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5.0 - 8.0 years
16 - 18 Lacs
Bengaluru
Work from Office
Key Skills: Service Now, itsm. Roles & Responsibilities: Implement ServiceNow ITSM modules as a technical resource, ensuring effective deployment and functionality. Design, develop, and implement new applications on the ServiceNow platform, tailored to meet business needs. Analyze functional requirement specifications and propose technical feasibility and solutions. Mentor field resources in implementation methodology and best practices to enhance team capabilities. Manage platform upgrades and maintenance, ensuring minimal disruption to services. Troubleshoot, diagnose, and resolve issues collaboratively with various teams. Engage in proactive management of repetitive incidents and major incidents within ServiceNow. Work closely with Service Owners, IT, and Operations teams to provide technical solutions and assist with challenges. Experience Requirement: 5 - 8 years of experience in ServiceNow development and implementation. Strong hands-on experience with ServiceNow ITSM modules such as Incident, Problem, Change, and Service Catalog. Experience in creating custom applications, workflows, and integrations within the ServiceNow platform. Expertise in scripting languages such as JavaScript and ServiceNow-specific scripting. Solid understanding of ServiceNow architecture, data models, and core concepts. Experience with ServiceNow platform upgrades, patch management, and troubleshooting. Familiarity with REST and SOAP APIs for integrations with third-party applications. Knowledge of ITIL processes and best practices in a ServiceNow environment. Education : B.E.
Posted 2 weeks ago
8.0 - 9.0 years
30 - 32 Lacs
Hyderabad
Work from Office
Key Skills: Service Now, itsm. Roles and Responsibilities: Develop, configure, and customize ServiceNow applications and services. Design and implement solutions using both coded applications and no-code (Citizen Development) approaches within the ServiceNow platform. Build and maintain custom applications using ServiceNow App Engine and Studio. Ensure technical design and implementation are aligned with business requirements and ServiceNow best practices. Collaborate with cross-functional teams to gather requirements, propose solutions, and deliver high-quality outcomes. Develop integration interfaces between ServiceNow and other enterprise systems. Troubleshoot and resolve technical issues and support platform upgrades. Create technical documentation, solution designs, and implementation guides. Participate in client interviews, technical discussions, and provide status updates as required. Experience Requirement: 8+ years of overall IT experience, with a strong background in ServiceNow development. Hands-on experience in both coded applications and low/no-code development within ServiceNow. Proven expertise in building and maintaining custom ServiceNow applications and modules. Experience with workflows, client scripts, business rules, and integrations using REST/SOAP APIs. Strong understanding of ServiceNow platform architecture and best practices. Ability to work in a hybrid environment with at least part of the week spent onsite. Prior experience working with global teams and managing stakeholder expectations is a plus. Education: Any Graduation.
Posted 3 weeks ago
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