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1.0 - 3.0 years
4 - 4 Lacs
Cochin, Kerala, India
On-site
Description We are seeking a dynamic CRS Assistant for our Travel & Tours team in India. The ideal candidate will assist customers with their travel arrangements, providing exceptional service and expert advice to ensure a seamless travel experience. Responsibilities Assist customers in planning and booking travel itineraries. Provide information on travel destinations, accommodations, and tour packages. Handle customer inquiries and resolve any issues related to travel arrangements. Maintain accurate records of bookings and customer interactions. Collaborate with travel vendors and suppliers to secure the best rates and services. Stay updated on travel regulations, visa requirements, and safety protocols. Skills and Qualifications Proficient in using travel booking software and CRM systems. Strong communication and interpersonal skills. Good organizational and multitasking abilities. Knowledge of popular travel destinations and trends. Ability to work under pressure and meet deadlines. Attention to detail and problem-solving skills. Basic understanding of customer service principles.
Posted 1 week ago
1.0 - 4.0 years
2 - 6 Lacs
Mumbai
Work from Office
As an International Holidays Operations Executive at Tratoli, you will ensure the seamless delivery of our customized holiday packages from inception through completion. Youll coordinate with global suppliershotels, transport providers, guides, and activity operatorsto confirm availability, negotiate rates, and manage booking amendments. On a day-to-day basis youll monitor client itineraries, troubleshoot operational issues in real time (flight delays, overbookings, last-minute changes), and liaise with cross-functional teams (sales, customer support, finance) to guarantee high customer satisfaction and profitable margins. Youll also analyze post-trip feedback and operational KPIs to identify process improvements and cost-saving opportunities, helping us scale efficiently while maintaining service excellence. Strong organizational & multitasking skills Vendor relationship & contract negotiation Proficiency with booking engines/CRMs (e.g. Amadeus, Sabre, Zoho CRM) Excellent problem-solving & communication skills
Posted 1 week ago
1.0 - 4.0 years
2 - 6 Lacs
Mumbai
Work from Office
As an International Holidays Operations Executive at Tratoli, you will ensure the seamless delivery of our customized holiday packages from inception through completion. Youll coordinate with global suppliershotels, transport providers, guides, and activity operatorsto confirm availability, negotiate rates, and manage booking amendments. On a day-to-day basis youll monitor client itineraries, troubleshoot operational issues in real time (flight delays, overbookings, last-minute changes), and liaise with cross-functional teams (sales, customer support, finance) to guarantee high customer satisfaction and profitable margins. Youll also analyze post-trip feedback and operational KPIs to identify process improvements and cost-saving opportunities, helping us scale efficiently while maintaining service excellence. Strong organizational & multitasking skills Vendor relationship & contract negotiation Proficiency with booking engines/CRMs (e.g. Amadeus, Sabre, Zoho CRM) Excellent problem-solving & communication skills
Posted 1 week ago
1.0 - 3.0 years
5 - 7 Lacs
Chennai
Work from Office
Manage bookings for flights, hotels, buses, and trains as per customer requirement Handle trip requests by: Understanding customer requirements and identifying cost-effective and efficient travel options Confirming itinerary availability Finalizing travel arrangements and complete end to end bookings for customers Ensure all bookings comply with corporate travel policies Maintain accurate records of transactions and bookings Achieve performance goals including SLA compliance, TAT, quality, AHT, FCR %, escalations %, and cost efficiency Offer customer support for travel-related queries and concerns via calls, chats, and emails and in person requests Communicate with the internal employees and stakeholders in a timely manner and provide regular insights and VOC Provide regular reports to higher management on performance, achievements, and challenges
Posted 1 month ago
1.0 - 2.0 years
3 - 3 Lacs
Ambala
Work from Office
1. Managing complex schedules, setting up meetings and appointments, and coordinating travel arrangements. 2. Correspondence, including drafting documents and presentations. 3. Organizing meetings, preparing agendas, taking minutes, and following Required Candidate profile 4. Booking flights, hotels, transportation, and managing itineraries. 5. Ordering supplies, maintaining office records, and managing filing systems. 6. Gathering, organizing, and disseminating
Posted 1 month ago
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