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Travel Support Associate/ Sr. Travel Support Associate (Implant)

Travel Support Associate/ Sr. Travel Support Associate (Implant)

Itilite

1 - 3 years

5 - 7 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

GDS Travel Support Customer Support travel arrangements itinerary management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage bookings for flights, hotels, buses, and trains as per customer requirement Handle trip requests by: Understanding customer requirements and identifying cost-effective and efficient travel options Confirming itinerary availability Finalizing travel arrangements and complete end to end bookings for customers Ensure all bookings comply with corporate travel policies Maintain accurate records of transactions and bookings Achieve performance goals including SLA compliance, TAT, quality, AHT, FCR %, escalations %, and cost efficiency Offer customer support for travel-related queries and concerns via calls, chats, and emails and in person requests Communicate with the internal employees and stakeholders in a timely manner and provide regular insights and VOC Provide regular reports to higher management on performance, achievements, and challenges

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Travel Support Associate/ Sr. Travel Support Associate (Implant)