. Exposure to ServiceNow s AI and automation features (e.g., Virtual Agent, Predictive Intelligence). A natural coach and mentor with a passion for developing talent and fostering team growth.