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NTT DATA Business Solutions
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ITIL Account Service Senior Specialist

ITIL Account Service Senior Specialist

NTT DATA Business Solutions

5 - 11 years

|

11 - 12 Lacs

Posted:3 hours ago| Platform:

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Skills Required

Client account management Change management Configuration management Artificial Intelligence Problem management Incident management Management ITIL Client management Service level management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Req ID: 313068

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITIL Account Service Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.

Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

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